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Home > Success Center > Storage Manager (STM) > SRM Profiler Administrator Guide > Managing user accounts > Setting up notifications

Setting up notifications

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Updated: June 16, 2017

You can set notification policies for users on either a device-by-device or group basis. For example, if a manager in a given department wants to be notified if a critical server is running out of disk space, but does not want to receive email about non-critical servers in that group, then you can specify a notification policy for that server alone.

Specifying notification policies by groups can save time. For example, if there are multiple devices in a group, a user can use a single command to specify notification destinations for all of those devices concurrently.

To create notification policies, click Edit on the Notifications section at the bottom of the User Profile screen. A screen appears containing a drop-down menu field, allowing you to choose a type from the following options:

  • Devices
  • Groups

Select either Devices (or Groups) to expand the screen, displing a drop-down menu that lists all of the devices (or groups) for which the User has access privileges. Administrators will see all device devices (or groups).

  1. You can edit the email address of the user or add new email addresses. Multiple email addresses and aliases can be entered if necessary. Entered email addresses receive notifications from all devices specified in the Notifications field.
  2. To modify the list of devices that sends alert notifications to a user, click on the Edit icon in the Notifications frame.
  3. Click the drop-down menu for Choose a Type to select either a group of devices or a specific device to be added to the notifications list.
  4. Choose the severity of Notifications to be sent: critical, error, warning, information and debug. For more information see Alert severity.

The event receiver is the service which is responsible for receiving alerts, traps events and sending notification to users via email.

The following covers the behavior of the event receiver:

  • When an incoming trap is received, the event receiver checks to see if it already exist in the database
  • If the trap does not exist in the database, (new trap) the event receiver will send notification via email to the users assigned to the notification list.
  • If the trap already exist, by default it will increment the counter for that trap and no notification is sent. This prevents the user email account from being flooded with trap messages.

To be notified via email for each trap received:

  1. Log into the SRM Profiler website and go to Settings > Server Setup:All > GUI
  2. and for the option "E-mail Notification for SNMP Alerts," change "First Occurrence only" to "Every Occurrence." Finally, restart the SRM Profiler Event Receiver service to allow the changes to be registered to SRM Profiler.
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