Submit a ticketCall us

Putting Your Logs Where They Belong with the New SolarWinds Log Manager for Orion

The new SolarWinds® Log Manager for Orion® finally puts your log data right where it belongs, in the heart of your Orion console. Gain insight into the performance of your infrastructure by monitoring your logs in a unified console allowing you to see a wealth of information about the health and performance of your network and servers.

Reserve a Seat for Wednesday May 23rd 11am CDT | Reserve a Seat for Tuesday May 22nd 10:30am GMT | Reserve a Seat for Tuesday May 22nd 1pm SGT / 3pm AEST

Home > Success Center > User Device Tracker (UDT) > IPAM details not available in UDT

IPAM details not available in UDT

Table of contents

 Updated October 27, 2016

Overview

When UDT and IPAM are integrated, UDT should display IPAM information. If the information is not available in IPAM, you will receive a message stating "IPAM Details not Available in UDT" 

When receiving this message, verify the following:

  • The endpoint is being monitored by UDT
  • The IP-MAC pair are directly connected to the device
  • The IP address is being managed by IPAM
  • Polling the subnet and device are successful
  • Verify there are proper permissions to view the device and subnet
  • MAC Address needs to be in IPAM & UDT

 

Resolution

Each of these checklist items could lead to a possible solution. A good place to start the your investigation is by looking into the UDT Endpoints: UDT endpoint information not populating after running through all troubleshooting steps.

 

Last modified

Tags

Classifications

Public