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Home > Success Center > Storage Manager (STM) > SRM Profiler Administrator Guide > Common tasks with SRM Profiler > Configure STM agents to use a specific NIC Network Interface Card on servers with multiple NICs

Configure STM agents to use a specific NIC Network Interface Card on servers with multiple NICs

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Updated: June 16, 2017

SRM Profiler agents use the first available Network Interface Card on a server with multiple Network Interface Cards. This can cause traps to get routed to the wrong network and cause connectivity issues between the agent and SRM Profiler server.

If a SRM Profiler agent is installed on a server with 2 or more installed network cards, then the core.xml file must be manually updated to define the IP address for the network card you want associated with sending messages to the SRM Profiler server. For example, if eth0 and eth1 are installed on your server, and eth1 is used to send traps, you must associate the eth1 IP address to the SRM Profiler agent by following these instructions:

  1. Navigate to the agent directory For example: C:\Program Files\SolarWinds\Storage Manager Agent\
  2. Open core.xml in a text editor.
  3. Enter the IP address of the network card you want associated with sending traps.
  4. Save the file.
  5. Restart the SRM Profiler agent Service.

For Linux Servers, complete these additional steps:

  1. Open /etc/hosts in a text editor.
  2. Keep the default options, and add the IP address, domain, and hostnames for the network card you want associated with sending traps.
  3. Save the file.
  4. Make sure the core.xml file includes the IP address and hostname included in the /etc/hosts file.
  5. Restart the SRM Profiler agent Services.

By doing this you will allow the SRM Profiler agent to route traps to the correct network.

 
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