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Home > Success Center > User Device Tracker (UDT) > UDT Administrator Guide > Prepare a SolarWinds User Device Tracker installation > Exclude Orion Platform data directories from anti-virus scanning

Exclude Orion Platform data directories from anti-virus scanning

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Created by Steven Bansil_ret, last modified by Caroline Juszczak on Jul 31, 2017

Views: 95 Votes: 0 Revisions: 3

To run SolarWinds products you may need to exclude certain directories and ports from your antivirus software and add service accounts. You can also review antivirus exclusions for all Orion products in this article.  

Anti-virus programs may lock files used by the SolarWinds Job Engine v2 during scanning. This can cause the SolarWinds Job Engine v2 services to stop and restart, causing delayed polling and gaps in data for a poll cycle.

SolarWinds recommends that you exclude certain Orion data directories (depending on your Windows platform) from your anti-virus scanning to improve performance and stability.

Exclude for Windows XP/Server 2003

C:\Documents and Settings\All Users\Application Data\SolarWinds

Exclude for Windows Vista/7/Server 2008

C:\ProgramData\SolarWinds

 
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