Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Storage Manager (STM) > Storage Manager (STM) Documentation > SRM Profiler Administrator Guide > Appendices > Configure storage arrays > Dell Compellent > Dell Compellent - Enterprise Manager Version 5.5.4

Dell Compellent - Enterprise Manager Version 5.5.4

Updated: June 16, 2017

This information is provided 'as-is' as a reference for our customers. SolarWinds provides no guarantees as to the accuracy of this information as the software is built and distributed by 3rd party vendors who may make changes at any time. SolarWinds does not provide official support for problems related to vendor's SMI-S Providers, but customers can seek support via Thwack. Our product team and other knowledgeable customers regularly use these forums and may be able to assist you.

Refer to the Dell Compellent Storage Center's Best Practices for Configuring the Dell Compellent SMI-S Provider for Microsoft SCVMM 2012 for information on installing, configuring, and troubleshooting the Dell Compellent SMI-S provider. This guide includes instructions for creating user accounts with the PowerShell SMI-S configuration script.

Create a local user account 

To add the Dell Compellent Array, you must first create a local user on the server where the Compellent Data Collector Manager is installed.

For version 5.5.4 only. You will first need to create a local user on the server where Compellent Data Collector Manager is installed.

  1. Login to the Windows server where the Compellent Data Collector Manager is installed.
  2. Create a Windows Local User account with 8 characters or less - DO NOT USE Special Characters.
    1. User Example: cmuser
    2. Use any Alphanumeric password
    3. Password Example: storage123
  3. Add the Windows local user account to the Administrators Group.
  4. Give the User Account rights to logon as a Service.
    1. All Programs > Administrative Tools > Local Policies > User Rights Management.
    2. Double click on Log on as a service Policy.
  5. Add the user and then apply the changes.
  6. Important: Log off and Login to the server with the new Windows Local User account you've just created.

    Example User: cmuser

  7. Create a New User for Compellent Enterprise Manager.

    If open security is used, the user can be added from the Enterprise Manager Client.

    1. Login to Compellent Enterprise Manager.
    2. Type the username you used for the Local Windows Account that was created. User Example: cmuser.
    3. Select the check box Create New User.
    4. Type an alphanumeric password with LESS than 8 characters and NO Special Characters. Password Example: SRM1234.
    5. Click Login.
  8. After the New User has been created, click Add Storage Center to add it to the user or click the Management menu item at the top left of the screen.

    Use the Admin credentials to add the Storage center to the user.

    If an Advanced security policy is used, add the user from the Data Collector Manager Interface.

  9. Open the Compellent Data Collector Manager GUI.
    1. Click All Programs > Compellent Technologies > Compellent Enterprise Manager > Compellent Enterprise Data Collection Manager.
    2. Click Properties.
    3. From the User Viewer, confirm that the new user is now visible.
  10. Set the Service Type and User in Data Collector Manager.
    1. Click Service from the left pane.
    2. Click Change at the bottom right in the Data Collector Service Properties. This allows you to edit the configuration.
    3. Click the Service User Type drop-down and change it to Local User Account.
    4. Add the Service User Name and Password.
    5. Use the Windows Local User Account and Password that was previously created.
    • User Example: cmuser.
    • Password Example: storage123.
    1. Click Apply Changes.
  11. Configure SMI-S in Data Collector Manager.
    1. Click SMI-S from the left pane. The SMI-S Server configuration displays in the right pane.
    2. Click Change at the bottom right in the SMI-S Server Configuration.
    3. Select Enable SMI-S Server.
    4. Uncheck Use Https for SMI-S server connections.
    5. Check Manually Manage Users.
    6. Click Apply Changes.
  12. To add SMI-S users from the CLI, run the Command Prompt as Administrator.
    1. Change directory to <Compellent install folder >\Compellent Enterprise Manager\msaservice\Pegasus\bin.
    2. Type: cimuser -a –u <username> -w <password>.
    3. User is the Compellent Enterprise Manager user created. User Example: cmuser.
    4. Password is the Compellent Enterprise Manager password. The less than 8 character password used when creating the Enterprise Manager account. Password Example: SRM1234.
    5. Type: cimuser -l <enter> - This will verify the user has been added successfully.
    6. Restart the Compellent Data Collector Manager service.
  13. Adding the Compellent to SolarWinds SRM Profiler software.
    1. Log in to SolarWinds SRM Profiler.
    2. Click Home on the upper left or go to Settings on the upper right and click Getting Started.
    3. Click Add next to Storage Arrays.
    4. Click the drop-down.
    5. Select Dell Compellent.
    6. Enter the Compellent Enterprise Manager username and password. This is the same username and password created through the CLI (cimuser) command.
    • Example User: cmuser.
    • Example Password: STM1234.
    1. Provider IP: <IP of the server running the Compellent Data Manager Collector>.
    2. Click Test.
    3. Copy the bolded IP from the results screen.
    4. Paste the copied IP into the Storage Center IP section.
    5. Click Save.

Troubleshoot the Dell Compellent Enterprise Manager

Dell Compellent does not allow special characters in the Enterprise Manager password.

Q: What is the minimum version of Enterprise Manager supported?

A: v 5.5.4

Q: Where can I find the version of Enterprise Manager running?

A: Open the Data Collector Manager GUI. If the service is running, there will be a shortcut in the system tray. Right-click Show.


Version is displayed on the screen.


Q: How to stop/start the SMI-S provider?

A: The SMI-S provider is NOT running as a separate service. It is running as a process under the Data Collector Manager Service. The service name is Compellent Enterprise Manager Data Collector. The process name of the smi-s provider is cimserver.

Q: Unable to connect or get data from the SMI-S Provider. How do I debug?

A: Do the following:

  1. Step through the configuration steps and make sure everything is configured correctly
  2. Check the Task Manager > Process list. Make sure the 'cimserver' is running.
  3. Verify that the cimserver is listening on port 5988. (netstat -ano| find "5988")
  4. Verify that SMI-S user is added correctly
  5. From command prompt, run <Compellent install folder >\Compellent Enterprise Manager\msaservice\Pegasus\bin\cimuser -l
  6. Open Data Collector Manager > Click Properties > Choose Log Viewer.
  7. Enable debug Logging.
  8. Open Data Collector Manager > Click Properties > Choose Debug Loggers.
  9. Check SMI-S, Compellent API, API XML Web Services.
  10. Apply the changes.

    Debug Logs are located in <Compellent install folder>\Compellent Enterprise Manager\msaservice\etc\compservices\debuglogs

Turn the debug logging off after collecting the logs.

Q: Is there any info on the SMI-S provider available in the Data Collector Manager help?

A: Yes. Detailed instruction on setting up the SMI-S for the specific version installed is available in the help. Click HELP on Data Collector Manager startup screen. See the section under Using Dell Compellent SMI-S provider.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Screenshots property of © 2016 Dell.

Last modified