Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Cannot login to STM

Cannot login to STM

Updated January 4th, 2017


Cannot login to STM.


STM 5.7 and later


  • LDAP is enabled but LDAP settings changed but STM ldap was not updated.
  • The password for the default admin has changed.
  • The default admin got only read rights.


  1. Remote to the STM server.  Access the file to retrieve the database login information.


2.    Open Command Prompt as administrator and navigate to <Install dir>\SolarWinds\Storage Manager Server\mariadb\bin



3. Login to the database using the following syntax

mysql -uadmin -p

(Enter password when prompted, password is the one from the file)


4. access the storage database instance

use storage;


Then, to reset the admin password to "admin" execute:
update user set Password = MD5('admin') where LoginName = 'Admin';



5. Once done, it should allow you to login to Storage Manager using 

Username: admin
Password: admin
















Last modified