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Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Telnet instructions to test the Agent and Provider connection

Telnet instructions to test the Agent and Provider connection

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Created by Rodim Suarez, last modified by MindTouch on Jun 23, 2016

Views: 1,258 Votes: 1 Revisions: 3

Overview

This article describes how to test the connection between the Agent and Provider (on port x or y) using Telnet.

This is useful when you are adding or troubleshooting a device and if you receive a test connection message from the STM server or agent to the device port.

Environment

All STM versions

Steps

  1. Log onto the Storage Manager server or agent that you are using for collection.
  2. Open a cmd window and type the command:
    Telnet <smi-s><port/></smi-s>

    For example, by default SMI-S providers use port 5988 for HTTP, so you would use the command:

    Telnet 199.199.1.2 5988

    If the connection to the port is working, you will see a blank screen. If you get an error, then there is a connection issue or the port is not correct.


Troubleshooting tips for SMI-S provider connection issues:
1. Check that the SMI-S provider's IP address is correct.
2. Is there a firewall blocking this connection or port?
3. Is the SMI-S provider service started?

 

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