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Home > Success Center > Troubleshooting Tools > Collect a process dump

Collect a process dump

Table of contents
Created by Richard Casey, last modified by MindTouch on Jun 23, 2016

Views: 666 Votes: 1 Revisions: 11

Overview

This article describes how to collect a process dump. The Development Team request this information to allow them to analyse and determine the reason why a process or service crashed.

Environment

Applies to all SolarWinds products

Steps

  1. Download and install Procdump from below location

    https://technet.microsoft.com/et-ee/sysinternals/dd996900.aspx

     
  2. Identify the affected process ID or process name from the Task Manager.
  3. Using the command prompt, browse to the folder where Procdump is installed and enter the following command:

    procdump -MA -E PID-OR-PROCESS-NAME



    Note:
    When you run the command without -E, it will collect the current process dump without waiting for the process or service to crash.

     
  4. This command will create a process dump for the named process when it crashes and store it in the folder from where Procdump was executed (i.e. folder where Procdump is installed).

 

 

Last modified
03:56, 23 Jun 2016

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Internal Use Only