Virtual Classrooms

calendar: live classes

Check out our calendar for the full list of live classes and dates.

solarwinds customer success center

The Customer Success Center provides resources to help our customers be as successful as possible. We’ve made it easier to find solutions to product-specific fixes, find install guides, release notes and updates, plan upgrades, and more!

Learn at your own pace with on demand videos, or learn with an instructor in Live sessions.

If you have any questions or feedback please contact us at virtualclassrooms@solarwinds.com

Take SolarWinds Academy classes to help you prep for your SolarWinds Certified Professional exams.

SolarWinds Observability

2 Products

New Content

Network Management

8 Products

New Content

Systems Management

9 Products

New Content

IT Security

6 Products

New Content

Database Management

7 Products

New Content

IT Service Management

8 Products

New Content

Application Management

5 Products

New Content

SolarWinds Observability Self-Hosted

New Content

SolarWinds© Observability Self-Hosted 2025.2 Release Training

New

29 MIN

On Demand

This video covers the features released in SolarWinds Observability Self-Hosted and the SolarWinds Platform (self-hosted) version 2025.2. The video contains an introduction to this release's features, live demo walkthroughs for improvements in High Availability (HA) and the My Deployment space, new features for Intelligent Maps, and how to schedule recurring maintenance cycles. There is also a brief introduction to other features in this release

Is this right for me?

This video is intended for customers looking to learn more about the features released in version 2025.2

What Is SolarWinds Hybrid Cloud Observability?

3 MIN

On Demand

This video discusses what SolarWinds® Hybrid Cloud Observability is, why SolarWinds developed it, and how it’s different than Orion® Platform products.

Is this right for me?

This training is intended for anyone who wants to know what Hybrid Cloud Observability is and/or how it’s different than Orion Platform products.

Installing SolarWinds Hybrid Cloud Observability

11 MIN

On Demand

This video discusses the installation and system requirements for SolarWinds® Hybrid Cloud Observability. The video also walks through a live demonstration of the installation and configuration wizard process for Hybrid Cloud Observability.

Is this right for me?

This training is intended for any customer who wishes to know more about changes in system requirements and to see and understand the new installation process for Hybrid Cloud Observability.

SolarWinds Hybrid Cloud Observability Licensing Tiers and Features

2 MIN

On Demand

This video discusses the different licensing tiers for SolarWinds® Hybrid Cloud Observability and the features included in each tier.

Is this right for me?

This training is intended for any customer who wishes to learn more about the licensing and features included in Hybrid Cloud Observability.

部署SolarWinds® Hybrid Cloud Observability(点播视频)

1 HR 12 MIN

On Demand

本课程的目的是向新用户介绍 SolarWinds® Hybrid Cloud Observability 平台的基本功能,向用户介绍安装选项,并指导初次使用的用户在一切正常运行后需要做些什么。

Is this right for me?

本课程适合所有刚接触 SolarWinds Observability 平台和可用于所有级别的 Observability 监控功能的用户。

Using Anomaly Based Alerts in SolarWinds Hybrid Cloud Observability

10 MIN

On Demand

In this video, learn about the new Anomaly-Based alerting tool in Hybrid Cloud Observability. The training will cover what this feature is, how it works and a demo walkthrough.

Is this right for me?

This course is suitable for all new and existing SolarWinds Hybrid Cloud Observability customers, looking to learn more about the anomaly-based alerts feature and how to use it

Upgrading Network Performance Monitor (NPM) and Server and Application Monitor (SAM) to Hybrid Cloud Observability

12 MIN

On Demand

This video discusses and demonstrates upgrading an Orion Platform installation running NPM and SAM, to Hybrid Cloud Observability – advanced license. The video discusses system requirements, installation methods and walks through a full demonstration of the upgrade

Is this right for me?

This video is suitable for anyone who wishes to understand more and see an upgrade from a module based install to Hybrid Cloud Observability

Scaling the SolarWinds® Self-Hosted Platform Hybrid Cloud Observability (On Demand)

1 HR 15 MIN

On Demand

This course focuses on the best practices for expanding your SolarWinds® Self-Hosted Platform Hybrid Cloud Observability. We will discuss polling methods, intervals, and how polling thresholds impact your ability to scale the environment properly. We will also examine the scaling options and the Enterprise Scaling tier.

Is this right for me?

This training is intended for those who have an existing SolarWinds® Self-Hosted Platform Hybrid Cloud Observability customers and those who are running SolarWinds® Platform version 2022.3 or later, looking to expand their monitoring, or experiencing performance issues related to increasing their environment to monitor more entities.

SolarWinds© Hybrid Cloud Observability 2024.2 Release Training

17 MIN

On Demand

This video covers the features released in Hybrid Cloud Observability version 2024.2. The video contains an introduction to this release's features, live demo walkthroughs for importing Network Atlas maps into intelligent maps, and how to build wireless heat maps in intelligent maps.

Is this right for me?

This video is intended for customers looking to learn more about the features released in version 2024.2

SolarWinds Observability Self-Hosted | 2025.1 GA Release Features Demo

45 MIN

On Demand

This webcast shows off the latest features included in the 2025.1 GA Release of SolarWinds Observability Self-Hosted. Product experts Erik Eff and Chad Every discuss the importance of total cost of ownership and customer feedback in driving product development, highlighting key areas such as hybrid IT visibility and AI-driven solutions. The demo section showcases improvements in cloud monitoring, device support, and user experience, including a new NOC dashboard with dark theme. The team reveals that future product developments will focus on enhanced API capabilities, improved scalability, and continued expansion of support for cloud monitoring. The session concludes with a Q&A, encouraging audience participation and emphasizing the value that SolarWinds places on customer feedback.

Is this right for me?

This webinar is suitable for anyone who wishes to learn more about the new features in SolarWinds Observability Self-Hosted and legacy module installations.

Quick Byte

New Content

Setting up Satisfaction Survey in SolarWinds Service Desk

New

7 MIN

On Demand

This training module offers an overview of the Satisfaction Survey functionality within SolarWinds® Service Desk. It demonstrates the creation, proper configuration, and deployment of various satisfaction survey types to facilitate the collection of meaningful user feedback and support the enhancement of overall service quality.

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators

Setting up Roles and Permissions in SolarWinds Service Desk

New

13 MIN

On Demand

This training video provides a detailed and structured overview of role-based access within SolarWinds® Service Desk. It is designed to equip administrators and service desk managers with the knowledge and skills necessary to create, manage, and assign roles and permissions in alignment with organizational policies and operational requirements.

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators

Integration Using Orion Alert with SolarWinds Service Desk

New

6 MIN

On Demand

This training video provides a detailed guide on integrating Orion® module alerts with SolarWinds® Service Desk. It focuses on the setup process and the automation of incident creation based on network events

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators.
• Network and system administrators
• Infrastructure engineers

Integrating Dameware Remote Everywhere with SolarWinds Service Desk

New

5 MIN

On Demand

This training module provides an in-depth guide on integrating Dameware Remote Everywhere (DRE™) with SolarWinds® Service Desk. This empowers IT support teams to resolve incidents more efficiently with seamless remote access. The video covers the process of configuring DRE integration, enabling service desk teams to initiate remote support sessions directly from within SolarWinds Service Desk tickets.

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators

Self-Hosted Platform Troubleshooting Database Maintenance

New

9 MIN

On Demand

In this video, learn the essential database maintenance tasks to keep your platform running smoothly. We'll cover how to identify common database issues, perform crucial cleanup and optimization routines, and implement a basic backup strategy to prevent data loss..

Is this right for me?

• This video is perfect for anyone running their own self-hosted services who wants to ensure stability and peak performance.

Registering On-Premises Microsoft SQL Server Databases in DPA

4 MIN

On Demand

This Quick Byte video will show you how to register an individual SQL Server database instance for monitoring with SolarWinds® Database Performance Analyzer (DPA).

Is this right for me?

This course is right for you if you want to know how you can start adding Microsoft SQL Server to your monitoring.

Understanding the Remote Collector

8 MIN

On Demand

This Quick Byte video provides a basic understanding of what an Orion® remote collector (ORC) is. It includes a comparison with the additional polling engine (APE), a walk-through of the requirements for deploying a remote collector, and a demo of its deployment and removal.

Is this right for me?

This video is suitable for anyone looking to understand SolarWinds® scalability options.

Creating an Asset Inventory Report in SAM

7 MIN

On Demand

This video will walk you through how to create an asset inventory report in SolarWinds® Server & Application Monitor (SAM). This information can also benefit those interested in tracking asset depreciation, gathering information for insurance purposes, or managing and maintaining their infrastructure.

Is this right for me?

This video is suitable for new and existing SAM users, especially those who keep an eye of their server inventory.

Configuring Active Directory and Other LDAP Implementations for DPA

8 MIN

On Demand

This Quick Byte video will show you how to use Active Directory or LDAP user authentication in SolarWinds® Database Performance Analyzer (DPA).

Is this right for me?

This course is right for you if you want to integrate your Active Directory in DPA for easy user management.

Troubleshooting NCM Jobs

4 MIN

On Demand

Learn basic checks and troubleshooting when running SolarWinds® Network Configuration Manager (NCM) jobs.
• Recognize common issues and errors in NCM jobs.
• Perform initial diagnosis and basic troubleshooting with

Is this right for me?

For any customers interested in learning about basic troubleshooting in NCM

Optimizing the Self-Hosted Platform by Adjusting Polling Frequency

5 MIN

On Demand

This video introduces you to polling in the Orion® Platform.
• Understanding the polling types, frequencies
• Recognizing their impact on the polling engine and performance.

Is this right for me?

This video is right for any customers considering changing polling intervals for monitored nodes or scaling out their Orion Platform deployment to monitor more entities.

Understanding What “Flows Never Received” Means in NetFlow Traffic Analyzer (NTA)

5 MIN

On Demand

This video discusses what the NTA error message “Flows Never Received” means.
• Reviews the basics of device configuration for NTA
• Discusses common causes of the error message
• Demonstrates how to use WireShark to troubleshoot and verify flow field configurations

Is this right for me?

For customers looking for information on NTA device configurations or troubleshooting tips for NTA “Flows Never Received” errors they may see in their environment.

How to Create Custom SQL Reports in the Self-Hosted Platform

5 MIN

On Demand

Creating custom SQL reports using the web console’s report builder.

Is this right for me?

Flexible report creation using Structured Query Language (SQL) via the report builder on the web console. If the out-of-the-box reports don’t meet your reporting needs, you can use this tool to create

Steps in Registering On-Premise Oracle Instance on DPA

4 MIN

On Demand

Complete the following tasks to register an individual Oracle database instance for monitoring with DPA.

Is this right for me?

This video is suitable to Database Administrators and users of DPA who wish to register on-premises Oracle database instances in DPA.

Tips and Tricks in Troubleshooting Connection Issues for SQL Server

4 MIN

On Demand

This video helps you troubleshoot problems encountered while setting up DPA, creating SQL Server repositories, or registering SQL Server databases for monitoring in DPA.

Is this right for me?

This video is suitable to DPA administrators who wish to have the knowledge to resolve problems encountered in setting up SQL Server instances in DPA

Creating SAM Alerts for API Pollers Effectively – Part 1

9 MIN

On Demand

In part one of the video, we’ll talk about what you need to create an effective API poller.

Is this right for me?

You can review the requirements for an API poller to collect data from modern application stacks and display it in SAM dashboards.

Creating SAM Alerts for API Pollers Effectively – Part 2

8 MIN

On Demand

In part two of the video, we continue to discuss the requirements for an effective API poller, how to configure monitored values, and a sample of an alert integration with an API poller.

Is this right for me?

You can use the Alerts for API Poller feature to detect application issues by using thresholds configured on an API poller.

Monitoring DMZ servers using Network Performance Monitor (NPM)

3 MIN

On Demand

Essentials to monitor DMZ servers using NPM
•Determine polling methods that can be used for monitoring servers in DMZ
•Recognize essential requirements to monitor DMZ servers

Is this right for me?

For customers interested in learning about monitoring DMZ servers using Network Performance Monitor.

SolarWinds Hybrid Cloud Observability Licensing Tiers and Features

2 MIN

On Demand

This video discusses the different licensing tiers for SolarWinds® Hybrid Cloud Observability and the features included in each tier.

Is this right for me?

This training is intended for any customer who wishes to learn more about the licensing and features included in Hybrid Cloud Observability.

What Is SolarWinds Hybrid Cloud Observability?

3 MIN

On Demand

This video discusses what SolarWinds® Hybrid Cloud Observability is, why SolarWinds developed it, and how it’s different than Orion® Platform products.

Is this right for me?

This training is intended for anyone who wants to know what Hybrid Cloud Observability is and/or how it’s different than Orion Platform products.

Installing SolarWinds Hybrid Cloud Observability

11 MIN

On Demand

This video discusses the installation and system requirements for SolarWinds® Hybrid Cloud Observability. The video also walks through a live demonstration of the installation and configuration wizard process for Hybrid Cloud Observability.

Is this right for me?

This training is intended for any customer who wishes to know more about changes in system requirements and to see and understand the new installation process for Hybrid Cloud Observability.

Monitoring BIND DNS Server on Linux Using SolarWinds® Server & Application Monitor (SAM)

7 MIN

On Demand

This video will show you how to monitor a DNS Server running on Linux using BIND. This monitor assesses the performance of a BIND service on Linux machines. It uses Perl scripts for monitoring the performance of queries.

Is this right for me?

This video is intended for users who want to monitor their BIND DNS Servers on Linux using SolarWinds® Server & Application Monitor

ITSM Integration

8 MIN

On Demand

Learn how SolarWinds® Service Desk allows you to integrate with different platforms. This short explainer video will discuss the integration of SWSD with the Orion® Platform.

Is this right for me?

This training is intended for those who have existing SolarWinds Orion Platform deployment and would like to learn Service Desk integration.

Troubleshooting Database Connections With the UDL File

3 MIN

On Demand

This video introduces the Universal Data Link (UDL) file and how to use it to troubleshoot connection problems between your SolarWinds server and its databases.

Is this right for me?

This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds® Platform deployment.

SolarWinds Platform Custom Properties Best Practices in Creating Dynamic Groups

3 MIN

On Demand

Learn about the SolarWinds® Platform custom properties best practices where we show functionalities you might not be aware of. This class teaches how to create custom properties to enhance how you automatically create dynamic groups.

Is this right for me?

This training is intended for those with existing Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom properties for efficient management of their devices.

SolarWinds Platform Custom Properties Best Practices to Assign SAM Templates to Nodes

2 MIN

On Demand

Learn about the SolarWinds® Platform custom properties best practices where we show how to assign SAM Templates to nodes. This class teaches how to create custom properties to enhance how you automatically assign SAM templates to your onboarded devices.

Is this right for me?

This training is intended for those with existing Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom properties for efficient management of their devices.

SolarWinds Platform Custom Properties Best Practices to Filter Data on Widgets

7 MIN

On Demand

Learn about the SolarWinds® Platform custom properties best practices where we show functionalities you might not be aware of. This class teaches how to create custom properties to enhance how you filter data in the widgets on your dashboard.

Is this right for me?

This training is intended for those with existing Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom properties for efficient management of their devices.

Configuring Active Directory Scan in Access Rights Manager

17 MIN

On Demand

Learn the ins and outs of adequately configuring an Active Directory scan in Access Rights Manager. This video will discuss the primary and multiple advanced configurations to customize it to your environment.

Is this right for me?

Refer to this video to tailor your Active Directory scan to your environment.

Using Anomaly Based Alerts in SolarWinds Hybrid Cloud Observability

10 MIN

On Demand

In this video, learn about the new Anomaly-Based alerting tool in Hybrid Cloud Observability. The training will cover what this feature is, how it works and a demo walkthrough.

Is this right for me?

This course is suitable for all new and existing SolarWinds Hybrid Cloud Observability customers, looking to learn more about the anomaly-based alerts feature and how to use it

Optimizing Flows with Flow Management Features

14 MIN

On Demand

This video walks through the key Flow management features in Hybrid Cloud Observability and NetFlow Traffic Analyzer, designed to increase the visibility and organization of your Flows in views, alerts, and reports.

Is this right for me?

This video is suitable for customers monitoring and processing flows in Hybrid Cloud Observability and NetFlow Traffic Analyzer

Tips and Tricks in Deploying Database Performance Analyzer to the cloud

6 MIN

On Demand

Learn how to deploy SolarWinds® DPA in cloud environments effectively.

Is this right for me?

This training is intended for those with an existing SolarWinds® DPA and those interested in testing it out.

Understand what ITSM is and the relevance of SolarWinds® Service Desk

11 MIN

On Demand

Learn SolarWinds® Service Desk and its features. This video will discuss the ITSM components included in SWSD—a high-level introduction to the product.

Is this right for me?

This training is intended for those with an existing SolarWinds® Service Desk and those interested in testing it out.

Using the Real User Monitoring feature in SolarWinds Observability

9 MIN

On Demand

In this training, learn about the Real User Monitoring (RUM) feature for website monitoring in SolarWinds Observability. The training will cover the feature and its work and a demo walkthrough.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Observability and website monitoring.

Using the Alert Stack Feature in Hybrid Cloud Observability and SolarWinds Module Installations

11 MIN

On Demand

In this training, learn about the Alert Stack feature released in version 2023.1 and available to Hybrid Cloud Observability and SolarWinds module-based customers. The training will cover what the feature is, how it works, and a demo walkthrough.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about the Alert Stack feature and how it works.

Visualizing Network and Log Data for Security Event Manager

14 MIN

On Demand

Learn about the different types of dashboard widgets and how to alter them to your preference.

Is this right for me?

This training is intended for those new to Security Event Manager or who need to expand their knowledge of the product's features.

Migrating Your Access Rights Manager SQL Database to a New Database Instance

10 MIN

On Demand

Walkthrough all the steps in migrating an ARM database from one server or instance to another.

Is this right for me?

Access Rights Manager administrators who want to know more about ARM database management and configuration

The SolarWinds Platform

8 MIN

On Demand

This video discusses the SolarWinds Platform, its different components, and how they work together to monitor our customers’ diverse environments.

Is this right for me?

This video is suitable for anyone who wishes to understand what the SolarWinds Platform and its components are and what the difference is between the Orion Platform, the SolarWinds Self-Hosted Platform, Hybrid Cloud Observability, and SolarWinds Observability.

The SolarWinds Service Desk – MS Teams Integration

8 MIN

On Demand

In this training, learn about SolarWinds Service Desk. The training will cover how SolarWinds Service Desk can be integrated into Microsoft Teams application.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk integration to MS Teams.

The SolarWinds Service Desk – Process Automation Features

6 MIN

On Demand

In this training, learn about SolarWinds Service Desk. The training will cover what SolarWinds Service Desk’s Process Automation Features are and how users and organizations can benefit from them.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Process Automation Features

The SolarWinds Service Desk – Employee Engagement Features

13 MIN

On Demand

In this training, learn about SolarWinds Service Desk. The training will cover SolarWinds Service Desk’s Employee Engagement Features and how users and organizations can benefit from them.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Employee Engagement Features.

Upgrading Network Performance Monitor (NPM) and Server and Application Monitor (SAM) to Hybrid Cloud Observability

12 MIN

On Demand

This video discusses and demonstrates upgrading an Orion Platform installation running NPM and SAM, to Hybrid Cloud Observability – advanced license. The video discusses system requirements, installation methods and walks through a full demonstration of the upgrade

Is this right for me?

This video is suitable for anyone who wishes to understand more and see an upgrade from a module based install to Hybrid Cloud Observability

Troubleshooting Permissions With the Orion Permissions Checker

2 MIN

On Demand

This video introduces the Orion® Permissions Checker tool and demonstrates how to use it to identify and potentially resolve permissions and access issues on the SolarWinds® Platform server.

Is this right for me?

This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds Platform deployment.

SolarWinds Service Desk Task Management

4 MIN

On Demand

This Quick Byte is about SolarWinds Service Desk task management. The course will cover creating, assigning, tracking, and managing tasks.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.

Using CSV Import (Incident, User, and Asset) in SolarWinds Service Desk

3 MIN

On Demand

This Quick Byte is about importing Incident, User, and Asset in the SolarWinds Service Desk. The course will cover where to get the correct CSV template, import custom fields, and map the fields correctly from CSV to Service Desks.

Is this right for me?

This course suits Quick Byte, all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.

Solarwinds Service Desk Mobile Application

8 MIN

On Demand

This Quick Byte video concentrates on using the SolarWinds Service Desk Mobile application, the benefits, and using a computer-based service desk right to your mobile device.

Is this right for me?

This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.

How to use User Impersonation in SolarWinds Service Desk?

7 MIN

On Demand

This Quick Byte is about how to use User Impersonation in SolarWinds Service Desk. This video covers the requirements, things to consider, and how to start a user impersonation at the Service Desk.

Is this right for me?

This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.

Run or Schedule a SEM Report

8 MIN

On Demand

This video will showcase how to run an on-demand report or create a scheduled report for the Security Event Manager. On-demand reports are reports you generate when you need them. Scheduled reports are reports that automatically run on their own based on a specific schedule you set up for each report.

Is this right for me?

This video is for administrators working on Security Event Manager. This will let you maximize the potential of your SEM by using the new HTML reporting tool.

How to Get Started With Service Level Management in SolarWinds® Service Desk

7 MIN

On Demand

This course aims to help administrators start with SolarWinds® Service Desk setup and to learn how to customize Service Level Management.

Is this right for me?

This content is recommended for the following:

● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

SolarWinds® Service Desk Virtual Agent

7 MIN

On Demand

This Quick Byte is about how to use Virtual Agent in SolarWinds® Service Desk. This video covers the requirements, things to consider, and how to enable the Virtual Agent at the Service Desk.

Is this right for me?

This course is suitable for new and existing customers looking to learn more about the features and functions of the SolarWinds® Service Desk application.

SolarWinds® Service Desk Designer Portal Essentials for Single Tenant

4 MIN

On Demand

This course aims to help administrators start with SolarWinds® Service desk setup. Focuses more on how to set up and customize the SolarWinds® Service Desk User Portal.

Is this right for me?

This content is recommended for the following:

● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

Universal Device Poller SNMP GET Types

6 MIN

On Demand

In this training, learn about the SolarWinds® Platform UnDP - SNMP GET Types and the difference between GET, GET NEXT, and GET TABLE.

Is this right for me?

This course is tailored for all new and existing SolarWinds customers eager to learn more about the different UnDP GET Types and know the proper SNMP GET Type to select as we create a New Universal Device Poller.

Universal Device Poller MIB Value Types

7 MIN

On Demand

In this training, learn about the UnDP Advanced Options - MIB Value Types.

Is this right for me?

This course is tailored for all new and existing SolarWinds customers eager to learn more about customizing the MIB values and tables, addressing your specific needs as you create a new Universal Device Poller.

Define Your Universal Device Poller

9 MIN

On Demand

In this training, you will learn about the basic functionality of UnDP's “Define Your Universal Device Poller” window to better understand UnDP's usability.

Is this right for me?

This course is tailored for all new and existing SolarWinds customers eager to learn more about the Universal Device Poller’s basic features and functions to create custom pollers effectively.

Custom Forms, Fields and Dynamic Form Rules

13 MIN

On Demand

This Quick byte is about how to create Custom Forms and Fields and how can we show them in different module in SolarWinds Service Desk by using the Dynamic Form Rules. The course will help
SWSD empower administrators to tailor the appearance and functionality of forms, notifications, and other elements used by agents, technicians, and end users, ensuring a personalized user experience across the board.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.

How to Use Runbooks Within the SolarWinds Service Desk Application

7 MIN

On Demand

This short course explains how to use runbooks within SolarWinds® Service Desk. This video covers the requirements, the best-case scenarios, and what to consider when using runbooks.

Is this right for me?

This course is suitable for new and existing customers who want to learn more about the features and functions of the SolarWinds Service Desk application.

Monitoring with Quality of Experience (QoE)

10 MIN

On Demand

Learn how QoE monitoring feature in Network Performance Monitor. Once deployed, the QoE dashboard will provide insights into whether a performance problem is related to network or application issue

Is this right for me?

This training is intended for those who want to maximize the use of NPM feature called Quality of Experience.

Custom HTML Widget

4 MIN

On Demand

This Quick Byte video provides a basic understanding of a custom HTML widget. It includes a widget demo that allows access to an external website within a web console.

Is this right for me?

This video is intended for any customer who wishes to add the following within the web console:
• A shortcut to other parts of the web console
• Quick access to external websites or links
• Data collected from the external APIs via the API Poller feature

Custom Properties as Account Limitations

8 MIN

On Demand

This video provides an overview of custom properties, account limitations, and how to use and configure custom properties as account limitations.

Is this right for me?

This training is intended for any customer who wishes to know more about configuring custom properties as account limitations. The training defines the part of a monitored network that users can access based on custom properties and create custom limitations.

Starting a Service With SolarWinds Observability Self-Hosted

16 MIN

On Demand

In this video, we learn how services on a Windows or Linux server can be started/restarted through the trigger action of a SolarWinds® Platform (Self-Hosted) alert.

Is this right for me?

This video is suitable for anyone looking to understand how to use the “Run an External Program” alert trigger action in SolarWinds Observability Self-Hosted.

Working With API Pollers in SolarWinds Observability Self-Hosted

19 MIN

On Demand

This video explores using PowerShell scripts within SolarWinds® Observability Self-Hosted, whether as a component monitor or as an alert trigger action.

Is this right for me?

This video is suitable for anyone looking to understand how to deploy a PowerShell script, whether as part of infrastructure monitoring or with the “Run an External Program” alert trigger action.

Setting Up User Provisioning in Enterprise Service Management

6 MIN

On Demand

This Quick Byte video is about how to set up user provisioning in Enterprise Service Management (ESM). The course covers the step-by-step process of provisioning users on both Azure and ESM applications.

Is this right for me?

This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers

Understanding the Difference Between an Incident and a Service Request

5 MIN

On Demand

This brief video clarifies the distinction and correct application of incidents and service requests at the Service Desk. It also includes best-case scenarios and examples.

Is this right for me?

This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up Enterprise Service Management
• IT leaders
• Help desk managers

Setting Up Single Sign-On in Enterprise Service Management

3 MIN

On Demand

This Quick Byte video is about how to set up single sign-on (SSO) once migrated to Enterprise Service Management (ESM) from the Service Desk. The course covers the step-by-step process of configuring SSO both

Is this right for me?

This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers

Monitoring the SolarWinds Observability Self-Hosted Database With Database Performance Analyzer

9 MIN

On Demand

This video details the process and purpose of integrating the Database Performance Analyzer (DPA) with the SolarWinds® Observability Self-Hosted database. It also covers using the free DPA license designated to the platform database instance for maintaining and monitoring the platform database.

Is this right for me?

This video is ideal for individuals responsible for maintaining and monitoring SolarWinds Observability Self-Hosted databases.
You’ll benefit most from this video if you:
• Are responsible for maintaining and monitoring databases
• Work with SolarWinds Observability Self-Hosted and want to optimize your platform database

ARM Scan and Logga Configuration

12 MIN

On Demand

This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples

Is this right for me?

This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples

Creating a Basic Report on Interface Usage or Bandwidth Utilization in NPM

5 MIN

On Demand

This video shows how to create a basic report on interface usage or bandwidth utilization in SolarWinds® Network Performance Monitor (NPM)

Is this right for me?

This video is suitable for users wanting to learn how to create a basic report.

Generic UMID

2 MIN

On Demand

This training is designed to help IT professionals and system administrators understand and work with SolarWinds Generic UMID (Unique Machine Identifier). Participants will learn how to generate, manage, and utilize UMIDs for SolarWinds products, ensuring accurate tracking, licensing, and configuration of devices across their network.

Is this right for me?

This training is perfect for IT professionals, system administrators, and network managers who need to manage SolarWinds deployments, track devices, and ensure proper licensing using the Generic UMID (Unique Machine Identifier). If you are responsible for configuring and troubleshooting SolarWinds products in your organization, this course will provide you with the essential knowledge and skills to effectively use and manage UMIDs for a streamlined deployment and system management process.

Identifying Bandwidth Consumers with Top Talkers

6 MIN

On Demand

Learn how to leverage SolarWinds® NetFlow Traffic Analyzer top talker alerts. Once deployed, utilize NetFlow Traffic Analyzer resources such as Top X Endpoint and Top X Conversation to identify if there is a need to tweak capacity planning, block, or limit certain users on your network.

Is this right for me?

This training is for customers who want to leverage NetFlow monitoring and troubleshooting by using Top Talkers resources.

Web Help Desk Migration to SolarWinds Service Desk

11 MIN

On Demand

This Quick Byte helps users transition from the Web Help Desk to the SolarWinds® Service Desk. It walks you through the straightforward process of using the Migration Utility tool to move from the Web Help Desk to the SolarWinds Service Desk.

Is this right for me?

This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing service desk migration projects
• Web Help Desk users looking to transition to SolarWinds Service Desk

Authenticating ARM Clients and Collectors with Init-Codes or Client Certificates

7 MIN

On Demand

Learn how to secure your collectors and rich clients using the new gRPC certificate-based authentication.

Is this right for me?

Applies to Access Rights Manager 2024.3 and later.

Self-Hosted Platform

New Content

Self-Hosted Platform Troubleshooting Database Maintenance

New

9 MIN

On Demand

In this video, learn the essential database maintenance tasks to keep your platform running smoothly. We'll cover how to identify common database issues, perform crucial cleanup and optimization routines, and implement a basic backup strategy to prevent data loss..

Is this right for me?

• This video is perfect for anyone running their own self-hosted services who wants to ensure stability and peak performance.

You've Read the Manual. Now What? Live SolarWinds Academy Training – SolarWinds Lab #90

1 HR 30 MIN

On Demand

Senior Technical Trainer Cheryl Nomanson covers three SolarWinds Academy product training topics in one jam-packed special episode of SolarWinds Lab. Episode includes technical training on how to customize node status, how to optimize alerts, and what views and dashboards to use when and why.

Is this right for me?

Senior Technical Trainer Cheryl Nomanson covers three SolarWinds Academy product training topics in one jam-packed special episode of SolarWinds Lab. Episode includes technical training on how to customize node status, how to optimize alerts, and what views and dashboards to use when and why.

Orion SDK Advanced Training (2018)

39 MIN

On Demand

Join Tim Danner, the Chief Architect of the Orion® Platform at SolarWinds®, as he reviews the fundamentals of Orion API. Tim will provide a few use cases to help you better understand how you can incorporate Orion API in your environment.

What will this training cover?
• What is the Orion API?
• Use case: Get a list of active alerts
• Use case: Set a node custom property
• Use case: Acknowledge an alert

Is this right for me?

This course is suitable for all users of the Orion Platform SDK.

Troubleshooting Permissions With the Orion Permissions Checker

2 MIN

On Demand

This video introduces the Orion® Permissions Checker tool and demonstrates how to use it to identify and potentially resolve permissions and access issues on the SolarWinds® Platform server.

Is this right for me?

This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds Platform deployment.

Troubleshooting the Website With Hubble and HAR

13 MIN

On Demand

This video introduces the Hubble tool and the use of HAR files to troubleshoot website performance issues. It also includes a demonstration of using both tools against a live installation and web console.

Is this right for me?

This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds® Platform deployment.

The SolarWinds Platform

8 MIN

On Demand

This video discusses the SolarWinds Platform, its different components, and how they work together to monitor our customers’ diverse environments.

Is this right for me?

This video is suitable for anyone who wishes to understand what the SolarWinds Platform and its components are and what the difference is between the Orion Platform, the SolarWinds Self-Hosted Platform, Hybrid Cloud Observability, and SolarWinds Observability.

Understanding the Remote Collector

8 MIN

On Demand

This Quick Byte video provides a basic understanding of what an Orion® remote collector (ORC) is. It includes a comparison with the additional polling engine (APE), a walk-through of the requirements for deploying a remote collector, and a demo of its deployment and removal.

Is this right for me?

This video is suitable for anyone looking to understand SolarWinds® scalability options.

Optimizing the Self-Hosted Platform by Adjusting Polling Frequency

5 MIN

On Demand

This video introduces you to polling in the Orion® Platform.
• Understanding the polling types, frequencies
• Recognizing their impact on the polling engine and performance.

Is this right for me?

This video is right for any customers considering changing polling intervals for monitored nodes or scaling out their Orion Platform deployment to monitor more entities.

How to Create Custom SQL Reports in the Self-Hosted Platform

5 MIN

On Demand

Creating custom SQL reports using the web console’s report builder.

Is this right for me?

Flexible report creation using Structured Query Language (SQL) via the report builder on the web console. If the out-of-the-box reports don’t meet your reporting needs, you can use this tool to create

SCP Preparation: SolarWinds Diagnostics and Troubleshooting

4 HR 11 MIN

On Demand

This video series looks at optimization best practices along with diagnostics and troubleshooting methods and skills for the Orion Platform. The series is intended for SolarWinds Certified Professional (SCP) preparation and also provides more advanced knowledge for Orion Platform users. It’s strongly recommended you view the videos in the recommended order for the best experience. Both sections and individual videos are numbered and in order for your convenience.

Is this right for me?

• I am studying for the Diagnostics and Troubleshooting SCP exam
• I am an experienced Orion Platform user and looking to expand my knowledge and competency managing my system

Recommended learning for the SolarWinds Certified Professional exam

SolarWinds Self-Hosted Platform Modern Dashboards

45 MIN

On Demand

Learn about the SolarWinds® Platform Modern Dashboard feature for building dashboards and views to visualize data and consolidate information in various ways. For example, suppose you’re only concerned about alerts in the service desk, have specific items for the applications team, or would like to report on the status of a SQL Server, all through a dashboard. This class teaches how you can create custom dashboards that will allow your IT teams to do their jobs more effectively.

Is this right for me?

This training is intended for those with existing either Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom dashboards for more distributed communications with their teams.

Configuring the Platform Connect feature in SolarWinds Hybrid Cloud Observability

6 MIN

On Demand

In this video, learn about the Platform Connect feature in Hybrid Cloud Observability. The training will cover the feature, what it does, requirements to use it and a demo walk through for setting up platform connect.

Is this right for me?

This course is suitable for all new and existing SolarWinds Hybrid Cloud Observability customers, looking to learn more about Platform Connect, what it does and how to configure it.

SolarWinds® Self-Hosted Platform SCP Practice Exam

1 HR 32 MIN

On Demand

This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.

Learning materials:

Is this right for me?

This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.

Recommended learning for the SolarWinds Certified Professional exam

Deploying SolarWinds Observability Self-Hosted (On Demand)

48 MIN

On Demand

On-Demand Class 1 of 3
The SolarWinds Platform (self-hosted) hosts SolarWinds Observability Self-Hosted along with module-based installs such as Network Performance Monitor (NPM) and Server and Application Monitor (SAM). The purpose of this course is to introduce new users to the SolarWinds Platform (self-hosted) features utilized by SolarWinds Observability Self-Hosted and other installed products. Users will learn about the SolarWinds Platform architecture, installation options, and how to use the breadth of default components to immediately monitor their environment.

Is this right for me?

This course is suitable for all users new to SolarWinds Observability Self-Hosted or product modules.

Configuring Self-Hosted Platform Users and Entity Monitoring (On Demand)

2 HR 11 MIN

On Demand

On Demand Class 2 of 3
The SolarWinds Platform (self-hosted) hosts SolarWinds Observability Self-Hosted along with module-based installs such as Network Performance Monitor (NPM) and Server and Application Monitor (SAM). In this course, users will learn how to configure user accounts, views and dashboards. Users will learn how to customize permissions and access along with streamlining the user experience to optimize access and focus users on the entities and information they need to best perform their jobs. In addition, users will be introduced to visual monitoring and troubleshooting tools such as intelligent maps and PerfStack.

Is this right for me?

This course is suitable for all users new to SolarWinds Observability Self-Hosted or product modules and for users wishing to increase their knowledge or skills in managing their deployment.

Configuring Self-Hosted Platform Alerts & Reports (On Demand)

1 HR 23 MIN

On Demand

On Demand Class 3 of 3
The SolarWinds Platform (self-hosted) hosts SolarWinds Observability Self-Hosted along with module-based installs such as Network Performance Monitor (NPM) and Server and Application Monitor (SAM). This course dives into alerting and reporting, utilizing skills and knowledge learned in the Configuring Self-Hosted Platform Users and Entity Monitoring. Users will learn how to optimize, refine, and build advanced alerts. Users also will learn effective ways to minimize alerting noise, using AIOps and machine-learning technology to configure Anomaly-Based Alerts along with the Alert Stack alert management feature. For reporting, users will learn how to use the wide variety of default reports, how to edit reports and create new ones that can be scheduled, emailed or saved to network shares.

Is this right for me?

This course is suitable for users who have completed Configuring Self-Hosted Platform Users and Entity Monitoring and want to further their knowledge on how best to build efficient alerts and effective reports.

SolarWinds Observability Self-Hosted License Activation

4 MIN

On Demand

This video shows how to deactivate an old Self-Hosted license and activate a SolarWinds Observability Self-Hosted license.

Is this right for me?

This video is designed for system admins, network engineers, and IT professionals who manage SolarWinds and want to enhance their monitoring by combining on-prem and cloud environments.

SolarWinds Observability Self-Hosted Offline Install and Activation

10 MIN

On Demand

This training is designed to guide IT professionals through installing and activating SolarWinds Observability in a self-hosted, offline environment. You will learn how to prepare your system, complete the offline installation, and apply activation keys.

Is this right for me?

This training is ideal for IT professionals and system administrators responsible for setting up and managing SolarWinds Observability in environments without internet access.

Generic UMID

2 MIN

On Demand

This training is designed to help IT professionals and system administrators understand and work with SolarWinds Generic UMID (Unique Machine Identifier). Participants will learn how to generate, manage, and utilize UMIDs for SolarWinds products, ensuring accurate tracking, licensing, and configuration of devices across their network.

Is this right for me?

This training is perfect for IT professionals, system administrators, and network managers who need to manage SolarWinds deployments, track devices, and ensure proper licensing using the Generic UMID (Unique Machine Identifier). If you are responsible for configuring and troubleshooting SolarWinds products in your organization, this course will provide you with the essential knowledge and skills to effectively use and manage UMIDs for a streamlined deployment and system management process.

Release Training

New Content

SolarWinds© Observability Self-Hosted 2025.2 Release Training

New

29 MIN

On Demand

This video covers the features released in SolarWinds Observability Self-Hosted and the SolarWinds Platform (self-hosted) version 2025.2. The video contains an introduction to this release's features, live demo walkthroughs for improvements in High Availability (HA) and the My Deployment space, new features for Intelligent Maps, and how to schedule recurring maintenance cycles. There is also a brief introduction to other features in this release

Is this right for me?

This video is intended for customers looking to learn more about the features released in version 2025.2

SolarWinds® Observability Release Training

41 MIN

On Demand

In this training, learn about the new SolarWinds Observability release. The training will cover what SolarWinds Observability is, its features, and licensing, and walk through a live demo of the essential functions and features.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Observability, features, and functions.

Using the Alert Stack Feature in Hybrid Cloud Observability and SolarWinds Module Installations

11 MIN

On Demand

In this training, learn about the Alert Stack feature released in version 2023.1 and available to Hybrid Cloud Observability and SolarWinds module-based customers. The training will cover what the feature is, how it works, and a demo walkthrough.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about the Alert Stack feature and how it works.

SolarWinds® Hybrid Cloud Observability 2023.4 Release Training

22 MIN

On Demand

This video covers the features released in Hybrid Cloud Observability version 2023.4. The video will walk you through an introduction to each feature and a live demo of the feature and its function.

Is this right for me?

This video is intended for customers looking to learn more about the features released in version 2023.4.

SolarWinds© Hybrid Cloud Observability 2024.2 Release Training

17 MIN

On Demand

This video covers the features released in Hybrid Cloud Observability version 2024.2. The video contains an introduction to this release's features, live demo walkthroughs for importing Network Atlas maps into intelligent maps, and how to build wireless heat maps in intelligent maps.

Is this right for me?

This video is intended for customers looking to learn more about the features released in version 2024.2

Service Desk

New Content

Setting up Satisfaction Survey in SolarWinds Service Desk

New

7 MIN

On Demand

This training module offers an overview of the Satisfaction Survey functionality within SolarWinds® Service Desk. It demonstrates the creation, proper configuration, and deployment of various satisfaction survey types to facilitate the collection of meaningful user feedback and support the enhancement of overall service quality.

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators

Setting up Roles and Permissions in SolarWinds Service Desk

New

13 MIN

On Demand

This training video provides a detailed and structured overview of role-based access within SolarWinds® Service Desk. It is designed to equip administrators and service desk managers with the knowledge and skills necessary to create, manage, and assign roles and permissions in alignment with organizational policies and operational requirements.

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators

Integration Using Orion Alert with SolarWinds Service Desk

New

6 MIN

On Demand

This training video provides a detailed guide on integrating Orion® module alerts with SolarWinds® Service Desk. It focuses on the setup process and the automation of incident creation based on network events

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators.
• Network and system administrators
• Infrastructure engineers

Integrating Dameware Remote Everywhere with SolarWinds Service Desk

New

5 MIN

On Demand

This training module provides an in-depth guide on integrating Dameware Remote Everywhere (DRE™) with SolarWinds® Service Desk. This empowers IT support teams to resolve incidents more efficiently with seamless remote access. The video covers the process of configuring DRE integration, enabling service desk teams to initiate remote support sessions directly from within SolarWinds Service Desk tickets.

Is this right for me?

• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators

SolarWinds Service Desk Customer Product Update – Q2 2025

New

57 MIN

On Demand

Watch our product team present our Q2 2025 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2025.
During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2025 key investments
• Q&A

Is this right for me?

• Any customer interested in learning about current and future feature releases in SolarWinds® Service Desk

An ITSM Success Story: 8 Weeks, One Pandemic, and a Service Desk Implementation

31 MIN

On Demand

Changing IT platforms can be stressful, especially an ITSM solution that the entire organization uses. For the Town of Gilbert, Arizona, the stakes were raised by a sudden need to support an entire remote workforce during a pandemic.

Join this webcast to hear from Jason Thompson, IT Desktop Manager, on his team’s priorities for go-live and how they launched a successful service portal to support employees through unusual circumstances. He’ll cover:

● An implementation checklist
● Adoption of the solution throughout the organization
● How to score quick wins with Service Desk configuration

Who Should Watch:

● IT leaders
● Help Desk Managers
● SolarWinds product users

Speakers:

Jason Thompson, IT Desktop Manager, Town of Gilbert

Learning materials:

Is this right for me?

Who Should Watch:

● IT leaders
● Help Desk Managers
● SolarWinds product users

ITSM Integration

8 MIN

On Demand

Learn how SolarWinds® Service Desk allows you to integrate with different platforms. This short explainer video will discuss the integration of SWSD with the Orion® Platform.

Is this right for me?

This training is intended for those who have existing SolarWinds Orion Platform deployment and would like to learn Service Desk integration.

Getting Started with SolarWinds Service Desk

3 HR

Live Class

Class 1 of 2.The purpose of this course is to introduce new users to the SolarWinds Service Desk application. Provide guidance on what first-time users in what they will need to do once they already have access to the application. Discussion on how to sign up and set up the application. This includes building the Service portal for users to have a single place to submit tickets and requests. It will also include a discussion on how to use Service Catalog, Change Catalog, Problem, Solutions, and IT Asset Management.

Click register on the scheduled time that best suits you. Please note that classes that do not reach 20 registrations 1 week before the scheduled session might be cancelled.

Is this right for me?

● New Users
● Any customers interested in learning about SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

Understand what ITSM is and the relevance of SolarWinds® Service Desk

11 MIN

On Demand

Learn SolarWinds® Service Desk and its features. This video will discuss the ITSM components included in SWSD—a high-level introduction to the product.

Is this right for me?

This training is intended for those with an existing SolarWinds® Service Desk and those interested in testing it out.

The SolarWinds Service Desk – MS Teams Integration

8 MIN

On Demand

In this training, learn about SolarWinds Service Desk. The training will cover how SolarWinds Service Desk can be integrated into Microsoft Teams application.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk integration to MS Teams.

The SolarWinds Service Desk – Process Automation Features

6 MIN

On Demand

In this training, learn about SolarWinds Service Desk. The training will cover what SolarWinds Service Desk’s Process Automation Features are and how users and organizations can benefit from them.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Process Automation Features

The SolarWinds Service Desk – Employee Engagement Features

13 MIN

On Demand

In this training, learn about SolarWinds Service Desk. The training will cover SolarWinds Service Desk’s Employee Engagement Features and how users and organizations can benefit from them.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Employee Engagement Features.

Getting Started with SolarWinds Service Desk (On Demand)

48 MIN

On Demand

The purpose of this course is to introduce new users to the SolarWinds Service Desk application. Provide guidance on what first-time users in what they will need to do once they already have access to the application. Discussion on how to sign up and set up the application. This includes building the Service portal for users to have a single place to submit tickets and requests. It will also include a discussion on how to use Service Catalog, Change Catalog, Problem, Solutions, and IT Asset Management.

Is this right for me?

● New Users
● Any customers interested in learning about SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

How to use User Impersonation in SolarWinds Service Desk?

7 MIN

On Demand

This Quick Byte is about how to use User Impersonation in SolarWinds Service Desk. This video covers the requirements, things to consider, and how to start a user impersonation at the Service Desk.

Is this right for me?

This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.

Using CSV Import (Incident, User, and Asset) in SolarWinds Service Desk

3 MIN

On Demand

This Quick Byte is about importing Incident, User, and Asset in the SolarWinds Service Desk. The course will cover where to get the correct CSV template, import custom fields, and map the fields correctly from CSV to Service Desks.

Is this right for me?

This course suits Quick Byte, all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.

SolarWinds Service Desk Task Management

4 MIN

On Demand

This Quick Byte is about SolarWinds Service Desk task management. The course will cover creating, assigning, tracking, and managing tasks.

Is this right for me?

This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.

Solarwinds Service Desk Mobile Application

8 MIN

On Demand

This Quick Byte video concentrates on using the SolarWinds Service Desk Mobile application, the benefits, and using a computer-based service desk right to your mobile device.

Is this right for me?

This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.

Streamlining IT Support: SolarWinds Service Desk as Administrator Approach

58 MIN

On Demand

This course aims to help administrators start with Service desk setup. This focuses more on how to set up and customize the SolarWinds Service Desk.

Is this right for me?

● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

SolarWinds Service Desk Quarterly Product Update Q423

55 MIN

On Demand

SolarWinds®️ Service Desk is a critical strategic solution within the SolarWinds portfolio. Its continued phenomenal growth in 2023 is a testament to our customers, the primary drivers for improving and adding new capabilities to support today’s service management requirements. Our partnership has helped us keep our commitment to continually enhancing Service Desk and ensuring it continues to be the modern, intelligent, and easy-to-use cloud-based IT service management (ITSM) solution you expect.
Watch our product team present our Q4 2023 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2023 and 2024.
During this session, we discussed the following:
• Features released since our last update
• Features about to be released
• 2023 & 2024 key investments
• Q&A

Streamlining IT Support: SWSD as Administrator Approach

3 HR

Live Class

Class 2 of 2. This course aims to help administrators start with Service desk setup. This focuses more on how to set up and customize SolarWinds Service Desk.

Click register on the scheduled time that best suits you. Please note that classes that do not reach 20 registrations 1 week before the scheduled session might be cancelled.

Is this right for me?

● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

SolarWinds® Service Desk Virtual Agent

7 MIN

On Demand

This Quick Byte is about how to use Virtual Agent in SolarWinds® Service Desk. This video covers the requirements, things to consider, and how to enable the Virtual Agent at the Service Desk.

Is this right for me?

This course is suitable for new and existing customers looking to learn more about the features and functions of the SolarWinds® Service Desk application.

SolarWinds® Service Desk Designer Portal Essentials for Single Tenant

4 MIN

On Demand

This course aims to help administrators start with SolarWinds® Service desk setup. Focuses more on how to set up and customize the SolarWinds® Service Desk User Portal.

Is this right for me?

This content is recommended for the following:

● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

How to Get Started With Service Level Management in SolarWinds® Service Desk

7 MIN

On Demand

This course aims to help administrators start with SolarWinds® Service Desk setup and to learn how to customize Service Level Management.

Is this right for me?

This content is recommended for the following:

● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers

SolarWinds Service Desk Customer Product Update - Q1 2024

57 MIN

On Demand

Watch our product team present our Q1 2024 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2024.
During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2024 key investments
• Q&A

Is this right for me?

Any customer interested in learning about future feature releases in SolarWinds® Service Desk

SolarWinds® Service Desk SCP Practice Exam

1 HR 21 MIN

On Demand

This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.

Learning materials:

Is this right for me?

This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.

Recommended learning for the SolarWinds Certified Professional exam

Introducing Groups and Queue Management in SolarWinds Service Desk

13 MIN

On Demand

This quick byte is about SolarWinds Groups and Queue Management. The course will cover creating, assigning, and managing Groups and queues. This also covers assigning a ticket to A Group/Queues.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.

SolarWinds Service Desk Customer Product Update – Q2 2024

57 MIN

On Demand

Watch our product team present out Q2 2024 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2024.
During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2024 key investments
• Q&A

Is this right for me?

Any customer interested in learning about future feature releases in SolarWinds® Service Desk

SolarWinds Service Desk Customization by Administrators

42 MIN

On Demand

By configuring and utilizing SolarWinds® Service Desk's features effectively, administrators can leverage SWSD to gain comprehensive insights into their organization's products and services. This enables efficient management, proactive problem-solving, continuous service delivery, and improvement of IT operations.
In this course, you will learn about customizing the Service desk features like Automation, Custom forms and fields, and Category/ Subcategory.

Is this right for me?

This course is for all new and existing SolarWinds customers who want to learn more about the features and functions of SolarWinds Service Desk.

Custom Forms, Fields and Dynamic Form Rules

13 MIN

On Demand

This Quick byte is about how to create Custom Forms and Fields and how can we show them in different module in SolarWinds Service Desk by using the Dynamic Form Rules. The course will help
SWSD empower administrators to tailor the appearance and functionality of forms, notifications, and other elements used by agents, technicians, and end users, ensuring a personalized user experience across the board.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.

How to Use Runbooks Within the SolarWinds Service Desk Application

7 MIN

On Demand

This short course explains how to use runbooks within SolarWinds® Service Desk. This video covers the requirements, the best-case scenarios, and what to consider when using runbooks.

Is this right for me?

This course is suitable for new and existing customers who want to learn more about the features and functions of the SolarWinds Service Desk application.

SolarWinds Service Desk Customer Product Update – Q3 2024

55 MIN

On Demand

Watch our product team present our Q3 2024 product update as we guide you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2024.

During this session, we’ll discuss the following:

Features released since our last update

Features about to be released

2024 key investments

Q&A

Is this right for me?

Any customer interested in learning about future feature releases in SolarWinds® Service Desk

Jelyn Perez Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about SolarWinds Service Desk.

Rusty Durano Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about SolarWinds Service Desk.

Office Hour for Enterprise Service Management (ESM)

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Enterprise Service Management (ESM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about Enterprise Service Management (ESM).

SolarWinds® Service Desk Customer Product Update – Q4 2024

1 HR 2 MIN

On Demand

Watch our product team present our Q4 2024 product update. We'll discuss our enhancements to the product since our last update and give insights into our continued investment plans for 2025.
During this session, we'll discuss the following:
Features released since our last update
Features about to be released
2025 key investments
Q&A

Is this right for me?

Any customer interested in learning about future feature releases in SolarWinds® Service Desk

Introduction to Enterprise Service Management (ESM) (On Demand)

30 MIN

On Demand

This introductory course provides participants with a foundational understanding of Enterprise Service Management (ESM), a strategic approach to applying service management principles beyond IT to improve the efficiency, consistency, and quality of services across an entire organization. ESM takes the core ideas of IT Service Management (ITSM) and extends them to other business functions, such as HR, facilities, finance, and customer support, creating a unified and streamlined approach to service delivery.

Is this right for me?

This course is ideal for both new and current SolarWinds customers who are interested in transitioning to Enterprise Service Management (ESM).

SolarWinds Service Desk Customer Product Update – Q1 2025

59 MIN

On Demand

Watch our product team present our Q1 2025 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2025.

During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2025 key investments
• Q&A

Is this right for me?

Any customer interested in learning about future feature releases in SolarWinds® Service Desk

Web Help Desk Migration to SolarWinds Service Desk

11 MIN

On Demand

This Quick Byte helps users transition from the Web Help Desk to the SolarWinds® Service Desk. It walks you through the straightforward process of using the Migration Utility tool to move from the Web Help Desk to the SolarWinds Service Desk.

Is this right for me?

This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing service desk migration projects
• Web Help Desk users looking to transition to SolarWinds Service Desk

Incident Management (Incident Creation)

14 MIN

On Demand

This Quick Byte provides a simple, easy-to-understand overview of Incident Management. It walks you through the steps to create, monitor, and handle incidents using SolarWinds® Service Desk, helping you respond faster and keep operations on track.

Is this right for me?

• This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing Service Desk
• IT Service Managers

Knowledge Management (Solution Creation)

7 MIN

On Demand

The following Quick Byte covers the basics of creating and managing knowledge articles in Service Desk. You'll learn how to document solutions for common issues, organize content for easy searching, and share helpful information with your team. By the end, you’ll be able to build a knowledge base that improves problem-solving and reduces repeat tickets.

Is this right for me?

• This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing Service Desk
• IT Service Managers

How to Build the Service Desk Dashboard

4 MIN

On Demand

Learn how to design and build a Service Desk Dashboard that delivers real-time insights for ticket trends, team performance, and workload. This Quick Byte video covers key metrics, data integration, and dashboard customization to support efficient service management.

Is this right for me?

• This course is ideal for new and current SolarWinds customers who want to explore SolarWinds Service Desk features and functionality
• IT administrators overseeing Service Desk
• IT Service Managers

Setting Up Single Sign-On in Enterprise Service Management

3 MIN

On Demand

This Quick Byte video is about how to set up single sign-on (SSO) once migrated to Enterprise Service Management (ESM) from the Service Desk. The course covers the step-by-step process of configuring SSO both

Is this right for me?

This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers

Setting Up User Provisioning in Enterprise Service Management

6 MIN

On Demand

This Quick Byte video is about how to set up user provisioning in Enterprise Service Management (ESM). The course covers the step-by-step process of provisioning users on both Azure and ESM applications.

Is this right for me?

This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers

Understanding the Difference Between an Incident and a Service Request

5 MIN

On Demand

This brief video clarifies the distinction and correct application of incidents and service requests at the Service Desk. It also includes best-case scenarios and examples.

Is this right for me?

This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up Enterprise Service Management
• IT leaders
• Help desk managers

SolarWinds Observability SaaS

SolarWinds Observability SaaS Fundamentals (On Demand)

2 HR 13 MIN

On Demand

The SolarWinds Observability SaaS (formerly known as SolarWinds Observability) Fundamentals technical training class is designed to educate SolarWinds customers on how to effectively set up, customize, and use SolarWinds Observability SaaS to monitor and troubleshoot their cloud-native environment. Participants will learn how to add entities for monitoring and how to analyze and explore the metrics using features in their Observability SaaS tenant. Participants will learn how to add and monitor websites, services, and databases and how to monitor both self-hosted and cloud entities from within the SolarWinds Observability SaaS web interface.

Is this right for me?

This course is designed for customers wishing to learn how to use SolarWinds Observability SaaS to monitor their cloud-native environment.

Recommended learning for the SolarWinds Certified Professional exam

Running Network Discoveries in SolarWinds Observability SaaS

8 MIN

On Demand

This video introduces and trains users on how to run network discoveries to add monitoring of network infrastructure entities through SolarWinds Observability SaaS. The video includes a live demo walkthrough of the discovery process.

Is this right for me?

This video is suitable for anyone who wishes to learn how to discover infrastructure entities and monitor them through SolarWinds Observability SaaS.

Deploying SolarWinds Observability SaaS Network Collectors

22 MIN

On Demand

This video introduces and trains users on deploying network collectors and adding infrastructure entities for monitoring. The video includes a live demo walkthrough of the installation and the discovery process.

Is this right for me?

This video is suitable for anyone who wishes to learn how to deploy SolarWinds Observability SaaS network collectors, configure them to poll entity metrics, and send them to Observability SaaS for monitoring.

Virtual Classrooms General Office Hours

Cheryl Nomanson Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Hybrid Cloud Observability®, SolarWinds Platform, Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), and Network Configuration Manager (NCM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about SolarWinds Hybrid Cloud Observability, SolarWinds Platform, NPM, NTA, and NCM.

Dale Hill Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Database Performance Analyzer (DPA), Database Performance Monitor (DPM) and SQL Sentry (SQLS). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about DPA, DPM & SQL Sentry.

Eric Villa Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Infrastructure Management, Self-Hosted Platform, Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), and User Device Tracker (UDT). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about HCO NetMon, InfraMan, Self-Hosted Platform, NPM, NTA, NCM, and UDT.

Jason Dee Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Log Analyzer (LA), Security Event Manager (SEM), Access Rights Manager™ (ARM), and Virtualization Manager (VMAN). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about LA, SEM, ARM, and VMAN.

Jelyn Perez Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about SolarWinds Service Desk.

Jonathan Siang Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Self-Hosted Platform, Network Performance Monitor (NPM), Netflow Traffic Analyzer (NTA), Server & Application Monitor (SAM), Database Performance Analyzer (DPA) and Patch Manager. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about HCO NetMon, NPM, NTA, SAM, DPA, and Patch Manager.

Merwin Abadilla Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Self-Hosted Platform, Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), and IP Address Manager (IPAM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about HCO NetMon, Self-Hosted Platform, NPM, NTA, NCM, and IPAM.

Nikhil Uplenchwar Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Self-Hosted Platform, Network Performance Monitor (NPM) and Netflow Traffic Analyzer (NTA). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about HCO NetMon, Self-Hosted Platform, NPM and NTA.

Nino Pucio Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Hybrid Cloud Observability® Network Monitoring, Infrastructure Monitoring, Infrastructure Management, Self-Hosted Platform, Network Performance Monitor (NPM), Netflow Traffic Analyzer (NTA), Log Analyzer, Enterprise Operations Console (EOC), Server & Application Monitor (SAM), Storage Resource Monitor (SRM), Server Configuration Monitor (SCM), Virtualization Manager (VMan) Database Performance Analyzer (DPA), Database Performance Monitor (DPM), and SQL Sentry®. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about HCO NetMon, InfraMon, InfraMan, NPM, NTA, LA, EOC, SAM, SRM, SCM, VMAN, DPA, DPM, and SQL Sentry.

Patricia Esquejo Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Web Help Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about Web Help Desk.

Ralph Versoza Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Network Health, NetFlow, Patch Management, VoIP, Security Event Manager(SEM), and Architecture. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about Network Health, NetFlow, Patch Management, VoIP, SEM, and Architecture.

Rey Francis Basa Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Network Management, Self-Hosted Platform, Network Performance Monitor (NPM), and High Availability (HA). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about HCO NetMon, NetMan, Self-Hosted Platform, NPM, and HA.

Rusty Durano Office Hours

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about SolarWinds Service Desk.

Office Hour for Enterprise Service Management (ESM)

1 HR

Live Class

Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Enterprise Service Management (ESM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.

Is this right for me?

Suitable for all users who have additional questions about Enterprise Service Management (ESM).

Network Monitoring

SolarWinds® Hybrid Cloud Observability Network Monitoring SCP Practice Exam

1 HR 28 MIN

On Demand

This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.

Is this right for me?

This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.

Recommended learning for the SolarWinds Certified Professional exam

Network Monitoring: Flows

1 HR 11 MIN

On Demand

Participants will learn how to manage and monitor network device flows effectively and use SolarWinds® Hybrid Cloud Observability to filter, alert and gain insight into their network bandwidth utilization.

Is this right for me?

This video is suitable for anyone who wishes to learn how to effectively configure and use the flow monitoring features of SolarWinds® Hybrid Cloud Observability

Recommended learning for the SolarWinds Certified Professional exam

Network Monitoring: Health & Performance

1 HR 25 MIN

On Demand

This video introduces and trains users on effectively using the network health and performance monitoring features of SolarWinds® Hybrid Cloud Observability. Participants will learn how to build effective custom SNMP pollers, use NetPath to troubleshoot network connections, and learn about other features such as Network Insight, capacity planning, and forecasting critical resources.

Is this right for me?

This video is suitable for anyone who wishes to learn how to effectively configure and use the network device health and performance monitoring features of SolarWinds® Hybrid Cloud Observability

Recommended learning for the SolarWinds Certified Professional exam

Network Monitoring: Log & Event Analysis

13 MIN

On Demand

Participants will learn how to manage and configure tools for monitoring syslog, traps, Windows event logs, and flat text files from Windows and Linux machines.

Is this right for me?

This video is suitable for anyone who wishes to learn how to effectively configure and use the flow and log management features of SolarWinds® Hybrid Cloud Observability.

Recommended learning for the SolarWinds Certified Professional exam

Define Your Universal Device Poller

9 MIN

On Demand

In this training, you will learn about the basic functionality of UnDP's “Define Your Universal Device Poller” window to better understand UnDP's usability.

Is this right for me?

This course is tailored for all new and existing SolarWinds customers eager to learn more about the Universal Device Poller’s basic features and functions to create custom pollers effectively.

Universal Device Poller MIB Value Types

7 MIN

On Demand

In this training, learn about the UnDP Advanced Options - MIB Value Types.

Is this right for me?

This course is tailored for all new and existing SolarWinds customers eager to learn more about customizing the MIB values and tables, addressing your specific needs as you create a new Universal Device Poller.

Universal Device Poller SNMP GET Types

6 MIN

On Demand

In this training, learn about the SolarWinds® Platform UnDP - SNMP GET Types and the difference between GET, GET NEXT, and GET TABLE.

Is this right for me?

This course is tailored for all new and existing SolarWinds customers eager to learn more about the different UnDP GET Types and know the proper SNMP GET Type to select as we create a New Universal Device Poller.

Monitoring DMZ servers using Network Performance Monitor (NPM)

3 MIN

On Demand

Essentials to monitor DMZ servers using NPM
•Determine polling methods that can be used for monitoring servers in DMZ
•Recognize essential requirements to monitor DMZ servers

Is this right for me?

For customers interested in learning about monitoring DMZ servers using Network Performance Monitor.

Understanding What “Flows Never Received” Means in NetFlow Traffic Analyzer (NTA)

5 MIN

On Demand

This video discusses what the NTA error message “Flows Never Received” means.
• Reviews the basics of device configuration for NTA
• Discusses common causes of the error message
• Demonstrates how to use WireShark to troubleshoot and verify flow field configurations

Is this right for me?

For customers looking for information on NTA device configurations or troubleshooting tips for NTA “Flows Never Received” errors they may see in their environment.

Identifying Bandwidth Consumers with Top Talkers

6 MIN

On Demand

Learn how to leverage SolarWinds® NetFlow Traffic Analyzer top talker alerts. Once deployed, utilize NetFlow Traffic Analyzer resources such as Top X Endpoint and Top X Conversation to identify if there is a need to tweak capacity planning, block, or limit certain users on your network.

Is this right for me?

This training is for customers who want to leverage NetFlow monitoring and troubleshooting by using Top Talkers resources.

Optimizing Flows with Flow Management Features

14 MIN

On Demand

This video walks through the key Flow management features in Hybrid Cloud Observability and NetFlow Traffic Analyzer, designed to increase the visibility and organization of your Flows in views, alerts, and reports.

Is this right for me?

This video is suitable for customers monitoring and processing flows in Hybrid Cloud Observability and NetFlow Traffic Analyzer

Network Management

User Device Tracking and Switch Port Management

19 MIN

On Demand

In this training, learn about switch port management and user device tracking in Hybrid Cloud Observability. These features allow you to monitor your users, managed devices, and ports from a single dashboard of self-hosted platform.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing switch ports and tracking user connections on the network.

VoIP call and Network Quality Assurance Management

47 MIN

On Demand

In this training, learn how to manage VoIP calls and Network Quality Assurance operations to effectively troubleshoot performance problems you may experience with IP-based applications. This includes audio conferencing, video conferencing, and web conferencing all managed from a single dashboard of SolarWinds Hybrid Cloud Observability.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing, troubleshooting and monitoring VoIP calls and how to use Network Quality Assurance operations to proactively monitor the quality of WAN connections.

Recommended learning for the SolarWinds Certified Professional exam

IP Address Management

1 HR 11 MIN

On Demand

In this training, learn about IP Address Management features to provide integrated DNS, DHCP and IP Address Management. These features help you to monitor your entire IP address space from a single dashboard of Hybrid Cloud Observability.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing IP address status and availability along with managing DNS and DHCP in their environment.

Recommended learning for the SolarWinds Certified Professional exam

SolarWinds Observability Self-Hosted Network Device Configuration and Management (OD)

2 HR 39 MIN

On Demand

SolarWinds Observability Self-Hosted Network Network Device Configuration and Management training class is designed to educate SolarWinds customers on effectively utilizing the SolarWinds Observability Self-Hosted Network solution to monitor and manage network devices using this feature to automate network configuration management tasks. This increases availability, saves time, improves security, and ensures policy adherence.

SolarWinds Observability Self-Hosted Network Network Device Configuration and Management features automation capabilities that reduce the amount of time network engineers spend on mundane network tasks, allowing them to focus on business-critical network projects.

Is this right for me?

This course is designed for anyone who wishes to learn how to effectively tools found in SolarWinds Observability Self-Hosted Network and Network Configuration Manager (NCM)

Recommended learning for the SolarWinds Certified Professional exam

Troubleshooting NCM Jobs

4 MIN

On Demand

Learn basic checks and troubleshooting when running SolarWinds® Network Configuration Manager (NCM) jobs.
• Recognize common issues and errors in NCM jobs.
• Perform initial diagnosis and basic troubleshooting with

Is this right for me?

For any customers interested in learning about basic troubleshooting in NCM

Utilizing the Request IP Address Form in SolarWinds® IP Address Manager

5 MIN

On Demand

Learn about a SolarWinds® IP Address Manager feature in this training. The training will cover how to utilize the Request IP Address Form.

Is this right for me?

This course suits all new and existing SolarWinds® customers looking to learn more about the Request IP Address Form of SolarWinds® IP Address Manager feature.

SolarWinds Certified Professional

Getting Started with Access Rights Manager (On Demand Video)

2 HR 41 MIN

On Demand

Getting Started with ARM recorded class.
This course serves as an introduction to SolarWinds® Access Rights Manager (ARM). We will discuss the hardware and software requirements, permissions needed, and features of each module. We will then walk through the product’s installation, configuration, and interface.

This training is intended to quickly bring you up to speed on all the new product improvements.

Presenter: Jason Dee, SolarWinds Technical Trainer

Is this right for me?

Anyone new to Access Rights Manager

Recommended learning for the SolarWinds Certified Professional exam

SCP Preparation: SolarWinds Diagnostics and Troubleshooting

4 HR 11 MIN

On Demand

This video series looks at optimization best practices along with diagnostics and troubleshooting methods and skills for the Orion Platform. The series is intended for SolarWinds Certified Professional (SCP) preparation and also provides more advanced knowledge for Orion Platform users. It’s strongly recommended you view the videos in the recommended order for the best experience. Both sections and individual videos are numbered and in order for your convenience.

Is this right for me?

• I am studying for the Diagnostics and Troubleshooting SCP exam
• I am an experienced Orion Platform user and looking to expand my knowledge and competency managing my system

Recommended learning for the SolarWinds Certified Professional exam

SolarWinds® Hybrid Cloud Observability Network Monitoring SCP Practice Exam

1 HR 28 MIN

On Demand

This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.

Is this right for me?

This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.

Recommended learning for the SolarWinds Certified Professional exam

SolarWinds® Self-Hosted Platform SCP Practice Exam

1 HR 32 MIN

On Demand

This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.

Learning materials:

Is this right for me?

This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.

Recommended learning for the SolarWinds Certified Professional exam

SolarWinds® Service Desk SCP Practice Exam

1 HR 21 MIN

On Demand

This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.

Learning materials:

Is this right for me?

This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.

Recommended learning for the SolarWinds Certified Professional exam

Introducing SolarWinds Database Monitoring Tools

6 HR 40 MIN

On Demand

In this course, learn about the products and features available for monitoring and troubleshooting database performance issues. The topics covered in this course include Installation Licensing and Architecture, Navigation of the Tool’s Interfaces, Generating Reports and Configuring Alerts, User and Group Overviews, and Troubleshooting Methodology.

Is this right for me?

Are you new to SolarWinds database monitoring? This course is targeted at entry-level learners who need to understand the features and processes of SolarWinds database monitoring tools to improve the stability and reliability of their solutions’ database tier.

Recommended learning for the SolarWinds Certified Professional exam

IP Address Management

1 HR 11 MIN

On Demand

In this training, learn about IP Address Management features to provide integrated DNS, DHCP and IP Address Management. These features help you to monitor your entire IP address space from a single dashboard of Hybrid Cloud Observability.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing IP address status and availability along with managing DNS and DHCP in their environment.

Recommended learning for the SolarWinds Certified Professional exam

Network Monitoring: Flows

1 HR 11 MIN

On Demand

Participants will learn how to manage and monitor network device flows effectively and use SolarWinds® Hybrid Cloud Observability to filter, alert and gain insight into their network bandwidth utilization.

Is this right for me?

This video is suitable for anyone who wishes to learn how to effectively configure and use the flow monitoring features of SolarWinds® Hybrid Cloud Observability

Recommended learning for the SolarWinds Certified Professional exam

Network Monitoring: Log & Event Analysis

13 MIN

On Demand

Participants will learn how to manage and configure tools for monitoring syslog, traps, Windows event logs, and flat text files from Windows and Linux machines.

Is this right for me?

This video is suitable for anyone who wishes to learn how to effectively configure and use the flow and log management features of SolarWinds® Hybrid Cloud Observability.

Recommended learning for the SolarWinds Certified Professional exam

Network Monitoring: Health & Performance

1 HR 25 MIN

On Demand

This video introduces and trains users on effectively using the network health and performance monitoring features of SolarWinds® Hybrid Cloud Observability. Participants will learn how to build effective custom SNMP pollers, use NetPath to troubleshoot network connections, and learn about other features such as Network Insight, capacity planning, and forecasting critical resources.

Is this right for me?

This video is suitable for anyone who wishes to learn how to effectively configure and use the network device health and performance monitoring features of SolarWinds® Hybrid Cloud Observability

Recommended learning for the SolarWinds Certified Professional exam

SolarWinds Observability SaaS Fundamentals (On Demand)

2 HR 13 MIN

On Demand

The SolarWinds Observability SaaS (formerly known as SolarWinds Observability) Fundamentals technical training class is designed to educate SolarWinds customers on how to effectively set up, customize, and use SolarWinds Observability SaaS to monitor and troubleshoot their cloud-native environment. Participants will learn how to add entities for monitoring and how to analyze and explore the metrics using features in their Observability SaaS tenant. Participants will learn how to add and monitor websites, services, and databases and how to monitor both self-hosted and cloud entities from within the SolarWinds Observability SaaS web interface.

Is this right for me?

This course is designed for customers wishing to learn how to use SolarWinds Observability SaaS to monitor their cloud-native environment.

Recommended learning for the SolarWinds Certified Professional exam

SolarWinds Observability Self-Hosted Network Device Configuration and Management (OD)

2 HR 39 MIN

On Demand

SolarWinds Observability Self-Hosted Network Network Device Configuration and Management training class is designed to educate SolarWinds customers on effectively utilizing the SolarWinds Observability Self-Hosted Network solution to monitor and manage network devices using this feature to automate network configuration management tasks. This increases availability, saves time, improves security, and ensures policy adherence.

SolarWinds Observability Self-Hosted Network Network Device Configuration and Management features automation capabilities that reduce the amount of time network engineers spend on mundane network tasks, allowing them to focus on business-critical network projects.

Is this right for me?

This course is designed for anyone who wishes to learn how to effectively tools found in SolarWinds Observability Self-Hosted Network and Network Configuration Manager (NCM)

Recommended learning for the SolarWinds Certified Professional exam

VoIP call and Network Quality Assurance Management

47 MIN

On Demand

In this training, learn how to manage VoIP calls and Network Quality Assurance operations to effectively troubleshoot performance problems you may experience with IP-based applications. This includes audio conferencing, video conferencing, and web conferencing all managed from a single dashboard of SolarWinds Hybrid Cloud Observability.

Is this right for me?

This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing, troubleshooting and monitoring VoIP calls and how to use Network Quality Assurance operations to proactively monitor the quality of WAN connections.

Recommended learning for the SolarWinds Certified Professional exam

Enterprise Operations Console

Getting Started with Enterprise Operations Console (On Demand)

1 HR 51 MIN

On Demand

Learn SolarWinds® Enterprise Operations Console (EOC), a single, consolidated command center to monitor network performance across your entire enterprise, proactively maintain network stability, and respond to any network issues, even if those issues occur at remote locations.

Is this right for me?

This training is intended for those who have existing SolarWinds Orion® Platform deployment and would like to learn how to scale their monitoring

Infrastructure Monitoring

SolarWinds Observability Self-Hosted Application Monitoring (On Demand Video)

2 HR 2 MIN

On Demand

The SolarWinds Hybrid Cloud Observability Application Monitoring customer training class is a specialized program designed to educate SolarWinds customers on effectively utilizing the Hybrid Cloud Observability solution for application monitoring. Participants will learn about the software's features, gain insights into best practices for monitoring applications in hybrid cloud environments, and receive hands-on training to set up, manage, troubleshoot, and optimize application monitoring. This training empowers customers to maximize the benefits of SolarWinds' application monitoring capabilities within their hybrid cloud infrastructure.

Is this right for me?

Determining if the SolarWinds Hybrid Cloud Observability Application Monitoring customer training class is suitable for you depends on various factors:
1. Role and Responsibilities: Consider your role within your organization.
2. Availability of Resources. Evaluate whether you have the necessary time and budget to commit to this training program.
3. Company Needs: Consider whether your organization would benefit from the knowledge and skills you acquire from this training.

SolarWinds Observability Self-Hosted Server Monitoring (On Demand Video)

1 HR 29 MIN

On Demand

The SolarWinds Hybrid Cloud Observability Server Monitoring customer training class is a specialized educational program designed to empower SolarWinds customers with the knowledge and skills necessary to effectively utilize the Hybrid Cloud Observability solution for server monitoring. In this class, participants can expect to learn about key features and functionalities of the software, gain insights into best practices for server monitoring in on-premises, cloud, and hybrid environments, and receive training to navigate the platform, set up monitoring, troubleshoot issues, and optimize server performance. This training equips customers with the expertise needed to maximize the benefits of SolarWinds' server monitoring capabilities in their infrastructure.

Is this right for me?

s this right for me?

Deciding if the SolarWinds Hybrid Cloud Observability Server Monitoring customer training class is right for you depends on several factors:
1. Consider your role within your organization.
2. Familiarity with SolarWinds.
3. Determine your specific training objectives.
4. Time and Resources.
5. Company's Needs.

SolarWinds Observability Self-Hosted Virtualization Management and Monitoring (On Demand)

46 MIN

On Demand

Gain insights into monitoring virtual machines, hosts, clusters, and data stores. Explore best practices for optimizing performance and troubleshooting issues in virtual environments. The class provides comprehensive training on SolarWinds Virtualization Management and Monitoring, a powerful tool for monitoring and managing virtual environments. This course is designed for IT professionals, system administrators, and virtualization managers who want to enhance their skills in managing virtual infrastructures effectively.

Is this right for me?

This virtualization management class is ideal for IT professionals at all levels who work with virtualized environments. If you want to improve efficiency and reduce costs, this class is for you.

Storage Resource Monitor

49 MIN

On Demand

provides comprehensive training on SolarWinds Virtualization Management and Monitoring, a powerful tool for monitoring and managing virtual environments. This course is designed for IT professionals, system administrators, and virtualization managers who want to enhance their skills in managing virtual infrastructures effectively.
RIGHT FOR ME: This virtualization management class is ideal for IT professionals at all levels who work with virtualized environments. If you want to improve efficiency and reduce costs, this class is for you.

TITLE:
SolarWinds Storage Resource Monitor (SRM) class comprehensively monitors and manages storage devices, arrays, and networks. It allows you to monitor your storage infrastructure's performance, capacity, and health to ensure optimal performance and availability.

Is this right for me?

The Storage Resource Monitor (SRM) class in SolarWinds is designed for IT professionals responsible for managing and monitoring storage infrastructure within an organization. This includes storage administrators, system administrators, and IT managers who oversee storage operations.

Server & Application Monitor

Creating an Asset Inventory Report in SAM

7 MIN

On Demand

This video will walk you through how to create an asset inventory report in SolarWinds® Server & Application Monitor (SAM). This information can also benefit those interested in tracking asset depreciation, gathering information for insurance purposes, or managing and maintaining their infrastructure.

Is this right for me?

This video is suitable for new and existing SAM users, especially those who keep an eye of their server inventory.

Virtualization Manager

SolarWinds Observability Self-Hosted Virtualization Management and Monitoring (On Demand)

46 MIN

On Demand

Gain insights into monitoring virtual machines, hosts, clusters, and data stores. Explore best practices for optimizing performance and troubleshooting issues in virtual environments. The class provides comprehensive training on SolarWinds Virtualization Management and Monitoring, a powerful tool for monitoring and managing virtual environments. This course is designed for IT professionals, system administrators, and virtualization managers who want to enhance their skills in managing virtual infrastructures effectively.

Is this right for me?

This virtualization management class is ideal for IT professionals at all levels who work with virtualized environments. If you want to improve efficiency and reduce costs, this class is for you.

Web Performance Monitor

Getting Started With Web Performance Monitor (WPM)

25 MIN

On Demand

This is the best place to help you get started with and set up SolarWinds® Web Performance Monitor (WPM).
• Understand the components to achieve a comprehensive web performance monitoring
• Recognize requirements and best practices to set up and use WPM

Is this right for me?

For any customers interested in learning about Web Performance Monitor.

Security Event Manager

Security Event Manager (SEM) 2020.4 Release Training

20 MIN

On Demand

This video discusses what's new in the SEM version 2020.4, released on Nov. 18th 2020.

What's New:
This release continued the focus on moving functionality from to old flash GUI to HTML5 Navigation.
Saved and Scheduled Searches.
LDAP and Email recipients.
Directory Service groups.

Is this right for me?

This video is relevant for all SEM customers.

Security Event Manager (SEM) - Managing Nodes and Connectors

17 MIN

On Demand

In this video, we discuss the differences between agent nodes and non-agent nodes, adding new nodes, and managing connectors for different data sources.

Is this right for me?

Suitable for all new users of Security Event Manager, including users migrating from other log management and security applications.

Deploying Agents, Windows File Integrity Monitoring, USB-Defender

12 MIN

On Demand

In this video, we discuss different SEM Agent deployment options and walk through an installation. We then configure a FIM connector and review some best practices. Finally, we talk about how to use USB-Defender and its related rules.

Is this right for me?

Suitable for all users of SEM.

Getting Started With Security Event Manager (SEM) (On Demand Video)

1 HR 11 MIN

On Demand

Learn about SolarWinds® Security Event Manager (formerly Log & Event Manager). SEM is a security information and event management (SIEM) virtual appliance designed to add value to existing security products and increase efficiencies in administering, managing, and monitoring security policies and safeguards on your network. SEM provides access to log data for forensic and troubleshooting purposes and tools to help you manage log data. SEM leverages collected logs, analyzes them in real time, and notifies you of problems before they can cause further damage.

Is this right for me?

This training is intended for those who would like to learn how to install and set up SEM. This also includes details on how to work with the basic SEM features.

Alerting & Reporting with Security Event Manager (On Demand Video)

1 HR 13 MIN

On Demand

This course offers an intermediate view of the Security Event Manager (formerly Log & Event Manager) tool. It provides practical use cases for the commonly used features of the product. This course is an intermediate level and will focus on more features (Rules, nDepth, FIM, backups, and more) and at a deeper level than the introductory class.

Visualizing Network and Log Data for Security Event Manager

14 MIN

On Demand

Learn about the different types of dashboard widgets and how to alter them to your preference.

Is this right for me?

This training is intended for those new to Security Event Manager or who need to expand their knowledge of the product's features.

Run or Schedule a SEM Report

8 MIN

On Demand

This video will showcase how to run an on-demand report or create a scheduled report for the Security Event Manager. On-demand reports are reports you generate when you need them. Scheduled reports are reports that automatically run on their own based on a specific schedule you set up for each report.

Is this right for me?

This video is for administrators working on Security Event Manager. This will let you maximize the potential of your SEM by using the new HTML reporting tool.

Access Rights Manager

Access Rights Manager™ (ARM) Installation and Configuration

17 MIN

On Demand

This video will walk you through the download, installation, and license activation of the ARM Server software.

Access Rights Manager™ Introduction to Architecture

11 MIN

On Demand

This video discusses the architecture of Access Rights Manager.

ARM Scan and Logga Configuration

12 MIN

On Demand

This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples

Is this right for me?

This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples

Getting Started with Access Rights Manager (On Demand Video)

2 HR 41 MIN

On Demand

Getting Started with ARM recorded class.
This course serves as an introduction to SolarWinds® Access Rights Manager (ARM). We will discuss the hardware and software requirements, permissions needed, and features of each module. We will then walk through the product’s installation, configuration, and interface.

This training is intended to quickly bring you up to speed on all the new product improvements.

Presenter: Jason Dee, SolarWinds Technical Trainer

Is this right for me?

Anyone new to Access Rights Manager

Recommended learning for the SolarWinds Certified Professional exam

Configuring Active Directory Scan in Access Rights Manager

17 MIN

On Demand

Learn the ins and outs of adequately configuring an Active Directory scan in Access Rights Manager. This video will discuss the primary and multiple advanced configurations to customize it to your environment.

Is this right for me?

Refer to this video to tailor your Active Directory scan to your environment.

Migrating Your Access Rights Manager SQL Database to a New Database Instance

10 MIN

On Demand

Walkthrough all the steps in migrating an ARM database from one server or instance to another.

Is this right for me?

Access Rights Manager administrators who want to know more about ARM database management and configuration

Authenticating ARM Clients and Collectors with Init-Codes or Client Certificates

7 MIN

On Demand

Learn how to secure your collectors and rich clients using the new gRPC certificate-based authentication.

Is this right for me?

Applies to Access Rights Manager 2024.3 and later.

Database Performance Analyzer

Getting Started with Database Performance Analyzer (On Demand Video)

1 HR 42 MIN

On Demand

We introduce Database Performance Analyzer (DPA) and discuss best practices for using DPA to troubleshoot performance issues with the database environments.
We cover the installation and architecture of DPA, and demonstrate how to configure the alerts and reports available in DPA for your needs. We also explore how to best use some of the features of DPA to find the root causes of performance issues in your environment and get suggestions on how they could be resolved.

Is this right for me?

Suitable for all new users of Database Performance Analyzer.

Configuring Active Directory and Other LDAP Implementations for DPA

8 MIN

On Demand

This Quick Byte video will show you how to use Active Directory or LDAP user authentication in SolarWinds® Database Performance Analyzer (DPA).

Is this right for me?

This course is right for you if you want to integrate your Active Directory in DPA for easy user management.

Steps in Registering On-Premise Oracle Instance on DPA

4 MIN

On Demand

Complete the following tasks to register an individual Oracle database instance for monitoring with DPA.

Is this right for me?

This video is suitable to Database Administrators and users of DPA who wish to register on-premises Oracle database instances in DPA.

Tips and Tricks in Troubleshooting Connection Issues for SQL Server

4 MIN

On Demand

This video helps you troubleshoot problems encountered while setting up DPA, creating SQL Server repositories, or registering SQL Server databases for monitoring in DPA.

Is this right for me?

This video is suitable to DPA administrators who wish to have the knowledge to resolve problems encountered in setting up SQL Server instances in DPA

Using the SolarWinds® Database Performance Analyzer (DPA) REST API

40 MIN

On Demand

Use the DPA REST API to securely connect to the DPA server and issue commands. DPA API calls can retrieve information and automate management tasks, such as registering database instances, stopping and starting monitors, adding annotations, and allocating licenses.

Is this right for me?

This class is intended for advanced users who wish to automate their SolarWinds® Database Performance Analyzer tasks through REST API

Tips and Tricks in Deploying Database Performance Analyzer to the cloud

6 MIN

On Demand

Learn how to deploy SolarWinds® DPA in cloud environments effectively.

Is this right for me?

This training is intended for those with an existing SolarWinds® DPA and those interested in testing it out.

Introducing SolarWinds Database Monitoring Tools

6 HR 40 MIN

On Demand

In this course, learn about the products and features available for monitoring and troubleshooting database performance issues. The topics covered in this course include Installation Licensing and Architecture, Navigation of the Tool’s Interfaces, Generating Reports and Configuring Alerts, User and Group Overviews, and Troubleshooting Methodology.

Is this right for me?

Are you new to SolarWinds database monitoring? This course is targeted at entry-level learners who need to understand the features and processes of SolarWinds database monitoring tools to improve the stability and reliability of their solutions’ database tier.

Recommended learning for the SolarWinds Certified Professional exam

Database Performance Monitor

Getting Started with Database Performance Monitor (DPM)

1 HR 13 MIN

On Demand

Database Performance Monitor is a SaaS solution designed to provide observability into your NoSQL and open-source databases.

This video covers the following topics:

Selecting Hosts
Summary Page
Explorer
Profiler
Best Practices Page
Events Page
Change Markers
Queries Page
Samples Explorer
Charts Dashboards
Metrics Page
Notebooks
Alerts

SQL Sentry

Getting Started With SQL Sentry (On Demand)

4 HR 55 MIN

On Demand

In this video, you will be introduced to SolarWinds® SQL Sentry. You will learn how to navigate the product's features to investigate, troubleshoot and optimize your Microsoft SQL Server environment. Additional topics will also include installation, architecture, and license management.

Is this right for me?

This training is intended for those new to SQL Sentry or needing to expand their knowledge of the product's features.

Administrating SQL Sentry

2 HR 1 MIN

On Demand

This course intends to build upon the knowledge gained in the Getting Started with SQL Sentry course. Learn how to create and organize users and groups, manage, and maintain SQL Sentry components, and Hybrid and Cloud Administration.

Is this right for me?

This course is intended for those who have completed the Getting Started with SQL Sentry course or have experience using the Client Application for SQL Sentry.

SolarWinds SQL Sentry Overview

6 MIN

On Demand

This video is intended to give partners and customers an overview of the features and functionality of SolarWinds® SQL Sentry. It reviews the powerful feature set and management options for SQL Sentry.

Is this right for me?

This course is suited for learners interested in viewing the features and functionality of SQL Sentry.

Introducing SolarWinds Database Monitoring Tools

6 HR 40 MIN

On Demand

In this course, learn about the products and features available for monitoring and troubleshooting database performance issues. The topics covered in this course include Installation Licensing and Architecture, Navigation of the Tool’s Interfaces, Generating Reports and Configuring Alerts, User and Group Overviews, and Troubleshooting Methodology.

Is this right for me?

Are you new to SolarWinds database monitoring? This course is targeted at entry-level learners who need to understand the features and processes of SolarWinds database monitoring tools to improve the stability and reliability of their solutions’ database tier.

Recommended learning for the SolarWinds Certified Professional exam

Dameware Remote Everywhere

Dameware Remote Everywhere Training Playlist

9 MIN

On Demand

Dameware Remote Everywhere Training Playlist contains short videos that help you get up to speed using Dameware Remote Everywhere.

Is this right for me?

This playlist can be watched collectively or select a video topic as needed

Web Help Desk

Web Help Desk Fundamentals: Installation, Configuration and Ticketing

1 HR 15 MIN

On Demand

In this training, Caroline Musindi, Web Help Desk (WHD) Application Engineer, will show you how to install and configure WHD as well as set up ticketing through email and the WHD web application.

Is this right for me?

If you are new to WHD, this course is right for you.

ipMonitor

Welcome to SolarWinds ipMonitor

8 MIN

On Demand

Introduction to ipMonitor:

#1 Product overview
#2 System and port requirements
#3 Installation best practices

Is this right for me?

For any customers interested in learning about SolarWinds® ipMonitor.

Getting Started With SolarWinds ipMonitor

12 MIN

On Demand

Watch this section to understand the basics of ipMonitor:

#4 Network discovery and optimizing your dashboard
#5 Managing accounts and credentials
#6 Adding, configuring, and optimizing monitors

Is this right for me?

For any customers interested in learning about SolarWinds® ipMonitor®.

Optimizing Your SolarWinds ipMonitor

14 MIN

On Demand

Watch this section to learn how you can optimize your ipMonitor installation to take full advantage of its features:

#7 Groups and dependencies
#8 Customizing tags, properties, and smart groups
#9 Creating and managing alerts
#10 Managing and scheduling reports
#11 Creating and using ipMonitor maps

Is this right for me?

For any customers interested in learning about SolarWinds® ipMonitor®.

SolarWinds ipMonitor Extended Tools and Settings

8 MIN

On Demand

Watch this section to learn more about ipMonitor settings and its extended tools:

#12 Managing your ipMonitor settings
#13 Capturing a specific substring using Regex Wizard
#14 Using the SNMP tree and SNMP Wizard function
#15 Best practices for account management

Is this right for me?

For customers interested in learning more about advanced options of SolarWinds® ipMonitor®.

AppOptics

Docker Plug-in Installation

4 MIN

On Demand

Docker Integration

Learning materials:

Is this right for me?

Docker Integration

AppOptics On-boarding Training Playlist

34 MIN

On Demand

Simple How-to videos to get you up and running with AppOptics.

Topics covered:

Pinpoint the root cause of performance issues
EosY Performance Monitoring
150+ Plugins and Integrations
Monitor Latency in Correlation with Deployment Events
Saas based monitoring of your services and custom applications
Code-Level Diagnostics
Cloud Infrastructure Monitoring for Root Cause Analysis
Distributed Tracing to debug Microservice Performance
Monitor Latency in Correlation with Deployment Events
Monitor Performance in Correlation with Shared Code
Pinpoint performance to resolve “Stop the World” or STW Garba

Is this right for me?

For users who are new to AppOptics

Linux Java Agent Installation

7 MIN

On Demand

Linux Java Agent Installation

Is this right for me?

Linux Java Agent Installation

AppOptics Creating Alerts

8 MIN

On Demand

This video demonstrates how to create alerts.

Investigating Service Error Rates and Response Time Issues

3 MIN

On Demand

Investigating Service Error Rates and Response Time Issues