Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Storage Resource Monitor (SRM) > SRM - Knowledgebase Articles > HP 3Par is unable to poll

HP 3Par is unable to poll

Overview

This article describes the issue when 3Par shows unavailable on list of arrays. When testing the provider, SRM displays two contradicting messages:

  • Error: "There was an error connecting to provider 1.2.3.4"
  • Success: "All connection tests successful"

Environment

SRM version 6.2

Cause 

This behavior is a known bug in SRM version 6.2.0 and has been resolved in SRM version 6.2.1.

Resolution

Upgrade your version to SRM 6.2.1.

 

Last modified

Tags

Classifications

Public