Submit a ticketCall us

AnnouncementsCome see SolarWinds at VMUG Frankfurt

SolarWinds is delighted to attend the upcoming VMUG which will take place at Kap Europa in Frankfurt on June 19th, 2018.

See event details.

Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Storage Manager is unable to get storage data from 3PAR device v2.3.1 MU4

Storage Manager is unable to get storage data from 3PAR device v2.3.1 MU4

Overview

Storage Manager is unable to communicate with 3PAR array provider version 2.3.1 MU4. Storage information is not being returned yet performance and asset details are visible.

Environment

All STM versions

Resolution

The user must restart the CIM on the 3PAR with the following commands:

stopcim –f –x

startcim

A typical start and stop will not work.

Last modified

Tags

Classifications

Public