Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Unable to delete user accounts from the STM Web Console

Unable to delete user accounts from the STM Web Console

Updated May 22, 2017


This article addresses the issue where the option to remove an existing user account is not available in the STM Web Console.


All STM versions


This occurs because STM is designed such that the option to remove an account is disabled if the LDAP value is set to True. 


  1. Log in to the STM Web Console.
  2. Go to Settings and click Server Setup All.
  3. In the User Authentication tab, set Enable LDAP Authentication from True to False.
  4. Save the changes.
  5. Log out of the STM Web Console and then Log back in.> Go to Settings > Manage Users and verify that the option to delete a user is enabled.
  6. Delete the user account that you'd like to remove. 
  7. Set Enable LDAP Authentication back to True.



Last modified