This articles provides brief information and steps to resolve the issue when an array goes into the Unreachable status. This means that SRM is unable to communicate with either the SMI-S provider or the array itself, depending on the device type.
All SRM versions
The issue is caused by a loss of connectivity to the SMI-S Provider (which provides data about the arrays), or to the array itself, depending on brand/model.
The following is an example of an environment with an unreachable EMC array on the Storage Home page:
Hovering to the array:
1. Go to SRM Settings > Manage Storage Objects > Arrays.
2. Edit the Array and test the credentials to ensure the pass.
Note: If they do not pass the test, your credentials may be incorrect, your account does not have the proper permissions, or you may have a network issue such as a blocked port.
You can change credentials under Manage Storage Objects > Credentials. Also, you should confirm the proper ports are open between SRM Orion and your SMI-S provider.
After correcting the above issues, wait 15-30 minutes and the array status should update.