Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Storage Resource Monitor (SRM) > SRM with Profiler upgrade fails

SRM with Profiler upgrade fails

Created by Giane Ira, last modified by Rodim Suarez on Mar 07, 2017

Views: 23 Votes: 0 Revisions: 6


Cannot upgrade the SRM with Profiler. 
The C:\Program file\Storage Manager was renamed to a date the upgrade error shows.

Error: Error in action ExecuteScript

error renaming "C:/Program Files/SolarWinds/Storage Manager Server_052516_094722" to "C:/Prpgram Files/SolarWinds/Storage Manager Server": permission denied while executing

"::InstallJammer::actions::$component $this"

Error in Action ExecuteScript


SRM with Profiler


Permission issues with the installation folder.


  1. Log in as a local administrator.
  2. Add administrator permissions to C:/Program Files/Solarwinds.


Last modified
18:40, 6 Mar 2017