Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register for your free eCourse.

Home > Success Center > Storage Resource Monitor (SRM) > SRM - Knowledgebase Articles > Hitachi array do not show RAID Configuration Type for LUNs

Hitachi array do not show RAID Configuration Type for LUNs

Created by Maciej Klasa, last modified by MindTouch on Jun 23, 2016

Views: 753 Votes: 0 Revisions: 3

Overview

RAID Configuration Type for all LUNs on Hitachi Storage Arrays (HDS) do not show any information. In the LUN details page, you can see "-" in LUN details resource.

Environment

  • SRM 6.2.x
  • HDS onboard provider
  • HDS external provider

Cause 

This metric is not supported by Hitachi SMI-S provider.

Resolution

To prove:

1. Gather an SRT recording from the array in question.

2. Find the instance of class HITACHI_StorageVolume where Usage property is not equal to 32769 (Elements with Usage = 32769 are created by the system internally as pool contributors and we will not use them).

3. Check ErrorMethodology if it contains any data. If there is no data, that means RAID type is not supported by the array.

 

Last modified

Tags

Classifications

Public