Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Storage Manager is unable to get storage data from 3PAR device v2.3.1 MU4

Storage Manager is unable to get storage data from 3PAR device v2.3.1 MU4

Overview

Storage Manager is unable to communicate with 3PAR array provider version 2.3.1 MU4. Storage information is not being returned yet performance and asset details are visible.

Environment

All STM versions

Resolution

The user must restart the CIM on the 3PAR with the following commands:

stopcim –f –x

startcim

A typical start and stop will not work.

Last modified

Tags

Classifications

Public