Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Storage Resource Monitor (SRM) > The Configuration Wizard for the additional poller shuts down all main instance services on Windows Server 2008

The Configuration Wizard for the additional poller shuts down all main instance services on Windows Server 2008

Overview

The following error message appears when installing an SRM primary poller on Windows Server 2008 and installing the SRM additional poller on Windows Server 2012:
Unable to connect to primary Orion server. The Information service on the primary Orion server may not be operational.
Then, the SolarWinds Task Manager shows all services stopped on the main instance.

Environment

All SRM versions

Resolution

  1. Cancel the installation
  2. Restart the main instance (simply restarting the services will not help).
  3. Re-run the Configuration Wizard on the additional poller.

Our development team is aware of this issue and they are working on a permanent fix.

Last modified

Tags

Classifications

Public