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Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Storage Manager is unable to get storage data from 3PAR device v2.3.1 MU4

Storage Manager is unable to get storage data from 3PAR device v2.3.1 MU4

Overview

Storage Manager is unable to communicate with 3PAR array provider version 2.3.1 MU4. Storage information is not being returned yet performance and asset details are visible.

Environment

All STM versions

Resolution

The user must restart the CIM on the 3PAR with the following commands:

stopcim –f –x

startcim

A typical start and stop will not work.

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