Submit a ticketCall us
Home > Success Center > User Device Tracker (UDT) > IPAM details not available in UDT

IPAM details not available in UDT

Table of contents

 Updated October 27, 2016

Overview

When UDT and IPAM are integrated, UDT should display IPAM information. If the information is not available in IPAM, you will receive a message stating "IPAM Details not Available in UDT" 

When receiving this message, verify the following:

  • The endpoint is being monitored by UDT
  • The IP-MAC pair are directly connected to the device
  • The IP address is being managed by IPAM
  • Polling the subnet and device are successful
  • Verify there are proper permissions to view the device and subnet
  • MAC Address needs to be in IPAM & UDT

 

Resolution

Each of these checklist items could lead to a possible solution. A good place to start the your investigation is by looking into the UDT Endpoints: UDT endpoint information not populating after running through all troubleshooting steps.

 

Last modified
15:24, 27 Oct 2016

Tags

Classifications

Public