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Home > Success Center > User Device Tracker (UDT) > Poll Layer 3 data from device option cleared

Poll Layer 3 data from device option cleared

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Updated December 19, 2016

Overview

This article addresses the issue where the Poll Layer 3 data from device option gets cleared under UDT Node Properties.

Environment

UDT 3.2.4

Steps

  1. Stop the Orion Service Manager.
  2. Open the Database Manager and then execute the following SQL query:
    DELETE FROM Pendingnotifications
    DELETE FROM Subscriptiontags
    DELETE FROM Subscriptions
    
  3. Go to Control Panel > Programs and Features.
  4. Repair SolarWinds User Device Tracker v3.2.4.

 

Last modified
19:55, 29 Mar 2017

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