Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > User Device Tracker (UDT) > There was no response from the UDT Service Engine located at "Server: 'XXXX' Port: '17777' EngineID: 'X'"

There was no response from the UDT Service Engine located at "Server: 'XXXX' Port: '17777' EngineID: 'X'"

Created by Eric Bryant, last modified by MindTouch on Jun 23, 2016

Views: 41 Votes: 0 Revisions: 5

Overview

The following error is received in UDT:

 

There was no response from the UDT Service Engine located at "Server: 'XXXX' Port: '17777' EngineID: 'X'"

Environment

UDT 3.2.2 HotFix 2 or any HotFix that replaces the Solarwinds.UDT.BusinessLayer.dll file.

Cause 

When the dll is downloaded from a browser and then replaced in Windows Explorer through copy and paste, the dll becomes blocked.

Resolution

  1. Navigate to Program Files (x86)\SolarWinds\Orion\UDT\SolarWinds.UDT.BusinessLayer.dll.
  2. Right-click the Solarwinds.UDT.BusinessLayer.dll file and select Properties.
  3. Open the Security option in the General tab. If you see a message that the file might be blocked, click the Unblock button.
  4. Restart the Orion services using the Orion Service Manager.
Last modified
04:03, 23 Jun 2016

Tags

Classifications

Public