Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Prepare a SolarWinds User Device Tracker installation > Deactivate and register licenses with the License Manager

Deactivate and register licenses with the License Manager

Table of contents
No headers
Created by Steven Bansil_ret, last modified by Steven Bansil_ret on Jan 13, 2017

Views: 80 Votes: 0 Revisions: 2

If you decide to move your SolarWinds product to another server, use License Manager to deactivate the license on the computer with the currently licensed product and reactivate it on the server with the new installation.

To be able to deactivate and reuse a license without contacting SolarWinds Customer Service, your product needs to be under active maintenance.

To deactivate a SolarWinds license and register it on another computer:

  1. Log in to the computer where the current SolarWinds product is installed.
  2. Click Start > All Programs > SolarWinds > SolarWinds License Manager.
  3. Select products you want to deactivate on this computer, and the click Deactivate.

    You can deactivate more than one product at the same time. In this case, the deactivation file contains information about each product. There are also products wherein you can deactivate licenses by using the licensing tool of the product.

  4. Complete the deactivation wizard, and save the deactivation file.
  5. Log in to the SolarWinds Customer Portal, and navigate to the License Management page.
  6. Select your product instance, and click Deactivate license manually.
  7. In the Manage License Deactivation page, browse for the deactivation file you created in License Manager, and click Upload.

    Deactivate licenses are now available to activate on a new computer. The new License Manager tool allows offline deactivation with a created file that can be uploaded to the customer portal.

  8. Log in to the computer on which you want to install your products, and then begin installation.
  9. When asked to specify your licenses, provide the appropriate information. The license you deactivated earlier is then assigned to the new installation.
Last modified
20:19, 12 Jan 2017