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Home > Success Center > Storage Manager (STM) > STM - Knowledgebase Articles > All storage arrays assigned to one agent stopped polling

All storage arrays assigned to one agent stopped polling

Updated March 8, 2017

Overview

All storage arrays assigned to one agent stopped polling though no config changes were made.

Environment

  • STM 6.3
  • Windows 2008 Server

Cause 

The <Devices></Devices> section is empty in the SMI-S module config file.

Resolution

  1. Unassign one of the affected storage arrays and re-assign it to the agent.
  2. This will force the new xml file to be generated and delivered to the agent.
  3. .Polling will restart after a few hours.

 

 

 

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