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Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Storage Manager Proxy Agents are taking a long time to collect data from IBM DS8xxx series array

Storage Manager Proxy Agents are taking a long time to collect data from IBM DS8xxx series array

Overview

The Storage Manager Proxy Agents are taking a lot of time (at least 1.5 hours) to collect data from IBM DS8xxx series arrays. Memory consumption seems to gradually increase to the maximum allowed capacity (-Xmx value) over time. 

Environment

All STM versions

Resolution

Make sure the STM proxy agent has sufficient memory per the Storage Manager Administrator Guide and make sure 'Storage Methodology' is set to Enumeration for the affected array.

To modify 'Storage Methodology' do the following:

  1. Click the Configure Device button for the affected array.
  2. Click the Show Advanced Fields button next to Device Information.
  3. For Storage Methodology, set it to enumeration and click Save.

 

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