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SRM 6.7 NetApp Hardware Health polling hotfix

Updated  21 Dec, 2018

A hotfix for SRM 6.7 is available to fix polling issues for NetApp Hardware Health sensors. You can download the file at https://downloads.solarwinds.com/sol...CUST-47783.zip.

NetApp Hardware Health is supported for NetApp Cluster-Mode ONTAP version 9.3 and higher.

Installation instructions

Installing this hotfix requires you to replace files on your SolarWinds SRM Orion server with the files included in this hotfix. 

This hotfix modifies the following three files on the SolarWinds SRM Orion server:

  • NetApp Cluster-mode (OnTAP 8) DFM-NetApp.template
  • NetApp Cluster-mode (OnTAP 8)-NetApp.template
  • IBM N Series Cluster-mode.template

This hotfix drop must be installed on the SolarWinds SRM Orion server.

Install the hotfix

These instructions use {OrionSRM} to represent your SolarWinds SRM installation folder, which is typically C:\Program Files(x86)\SolarWinds\Orion\SRM. 

  1. Back up files on the main Orion Server, as follows: 
    1. Create a sub folder called {OrionSRM}\Templates\BackUp\
    2. Copy {OrionSRM}\Templates\NetApp Cluster-mode (OnTAP 8) DFM-NetApp.template to {OrionSRM}\Templates\BackUp\
    3. Copy {OrionSRM}\Templates\NetApp Cluster-mode (OnTAP 8)-NetApp.template to {OrionSRM}\Templates\BackUp\
    4. Copy {OrionSRM}\Templates\IBM N Series Cluster-mode.template to {OrionSRM}\Templates\BackUp\
  2. Replace the following files with the version from this hotfix. (Main Poller)
    • {OrionSRM}\Templates\NetApp Cluster-mode (OnTAP 8) DFM-NetApp.template
    • {OrionSRM}\Templates\NetApp Cluster-mode (OnTAP 8)-NetApp.template
    • {OrionSRM}\Templates\IBM N Series Cluster-mode.template
  3. Click Start Menu > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager. (Main Poller, Additional Poller)
  4. Shutdown all services. (Main Poller, Additional Poller)
  5. Run {OrionSRM}\SolarWinds.SRM.TemplateUpdater.exe as Administrator and confirm the question in the command line. (Main Poller)
  6. Run Start Menu > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager. (Main Poller, Additional Poller)
  7. Start all services. (Main Poller, Additional Poller)

Roll back the hotfix

  1. Replace the following files with the versions you backed up to the {OrionSRM}\Templates\BackUp\ directory. (Main Poller)
    • {OrionSRM}\Templates\NetApp Cluster-mode (OnTAP 8) DFM-NetApp.template
    • {OrionSRM}\Templates\NetApp Cluster-mode (OnTAP 8)-NetApp.template
    • {OrionSRM}\Templates\IBM N Series Cluster-mode.template
  2. Click Start Menu > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager. (Main Poller, Additional Poller)
  3. Shutdown all services. (Main Poller, Additional Poller)
  4. Run {OrionSRM}\SolarWinds.SRM.TemplateUpdater.exe as Administrator and confirm the question in the command line. (Main Poller)
  5. Run Start Menu > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager. (Main Poller, Additional Poller)
  6. Start all services. (Main Poller, Additional Poller)

Install the hotfix with SolarWinds High Availability

Use these instructions to install the hotfix with SolarWinds High Availability (HA).

Important: The HA pool must be disabled to begin the installation. If you install prior to disabling it, the pool would be automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool as described above.
  5. Repeat the steps to install the hotfix on any additional polling servers, and any additional websites.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool to enable, and toggle High Availability to On.

The Orion Web Console verifies if all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

 

For more information, contact SolarWinds Technical Support.

 

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