Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > User Device Tracker (UDT) > No user login information for UDT mobile users

No user login information for UDT mobile users

Table of contents
Created by Brian O'Donovan, last modified by MindTouch on Jun 23, 2016

Views: 763 Votes: 0 Revisions: 4

Overview

This article briefly discusses why UDT does not display any user login information for users that connect wirelessly. 

Environment

All UDT versions

Detail

This issue is external to UDT. When using the following topology, the information is not available from the DC so UDT cannot display the data. UDT requires events 4768 and 4769 to record login events. For more information, refer to No user login information found in UDT.

Wireless Users ---------> Access Point --------> Controller ---------> Aruba Clear Pass ----------> Active Directory.

.

Last modified

Tags

Classifications

Public