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Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > VCenter stopped polling performance for all ESX hosts

VCenter stopped polling performance for all ESX hosts

Created by Maciej Klasa, last modified by MindTouch on Jun 23, 2016

Views: 1,054 Votes: 1 Revisions: 9

Overview

VCenter no longer provides performance statistics for all ESX hosts. When checking MOB, VM stats do not show. VCenter status itself displays correctly. Credentials are confirmed to be working. In the Virtualization module logs we can see:

2016-04-04 16:21:59,878 STP SmartThreadPool Thread #4 [N (null)] ERROR SolarWinds.VIM.Pollers.VMware.VMwareService.Vim25.VMwareVim25Poller - VMware Job Polling node 10.8.16.70 - can't get performance counters. All values set to zero.
System.Web.Services.Protocols.SoapException: This operation is restricted by the administrator - 'vpxd.stats.maxQueryMetrics'. Contact your system administrator.

Environment

• STM 6.2

• Windows 2008

• VCenter 5.5+

Cause 

In vSphere 5.5 Update 2d and later and vSphere 6.0, a limit is set to the number of entities that are included in a database query. The limit protects the vCenter Server database from receiving large queries.

Resolution

Refer to the following VMware KB.

 

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