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Home > Success Center > User Device Tracker (UDT) > UDT - Knowledgebase Articles > UDT not polling endpoint details from nodes

UDT not polling endpoint details from nodes

Updated June 8, 2017

Overview

Some nodes do not provide endpoint details (IP, MAC, host name) on some or all of its ports or interfaces. The following is an example of a switch that displays some of these endpoint details:

Environment

All UDT environments

Resolution

  1. Run the UDT Compatibility Checker against the node located within the install folder (Program Files (x86)\Solarwinds\Orion\UDT)
  2. Run it against the node via the steps listed here.
  3. Check for VLANs that cannot be polled. The vlans are indicated in the Layer 2 results as an @ sign, followed by a number. Example: dot1dTpFdbTable@55 would be vlan 55
  4. If vlans are missing from the node that you would expect, then follow the steps listed here.
  5. If after this it still does not work, delete and re-add the node from UDT only and add it back in.
  6. Restart Orion services.

 

 

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