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Apply your license

Created by Nigel, last modified by Nigel on May 18, 2017

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Once the installation process has finished, you will be given the option to license SRM. If you are installing for the first time and decide not to license your product, it will run in evaluation mode for 30 days.

Beginning with SolarWinds Orion 2016.2, Orion Platform products such as SRM use the web-based License Manager. This replaces the previous stand-alone Windows License Manager. You should uninstall the stand-alone version.

With the web-based License Manager, you can manage licenses for Orion Platform products, Additional Polling Engines (APEs), Additional Web Servers (AWSs), and High Availability pools from a single Orion Web Console page.

The SRM Orion Module can be integrated to run with the SRM Profiler Module. When integrated, users can see the functionality of both the SRM Orion Module and SRM Profiler Module. For more information, see Key Licensing Scenarios when SRM Profiler and SRM are integrated in the SRM Administrator Guide.

  1. Click Settings > All Settings, scroll down, and click License Manager in the Details grouping. The License Manager screen is displayed.

    If you licensed your product before you installed it, click Add/Upgrade License, enter the details, and complete the activation to see the license in the License Manager.

  2. Click Activate for Storage Resource Monitor.
  3. Enter the activation key.
    1. Click Customer Portal, and log in using your Customer ID and password, or your individual user account information.

      If you do not know your SolarWinds Customer ID and password or individual profile details, contact Customer Support and submit a ticket.

    2. On the top menu bar, click License Management > License Management.
    3. Click the plus sign next to the SolarWinds product to display your activation key.
    4. Copy the unregistered activation key, and paste it into the Activation Key field in the License Manager Activate window.
  4. Enter registration details, and click Activate.
    Your license is now activated, and the license details are displayed in the License Manager.

Activate the license offline

If you have installed SRM on a computer without Internet access, the web-based License Manager guides you through offline activation.

In the offline activation mode, you cannot activate a license for a product that is not installed.

  1. Click Settings > All Settings > License Manager to open the web-based License Manager.
  2. Select a product, and click Activate.
  3. Click Copy to Clipboard to copy the unique machine key.
  4. Log in to the Customer Portal, and click License Management > License Management.
  5. In the Customer Portal License Management, expand the product license to activate, and click Activate License Manually.
  6. Paste the unique machine id from clipboard, and click Generate License File. Save the .lic file locally and transfer it to the offline computer.
  7. In the License Manager on the offline computer, choose the .lic file, and click Activate.
    Your license is now activated, and the license details are displayed in the License Manager.
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