Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Storage Resource Monitor (SRM) > SRM - Knowledgebase Articles > The Configuration Wizard for the additional poller shuts down all main instance services on Windows Server 2008

The Configuration Wizard for the additional poller shuts down all main instance services on Windows Server 2008

Overview

The following error message appears when installing an SRM primary poller on Windows Server 2008 and installing the SRM additional poller on Windows Server 2012:
Unable to connect to primary Orion server. The Information service on the primary Orion server may not be operational.
Then, the SolarWinds Task Manager shows all services stopped on the main instance.

Environment

All SRM versions

Resolution

  1. Cancel the installation
  2. Restart the main instance (simply restarting the services will not help).
  3. Re-run the Configuration Wizard on the additional poller.

Our development team is aware of this issue and they are working on a permanent fix.

Last modified

Tags

Classifications

Public