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Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > Cannot login to STM

Cannot login to STM

Updated January 4th, 2017

Overview

Cannot login to STM.

Environment

STM 5.7 and later

Cause 

  • LDAP is enabled but LDAP settings changed but STM ldap was not updated.
  • The password for the default admin has changed.
  • The default admin got only read rights.

Resolution

  1. Remote to the STM server.  Access the server.properties file to retrieve the database login information.

 

2.    Open Command Prompt as administrator and navigate to <Install dir>\SolarWinds\Storage Manager Server\mariadb\bin

 

 

3. Login to the database using the following syntax

mysql -uadmin -p

(Enter password when prompted, password is the one from the server.properties file)

 

4. access the storage database instance

use storage;

 

Then, to reset the admin password to "admin" execute:
update user set Password = MD5('admin') where LoginName = 'Admin';

 

 

5. Once done, it should allow you to login to Storage Manager using 

Username: admin
Password: admin

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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