calendar: live classes
Check out our calendar for the full list of live classes and dates.
solarwinds customer success center
The Customer Success Center provides resources to help our customers be as successful as possible. We’ve made it easier to find solutions to product-specific fixes, find install guides, release notes and updates, plan upgrades, and more!
Learn at your own pace with on demand videos, or learn with an instructor in Live sessions.
If you have any questions or feedback please contact us at virtualclassrooms@solarwinds.com
Take SolarWinds Academy classes to help you prep for your SolarWinds Certified Professional exams.
SolarWinds Observability
2 Products
New Content
Network Management
8 Products
New Content
Systems Management
9 Products
New Content
IT Security
6 Products
New Content
Database Management
7 Products
New Content
IT Service Management
8 Products
New Content
Application Management
5 Products
New Content
SolarWinds Observability Self-Hosted
New Content
SolarWinds© Observability Self-Hosted 2025.2 Release Training
New
29 MIN
On Demand
This video covers the features released in SolarWinds Observability Self-Hosted and the SolarWinds Platform (self-hosted) version 2025.2. The video contains an introduction to this release's features, live demo walkthroughs for improvements in High Availability (HA) and the My Deployment space, new features for Intelligent Maps, and how to schedule recurring maintenance cycles. There is also a brief introduction to other features in this release
Is this right for me?
This video is intended for customers looking to learn more about the features released in version 2025.2
available videos
SolarWinds© Observability Self-Hosted 2025.2 Release Training
On Demand
What Is SolarWinds Hybrid Cloud Observability?
3 MIN
On Demand
This video discusses what SolarWinds® Hybrid Cloud Observability is, why SolarWinds developed it, and how it’s different than Orion® Platform products.
Is this right for me?
This training is intended for anyone who wants to know what Hybrid Cloud Observability is and/or how it’s different than Orion Platform products.
available videos
What Is SolarWinds Hybrid Cloud Observability?
On Demand
Installing SolarWinds Hybrid Cloud Observability
11 MIN
On Demand
This video discusses the installation and system requirements for SolarWinds® Hybrid Cloud Observability. The video also walks through a live demonstration of the installation and configuration wizard process for Hybrid Cloud Observability.
Is this right for me?
This training is intended for any customer who wishes to know more about changes in system requirements and to see and understand the new installation process for Hybrid Cloud Observability.
available videos
Installing SolarWinds Hybrid Cloud Observability
On Demand
SolarWinds Hybrid Cloud Observability Licensing Tiers and Features
2 MIN
On Demand
This video discusses the different licensing tiers for SolarWinds® Hybrid Cloud Observability and the features included in each tier.
Is this right for me?
This training is intended for any customer who wishes to learn more about the licensing and features included in Hybrid Cloud Observability.
available videos
SolarWinds Hybrid Cloud Observability Licensing Tiers and Features
On Demand
部署SolarWinds® Hybrid Cloud Observability(点播视频)
1 HR 12 MIN
On Demand
本课程的目的是向新用户介绍 SolarWinds® Hybrid Cloud Observability 平台的基本功能,向用户介绍安装选项,并指导初次使用的用户在一切正常运行后需要做些什么。
Is this right for me?
本课程适合所有刚接触 SolarWinds Observability 平台和可用于所有级别的 Observability 监控功能的用户。
available videos
下一步 (Chapter 1)
On Demand
安装建议 (Chapter 2)
On Demand
安装演示 (Chapter 3)
On Demand
报告概览 (Chapter 4)
On Demand
简介和架构 (Chapter 5)
On Demand
网络发现 (Chapter 6)
On Demand
警报概览 (Chapter 7)
On Demand
设置概览 ((Chapter 8)
On Demand
Web 控制台概览 (Chapter 9)
On Demand
Using Anomaly Based Alerts in SolarWinds Hybrid Cloud Observability
10 MIN
On Demand
In this video, learn about the new Anomaly-Based alerting tool in Hybrid Cloud Observability. The training will cover what this feature is, how it works and a demo walkthrough.
Is this right for me?
This course is suitable for all new and existing SolarWinds Hybrid Cloud Observability customers, looking to learn more about the anomaly-based alerts feature and how to use it
available videos
Enabling Platform Connect in Hybrid Cloud Observability
On Demand
Upgrading Network Performance Monitor (NPM) and Server and Application Monitor (SAM) to Hybrid Cloud Observability
12 MIN
On Demand
This video discusses and demonstrates upgrading an Orion Platform installation running NPM and SAM, to Hybrid Cloud Observability – advanced license. The video discusses system requirements, installation methods and walks through a full demonstration of the upgrade
Is this right for me?
This video is suitable for anyone who wishes to understand more and see an upgrade from a module based install to Hybrid Cloud Observability
available videos
Upgrading NPM and SAM to Hybrid Cloud Observability
On Demand
Scaling the SolarWinds® Self-Hosted Platform Hybrid Cloud Observability (On Demand)
1 HR 15 MIN
On Demand
This course focuses on the best practices for expanding your SolarWinds® Self-Hosted Platform Hybrid Cloud Observability. We will discuss polling methods, intervals, and how polling thresholds impact your ability to scale the environment properly. We will also examine the scaling options and the Enterprise Scaling tier.
Is this right for me?
This training is intended for those who have an existing SolarWinds® Self-Hosted Platform Hybrid Cloud Observability customers and those who are running SolarWinds® Platform version 2022.3 or later, looking to expand their monitoring, or experiencing performance issues related to increasing their environment to monitor more entities.
available videos
Scaling the SolarWinds® Self-Hosted Platform Hybrid Cloud Observability
On Demand
SolarWinds© Hybrid Cloud Observability 2024.2 Release Training
17 MIN
On Demand
This video covers the features released in Hybrid Cloud Observability version 2024.2. The video contains an introduction to this release's features, live demo walkthroughs for importing Network Atlas maps into intelligent maps, and how to build wireless heat maps in intelligent maps.
Is this right for me?
This video is intended for customers looking to learn more about the features released in version 2024.2
available videos
SolarWinds Hybrid Cloud Observability | 2024.2 Release Training
On Demand
SolarWinds Observability Self-Hosted | 2025.1 GA Release Features Demo
45 MIN
On Demand
This webcast shows off the latest features included in the 2025.1 GA Release of SolarWinds Observability Self-Hosted. Product experts Erik Eff and Chad Every discuss the importance of total cost of ownership and customer feedback in driving product development, highlighting key areas such as hybrid IT visibility and AI-driven solutions. The demo section showcases improvements in cloud monitoring, device support, and user experience, including a new NOC dashboard with dark theme. The team reveals that future product developments will focus on enhanced API capabilities, improved scalability, and continued expansion of support for cloud monitoring. The session concludes with a Q&A, encouraging audience participation and emphasizing the value that SolarWinds places on customer feedback.
Is this right for me?
This webinar is suitable for anyone who wishes to learn more about the new features in SolarWinds Observability Self-Hosted and legacy module installations.
available videos
SolarWinds Observability Self-Hosted | 2025.1 GA Release Features Demo
On Demand
Quick Byte
New Content
Setting up Satisfaction Survey in SolarWinds Service Desk
New
7 MIN
On Demand
This training module offers an overview of the Satisfaction Survey functionality within SolarWinds® Service Desk. It demonstrates the creation, proper configuration, and deployment of various satisfaction survey types to facilitate the collection of meaningful user feedback and support the enhancement of overall service quality.
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators
available videos
Setting up Satisfaction Survey in SolarWinds Service Desk
On Demand
Setting up Roles and Permissions in SolarWinds Service Desk
New
13 MIN
On Demand
This training video provides a detailed and structured overview of role-based access within SolarWinds® Service Desk. It is designed to equip administrators and service desk managers with the knowledge and skills necessary to create, manage, and assign roles and permissions in alignment with organizational policies and operational requirements.
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators
available videos
Setting up Roles and Permissions in SolarWinds Service Desk
On Demand
Integration Using Orion Alert with SolarWinds Service Desk
New
6 MIN
On Demand
This training video provides a detailed guide on integrating Orion® module alerts with SolarWinds® Service Desk. It focuses on the setup process and the automation of incident creation based on network events
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators.
• Network and system administrators
• Infrastructure engineers
available videos
Integration Using Orion Alert with SolarWinds Service Desk
On Demand
Integrating Dameware Remote Everywhere with SolarWinds Service Desk
New
5 MIN
On Demand
This training module provides an in-depth guide on integrating Dameware Remote Everywhere (DRE™) with SolarWinds® Service Desk. This empowers IT support teams to resolve incidents more efficiently with seamless remote access. The video covers the process of configuring DRE integration, enabling service desk teams to initiate remote support sessions directly from within SolarWinds Service Desk tickets.
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators
available videos
Integrating Dameware Remote Everywhere with SolarWinds Service Desk
On Demand
Self-Hosted Platform Troubleshooting Database Maintenance
New
9 MIN
On Demand
In this video, learn the essential database maintenance tasks to keep your platform running smoothly. We'll cover how to identify common database issues, perform crucial cleanup and optimization routines, and implement a basic backup strategy to prevent data loss..
Is this right for me?
• This video is perfect for anyone running their own self-hosted services who wants to ensure stability and peak performance.
available videos
Self-Hosted Platform Troubleshooting Database Maintenance
On Demand
Registering On-Premises Microsoft SQL Server Databases in DPA
4 MIN
On Demand
This Quick Byte video will show you how to register an individual SQL Server database instance for monitoring with SolarWinds® Database Performance Analyzer (DPA).
Is this right for me?
This course is right for you if you want to know how you can start adding Microsoft SQL Server to your monitoring.
available videos
Registering On-Premises Microsoft SQL Server Databases in DPA
On Demand
Understanding the Remote Collector
8 MIN
On Demand
This Quick Byte video provides a basic understanding of what an Orion® remote collector (ORC) is. It includes a comparison with the additional polling engine (APE), a walk-through of the requirements for deploying a remote collector, and a demo of its deployment and removal.
Is this right for me?
This video is suitable for anyone looking to understand SolarWinds® scalability options.
available videos
Understanding the Orion Remote Collector
On Demand
Creating an Asset Inventory Report in SAM
7 MIN
On Demand
This video will walk you through how to create an asset inventory report in SolarWinds® Server & Application Monitor (SAM). This information can also benefit those interested in tracking asset depreciation, gathering information for insurance purposes, or managing and maintaining their infrastructure.
Is this right for me?
This video is suitable for new and existing SAM users, especially those who keep an eye of their server inventory.
available videos
Creating an Asset Inventory Report in SAM
On Demand
Configuring Active Directory and Other LDAP Implementations for DPA
8 MIN
On Demand
This Quick Byte video will show you how to use Active Directory or LDAP user authentication in SolarWinds® Database Performance Analyzer (DPA).
Is this right for me?
This course is right for you if you want to integrate your Active Directory in DPA for easy user management.
available videos
Configuring Active Directory and Other LDAP Implementations for DPA
On Demand
Troubleshooting NCM Jobs
4 MIN
On Demand
Learn basic checks and troubleshooting when running SolarWinds® Network Configuration Manager (NCM) jobs.
• Recognize common issues and errors in NCM jobs.
• Perform initial diagnosis and basic troubleshooting with
Is this right for me?
For any customers interested in learning about basic troubleshooting in NCM
available videos
Troubleshooting Jobs in NCM
On Demand
Optimizing the Self-Hosted Platform by Adjusting Polling Frequency
5 MIN
On Demand
This video introduces you to polling in the Orion® Platform.
• Understanding the polling types, frequencies
• Recognizing their impact on the polling engine and performance.
Is this right for me?
This video is right for any customers considering changing polling intervals for monitored nodes or scaling out their Orion Platform deployment to monitor more entities.
available videos
Optimizing the Orion Platform by Adjusting Polling Frequency
On Demand
Understanding What “Flows Never Received” Means in NetFlow Traffic Analyzer (NTA)
5 MIN
On Demand
This video discusses what the NTA error message “Flows Never Received” means.
• Reviews the basics of device configuration for NTA
• Discusses common causes of the error message
• Demonstrates how to use WireShark to troubleshoot and verify flow field configurations
Is this right for me?
For customers looking for information on NTA device configurations or troubleshooting tips for NTA “Flows Never Received” errors they may see in their environment.
available videos
Understanding What “Flows Never Received” Means in NetFlow Traffic Analyzer (NTA)
On Demand
How to Create Custom SQL Reports in the Self-Hosted Platform
5 MIN
On Demand
Creating custom SQL reports using the web console’s report builder.
Is this right for me?
Flexible report creation using Structured Query Language (SQL) via the report builder on the web console. If the out-of-the-box reports don’t meet your reporting needs, you can use this tool to create
available videos
How to Create Custom SQL Reports in the Orion Platform
On Demand
Steps in Registering On-Premise Oracle Instance on DPA
4 MIN
On Demand
Complete the following tasks to register an individual Oracle database instance for monitoring with DPA.
Is this right for me?
This video is suitable to Database Administrators and users of DPA who wish to register on-premises Oracle database instances in DPA.
available videos
Steps in Registering On-Premise Oracle Instance on DPA
On Demand
Tips and Tricks in Troubleshooting Connection Issues for SQL Server
4 MIN
On Demand
This video helps you troubleshoot problems encountered while setting up DPA, creating SQL Server repositories, or registering SQL Server databases for monitoring in DPA.
Is this right for me?
This video is suitable to DPA administrators who wish to have the knowledge to resolve problems encountered in setting up SQL Server instances in DPA
available videos
Tips and Tricks in Trouble Shooting Connection Issues for SQL Server
On Demand
Creating SAM Alerts for API Pollers Effectively – Part 1
9 MIN
On Demand
In part one of the video, we’ll talk about what you need to create an effective API poller.
Is this right for me?
You can review the requirements for an API poller to collect data from modern application stacks and display it in SAM dashboards.
available videos
Creating SAM Alerts for API Pollers Effectively – Part 1
On Demand
Creating SAM Alerts for API Pollers Effectively – Part 2
8 MIN
On Demand
In part two of the video, we continue to discuss the requirements for an effective API poller, how to configure monitored values, and a sample of an alert integration with an API poller.
Is this right for me?
You can use the Alerts for API Poller feature to detect application issues by using thresholds configured on an API poller.
available videos
Creating SAM Alerts for API Pollers Effectively – Part 2
On Demand
Monitoring DMZ servers using Network Performance Monitor (NPM)
3 MIN
On Demand
Essentials to monitor DMZ servers using NPM
•Determine polling methods that can be used for monitoring servers in DMZ
•Recognize essential requirements to monitor DMZ servers
Is this right for me?
For customers interested in learning about monitoring DMZ servers using Network Performance Monitor.
available videos
Monitoring DMZ servers using Network Performance Monitor (NPM)
On Demand
SolarWinds Hybrid Cloud Observability Licensing Tiers and Features
2 MIN
On Demand
This video discusses the different licensing tiers for SolarWinds® Hybrid Cloud Observability and the features included in each tier.
Is this right for me?
This training is intended for any customer who wishes to learn more about the licensing and features included in Hybrid Cloud Observability.
available videos
SolarWinds Hybrid Cloud Observability Licensing Tiers and Features
On Demand
What Is SolarWinds Hybrid Cloud Observability?
3 MIN
On Demand
This video discusses what SolarWinds® Hybrid Cloud Observability is, why SolarWinds developed it, and how it’s different than Orion® Platform products.
Is this right for me?
This training is intended for anyone who wants to know what Hybrid Cloud Observability is and/or how it’s different than Orion Platform products.
available videos
What Is SolarWinds Hybrid Cloud Observability?
On Demand
Installing SolarWinds Hybrid Cloud Observability
11 MIN
On Demand
This video discusses the installation and system requirements for SolarWinds® Hybrid Cloud Observability. The video also walks through a live demonstration of the installation and configuration wizard process for Hybrid Cloud Observability.
Is this right for me?
This training is intended for any customer who wishes to know more about changes in system requirements and to see and understand the new installation process for Hybrid Cloud Observability.
available videos
Installing SolarWinds Hybrid Cloud Observability
On Demand
Monitoring BIND DNS Server on Linux Using SolarWinds® Server & Application Monitor (SAM)
7 MIN
On Demand
This video will show you how to monitor a DNS Server running on Linux using BIND. This monitor assesses the performance of a BIND service on Linux machines. It uses Perl scripts for monitoring the performance of queries.
Is this right for me?
This video is intended for users who want to monitor their BIND DNS Servers on Linux using SolarWinds® Server & Application Monitor
available videos
Monitoring BIND DNS Server on Linux Using SolarWinds® Server & Application Monitor (SAM)
On Demand
ITSM Integration
8 MIN
On Demand
Learn how SolarWinds® Service Desk allows you to integrate with different platforms. This short explainer video will discuss the integration of SWSD with the Orion® Platform.
Is this right for me?
This training is intended for those who have existing SolarWinds Orion Platform deployment and would like to learn Service Desk integration.
available videos
ITSM Integration
On Demand
Troubleshooting Database Connections With the UDL File
3 MIN
On Demand
This video introduces the Universal Data Link (UDL) file and how to use it to troubleshoot connection problems between your SolarWinds server and its databases.
Is this right for me?
This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds® Platform deployment.
available videos
Troubleshooting Database Connections With the UDL File
On Demand
SolarWinds Platform Custom Properties Best Practices in Creating Dynamic Groups
3 MIN
On Demand
Learn about the SolarWinds® Platform custom properties best practices where we show functionalities you might not be aware of. This class teaches how to create custom properties to enhance how you automatically create dynamic groups.
Is this right for me?
This training is intended for those with existing Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom properties for efficient management of their devices.
available videos
SolarWinds Platform Custom Properties Best Practices in Creating Dynamic Groups
On Demand
SolarWinds Platform Custom Properties Best Practices to Assign SAM Templates to Nodes
2 MIN
On Demand
Learn about the SolarWinds® Platform custom properties best practices where we show how to assign SAM Templates to nodes. This class teaches how to create custom properties to enhance how you automatically assign SAM templates to your onboarded devices.
Is this right for me?
This training is intended for those with existing Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom properties for efficient management of their devices.
available videos
SolarWinds Platform Custom Properties Best Practices to Assign SAM Templates to Node
On Demand
SolarWinds Platform Custom Properties Best Practices to Filter Data on Widgets
7 MIN
On Demand
Learn about the SolarWinds® Platform custom properties best practices where we show functionalities you might not be aware of. This class teaches how to create custom properties to enhance how you filter data in the widgets on your dashboard.
Is this right for me?
This training is intended for those with existing Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom properties for efficient management of their devices.
available videos
Custom Properties Best Practices to Filter Data on Widgets
On Demand
Configuring Active Directory Scan in Access Rights Manager
17 MIN
On Demand
Learn the ins and outs of adequately configuring an Active Directory scan in Access Rights Manager. This video will discuss the primary and multiple advanced configurations to customize it to your environment.
Is this right for me?
Refer to this video to tailor your Active Directory scan to your environment.
available videos
Configuring Active Directory Scan in Access Rights Manager
On Demand
Using Anomaly Based Alerts in SolarWinds Hybrid Cloud Observability
10 MIN
On Demand
In this video, learn about the new Anomaly-Based alerting tool in Hybrid Cloud Observability. The training will cover what this feature is, how it works and a demo walkthrough.
Is this right for me?
This course is suitable for all new and existing SolarWinds Hybrid Cloud Observability customers, looking to learn more about the anomaly-based alerts feature and how to use it
available videos
Enabling Platform Connect in Hybrid Cloud Observability
On Demand
Optimizing Flows with Flow Management Features
14 MIN
On Demand
This video walks through the key Flow management features in Hybrid Cloud Observability and NetFlow Traffic Analyzer, designed to increase the visibility and organization of your Flows in views, alerts, and reports.
Is this right for me?
This video is suitable for customers monitoring and processing flows in Hybrid Cloud Observability and NetFlow Traffic Analyzer
available videos
Optimizing Flows with Flow Management Features
On Demand
Tips and Tricks in Deploying Database Performance Analyzer to the cloud
6 MIN
On Demand
Learn how to deploy SolarWinds® DPA in cloud environments effectively.
Is this right for me?
This training is intended for those with an existing SolarWinds® DPA and those interested in testing it out.
available videos
Tips and Tricks in Deploying Database Performance Analyzer to the cloud
On Demand
Understand what ITSM is and the relevance of SolarWinds® Service Desk
11 MIN
On Demand
Learn SolarWinds® Service Desk and its features. This video will discuss the ITSM components included in SWSD—a high-level introduction to the product.
Is this right for me?
This training is intended for those with an existing SolarWinds® Service Desk and those interested in testing it out.
available videos
Understand what ITSM is and the relevance of SolarWinds® Service Desk
On Demand
Using the Real User Monitoring feature in SolarWinds Observability
9 MIN
On Demand
In this training, learn about the Real User Monitoring (RUM) feature for website monitoring in SolarWinds Observability. The training will cover the feature and its work and a demo walkthrough.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Observability and website monitoring.
available videos
Using the Real User Monitoring feature in SolarWinds Observability
On Demand
Using the Alert Stack Feature in Hybrid Cloud Observability and SolarWinds Module Installations
11 MIN
On Demand
In this training, learn about the Alert Stack feature released in version 2023.1 and available to Hybrid Cloud Observability and SolarWinds module-based customers. The training will cover what the feature is, how it works, and a demo walkthrough.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about the Alert Stack feature and how it works.
available videos
Using the Alert Stack Feature in Hybrid Cloud Observability and SolarWinds Module Installations
On Demand
Visualizing Network and Log Data for Security Event Manager
14 MIN
On Demand
Learn about the different types of dashboard widgets and how to alter them to your preference.
Is this right for me?
This training is intended for those new to Security Event Manager or who need to expand their knowledge of the product's features.
available videos
Visualizing Network and Log Data for Security Event Manager
On Demand
Migrating Your Access Rights Manager SQL Database to a New Database Instance
10 MIN
On Demand
Walkthrough all the steps in migrating an ARM database from one server or instance to another.
Is this right for me?
Access Rights Manager administrators who want to know more about ARM database management and configuration
available videos
Migrating Your Access Rights Manager SQL Database to a New Database Instance
On Demand
The SolarWinds Platform
8 MIN
On Demand
This video discusses the SolarWinds Platform, its different components, and how they work together to monitor our customers’ diverse environments.
Is this right for me?
This video is suitable for anyone who wishes to understand what the SolarWinds Platform and its components are and what the difference is between the Orion Platform, the SolarWinds Self-Hosted Platform, Hybrid Cloud Observability, and SolarWinds Observability.
available videos
The SolarWinds Platform
On Demand
The SolarWinds Service Desk – MS Teams Integration
8 MIN
On Demand
In this training, learn about SolarWinds Service Desk. The training will cover how SolarWinds Service Desk can be integrated into Microsoft Teams application.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk integration to MS Teams.
available videos
The SolarWinds Service Desk – MS Teams Integration
On Demand
The SolarWinds Service Desk – Process Automation Features
6 MIN
On Demand
In this training, learn about SolarWinds Service Desk. The training will cover what SolarWinds Service Desk’s Process Automation Features are and how users and organizations can benefit from them.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Process Automation Features
available videos
The SolarWinds Service Desk – Process Automation Features
On Demand
The SolarWinds Service Desk – Employee Engagement Features
13 MIN
On Demand
In this training, learn about SolarWinds Service Desk. The training will cover SolarWinds Service Desk’s Employee Engagement Features and how users and organizations can benefit from them.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Employee Engagement Features.
available videos
The SolarWinds Service Desk – Employee Engagement Features
On Demand
Upgrading Network Performance Monitor (NPM) and Server and Application Monitor (SAM) to Hybrid Cloud Observability
12 MIN
On Demand
This video discusses and demonstrates upgrading an Orion Platform installation running NPM and SAM, to Hybrid Cloud Observability – advanced license. The video discusses system requirements, installation methods and walks through a full demonstration of the upgrade
Is this right for me?
This video is suitable for anyone who wishes to understand more and see an upgrade from a module based install to Hybrid Cloud Observability
available videos
Upgrading NPM and SAM to Hybrid Cloud Observability
On Demand
Troubleshooting Permissions With the Orion Permissions Checker
2 MIN
On Demand
This video introduces the Orion® Permissions Checker tool and demonstrates how to use it to identify and potentially resolve permissions and access issues on the SolarWinds® Platform server.
Is this right for me?
This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds Platform deployment.
available videos
Troubleshooting Permissions With the Orion Permissions Checker
On Demand
SolarWinds Service Desk Task Management
4 MIN
On Demand
This Quick Byte is about SolarWinds Service Desk task management. The course will cover creating, assigning, tracking, and managing tasks.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.
available videos
SolarWinds Service Desk Task Management
On Demand
Using CSV Import (Incident, User, and Asset) in SolarWinds Service Desk
3 MIN
On Demand
This Quick Byte is about importing Incident, User, and Asset in the SolarWinds Service Desk. The course will cover where to get the correct CSV template, import custom fields, and map the fields correctly from CSV to Service Desks.
Is this right for me?
This course suits Quick Byte, all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.
available videos
Using CSV Import (Incident, User, and Asset) in SolarWinds Service Desk
On Demand
Solarwinds Service Desk Mobile Application
8 MIN
On Demand
This Quick Byte video concentrates on using the SolarWinds Service Desk Mobile application, the benefits, and using a computer-based service desk right to your mobile device.
Is this right for me?
This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.
available videos
Solarwinds Service Desk Mobile application
On Demand
How to use User Impersonation in SolarWinds Service Desk?
7 MIN
On Demand
This Quick Byte is about how to use User Impersonation in SolarWinds Service Desk. This video covers the requirements, things to consider, and how to start a user impersonation at the Service Desk.
Is this right for me?
This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.
available videos
How to Use User Impersonation in SWSD
On Demand
Run or Schedule a SEM Report
8 MIN
On Demand
This video will showcase how to run an on-demand report or create a scheduled report for the Security Event Manager. On-demand reports are reports you generate when you need them. Scheduled reports are reports that automatically run on their own based on a specific schedule you set up for each report.
Is this right for me?
This video is for administrators working on Security Event Manager. This will let you maximize the potential of your SEM by using the new HTML reporting tool.
available videos
How to Run or Schedule a SEM Report
On Demand
How to Get Started With Service Level Management in SolarWinds® Service Desk
7 MIN
On Demand
This course aims to help administrators start with SolarWinds® Service Desk setup and to learn how to customize Service Level Management.
Is this right for me?
This content is recommended for the following:
● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
available videos
How to Get Started With Service Level Management in SolarWinds® Service Desk
On Demand
SolarWinds® Service Desk Virtual Agent
7 MIN
On Demand
This Quick Byte is about how to use Virtual Agent in SolarWinds® Service Desk. This video covers the requirements, things to consider, and how to enable the Virtual Agent at the Service Desk.
Is this right for me?
This course is suitable for new and existing customers looking to learn more about the features and functions of the SolarWinds® Service Desk application.
available videos
SolarWinds® Service Desk Virtual Agent
On Demand
SolarWinds® Service Desk Designer Portal Essentials for Single Tenant
4 MIN
On Demand
This course aims to help administrators start with SolarWinds® Service desk setup. Focuses more on how to set up and customize the SolarWinds® Service Desk User Portal.
Is this right for me?
This content is recommended for the following:
● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
available videos
SolarWinds® Service Desk Designer Portal Essentials for Single Tenant
On Demand
Universal Device Poller SNMP GET Types
6 MIN
On Demand
In this training, learn about the SolarWinds® Platform UnDP - SNMP GET Types and the difference between GET, GET NEXT, and GET TABLE.
Is this right for me?
This course is tailored for all new and existing SolarWinds customers eager to learn more about the different UnDP GET Types and know the proper SNMP GET Type to select as we create a New Universal Device Poller.
available videos
Universal Device Poller SNMP GET Types
On Demand
Universal Device Poller MIB Value Types
7 MIN
On Demand
In this training, learn about the UnDP Advanced Options - MIB Value Types.
Is this right for me?
This course is tailored for all new and existing SolarWinds customers eager to learn more about customizing the MIB values and tables, addressing your specific needs as you create a new Universal Device Poller.
available videos
Universal Device Poller MIB Value Types
On Demand
Define Your Universal Device Poller
9 MIN
On Demand
In this training, you will learn about the basic functionality of UnDP's “Define Your Universal Device Poller” window to better understand UnDP's usability.
Is this right for me?
This course is tailored for all new and existing SolarWinds customers eager to learn more about the Universal Device Poller’s basic features and functions to create custom pollers effectively.
available videos
Define Your Universal Device Poller
On Demand
Custom Forms, Fields and Dynamic Form Rules
13 MIN
On Demand
This Quick byte is about how to create Custom Forms and Fields and how can we show them in different module in SolarWinds Service Desk by using the Dynamic Form Rules. The course will help
SWSD empower administrators to tailor the appearance and functionality of forms, notifications, and other elements used by agents, technicians, and end users, ensuring a personalized user experience across the board.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.
available videos
Custom Forms, Fields and Dynamic Form Rules
On Demand
How to Use Runbooks Within the SolarWinds Service Desk Application
7 MIN
On Demand
This short course explains how to use runbooks within SolarWinds® Service Desk. This video covers the requirements, the best-case scenarios, and what to consider when using runbooks.
Is this right for me?
This course is suitable for new and existing customers who want to learn more about the features and functions of the SolarWinds Service Desk application.
available videos
How to Use Runbooks Within the SolarWinds Service Desk Application
On Demand
Monitoring with Quality of Experience (QoE)
10 MIN
On Demand
Learn how QoE monitoring feature in Network Performance Monitor. Once deployed, the QoE dashboard will provide insights into whether a performance problem is related to network or application issue
Is this right for me?
This training is intended for those who want to maximize the use of NPM feature called Quality of Experience.
available videos
Monitoring with Quality of Experience (QoE)
On Demand
Custom HTML Widget
4 MIN
On Demand
This Quick Byte video provides a basic understanding of a custom HTML widget. It includes a widget demo that allows access to an external website within a web console.
Is this right for me?
This video is intended for any customer who wishes to add the following within the web console:
• A shortcut to other parts of the web console
• Quick access to external websites or links
• Data collected from the external APIs via the API Poller feature
available videos
Custom HTML Widget
On Demand
Custom Properties as Account Limitations
8 MIN
On Demand
This video provides an overview of custom properties, account limitations, and how to use and configure custom properties as account limitations.
Is this right for me?
This training is intended for any customer who wishes to know more about configuring custom properties as account limitations. The training defines the part of a monitored network that users can access based on custom properties and create custom limitations.
available videos
Custom Properties as Account Limitations
On Demand
Starting a Service With SolarWinds Observability Self-Hosted
16 MIN
On Demand
In this video, we learn how services on a Windows or Linux server can be started/restarted through the trigger action of a SolarWinds® Platform (Self-Hosted) alert.
Is this right for me?
This video is suitable for anyone looking to understand how to use the “Run an External Program” alert trigger action in SolarWinds Observability Self-Hosted.
available videos
Starting a Service With SolarWinds Observability Self-Hosted
On Demand
Working With API Pollers in SolarWinds Observability Self-Hosted
19 MIN
On Demand
This video explores using PowerShell scripts within SolarWinds® Observability Self-Hosted, whether as a component monitor or as an alert trigger action.
Is this right for me?
This video is suitable for anyone looking to understand how to deploy a PowerShell script, whether as part of infrastructure monitoring or with the “Run an External Program” alert trigger action.
available videos
Working With API Pollers in SolarWinds Observability Self-Hosted
On Demand
Setting Up User Provisioning in Enterprise Service Management
6 MIN
On Demand
This Quick Byte video is about how to set up user provisioning in Enterprise Service Management (ESM). The course covers the step-by-step process of provisioning users on both Azure and ESM applications.
Is this right for me?
This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers
available videos
Setting Up User Provisioning in Enterprise Service Management
On Demand
Understanding the Difference Between an Incident and a Service Request
5 MIN
On Demand
This brief video clarifies the distinction and correct application of incidents and service requests at the Service Desk. It also includes best-case scenarios and examples.
Is this right for me?
This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up Enterprise Service Management
• IT leaders
• Help desk managers
available videos
Understanding the Difference Between an Incident and a Service Request
On Demand
Setting Up Single Sign-On in Enterprise Service Management
3 MIN
On Demand
This Quick Byte video is about how to set up single sign-on (SSO) once migrated to Enterprise Service Management (ESM) from the Service Desk. The course covers the step-by-step process of configuring SSO both
Is this right for me?
This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers
available videos
Setting Up Single Sign-On in Enterprise Service Management
On Demand
Monitoring the SolarWinds Observability Self-Hosted Database With Database Performance Analyzer
9 MIN
On Demand
This video details the process and purpose of integrating the Database Performance Analyzer (DPA) with the SolarWinds® Observability Self-Hosted database. It also covers using the free DPA license designated to the platform database instance for maintaining and monitoring the platform database.
Is this right for me?
This video is ideal for individuals responsible for maintaining and monitoring SolarWinds Observability Self-Hosted databases.
You’ll benefit most from this video if you:
• Are responsible for maintaining and monitoring databases
• Work with SolarWinds Observability Self-Hosted and want to optimize your platform database
available videos
Monitoring the SolarWinds Observability Self-Hosted Database With Database Performance Analyzer
On Demand
ARM Scan and Logga Configuration
12 MIN
On Demand
This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples
Is this right for me?
This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples
available videos
ARM Scan and Logga Configuration
On Demand
Creating a Basic Report on Interface Usage or Bandwidth Utilization in NPM
5 MIN
On Demand
This video shows how to create a basic report on interface usage or bandwidth utilization in SolarWinds® Network Performance Monitor (NPM)
Is this right for me?
This video is suitable for users wanting to learn how to create a basic report.
available videos
Creating a Basic Report on Interface Usage or Bandwidth Utilization in NPM
On Demand
Generic UMID
2 MIN
On Demand
This training is designed to help IT professionals and system administrators understand and work with SolarWinds Generic UMID (Unique Machine Identifier). Participants will learn how to generate, manage, and utilize UMIDs for SolarWinds products, ensuring accurate tracking, licensing, and configuration of devices across their network.
Is this right for me?
This training is perfect for IT professionals, system administrators, and network managers who need to manage SolarWinds deployments, track devices, and ensure proper licensing using the Generic UMID (Unique Machine Identifier). If you are responsible for configuring and troubleshooting SolarWinds products in your organization, this course will provide you with the essential knowledge and skills to effectively use and manage UMIDs for a streamlined deployment and system management process.
available videos
Generic UMID
On Demand
Identifying Bandwidth Consumers with Top Talkers
6 MIN
On Demand
Learn how to leverage SolarWinds® NetFlow Traffic Analyzer top talker alerts. Once deployed, utilize NetFlow Traffic Analyzer resources such as Top X Endpoint and Top X Conversation to identify if there is a need to tweak capacity planning, block, or limit certain users on your network.
Is this right for me?
This training is for customers who want to leverage NetFlow monitoring and troubleshooting by using Top Talkers resources.
available videos
Identifying Bandwidth Consumers with Top Talkers
On Demand
Web Help Desk Migration to SolarWinds Service Desk
11 MIN
On Demand
This Quick Byte helps users transition from the Web Help Desk to the SolarWinds® Service Desk. It walks you through the straightforward process of using the Migration Utility tool to move from the Web Help Desk to the SolarWinds Service Desk.
Is this right for me?
This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing service desk migration projects
• Web Help Desk users looking to transition to SolarWinds Service Desk
available videos
Web Help Desk Migration to SolarWinds Service Desk
On Demand
Authenticating ARM Clients and Collectors with Init-Codes or Client Certificates
7 MIN
On Demand
Learn how to secure your collectors and rich clients using the new gRPC certificate-based authentication.
Is this right for me?
Applies to Access Rights Manager 2024.3 and later.
available videos
Authenticating ARM Clients and Collectors with Init-Codes or Client Certificates
On Demand
Self-Hosted Platform
New Content
Self-Hosted Platform Troubleshooting Database Maintenance
New
9 MIN
On Demand
In this video, learn the essential database maintenance tasks to keep your platform running smoothly. We'll cover how to identify common database issues, perform crucial cleanup and optimization routines, and implement a basic backup strategy to prevent data loss..
Is this right for me?
• This video is perfect for anyone running their own self-hosted services who wants to ensure stability and peak performance.
available videos
Self-Hosted Platform Troubleshooting Database Maintenance
On Demand
You've Read the Manual. Now What? Live SolarWinds Academy Training – SolarWinds Lab #90
1 HR 30 MIN
On Demand
Senior Technical Trainer Cheryl Nomanson covers three SolarWinds Academy product training topics in one jam-packed special episode of SolarWinds Lab. Episode includes technical training on how to customize node status, how to optimize alerts, and what views and dashboards to use when and why.
Learning materials:
Is this right for me?
Senior Technical Trainer Cheryl Nomanson covers three SolarWinds Academy product training topics in one jam-packed special episode of SolarWinds Lab. Episode includes technical training on how to customize node status, how to optimize alerts, and what views and dashboards to use when and why.
available videos
You've Read the Manual. Now What? Live SolarWinds Lab #90
On Demand
Orion SDK Advanced Training (2018)
39 MIN
On Demand
Join Tim Danner, the Chief Architect of the Orion® Platform at SolarWinds®, as he reviews the fundamentals of Orion API. Tim will provide a few use cases to help you better understand how you can incorporate Orion API in your environment.
What will this training cover?
• What is the Orion API?
• Use case: Get a list of active alerts
• Use case: Set a node custom property
• Use case: Acknowledge an alert
Is this right for me?
This course is suitable for all users of the Orion Platform SDK.
available videos
Orion SDK Advanced Training (2018)
On Demand
Troubleshooting Permissions With the Orion Permissions Checker
2 MIN
On Demand
This video introduces the Orion® Permissions Checker tool and demonstrates how to use it to identify and potentially resolve permissions and access issues on the SolarWinds® Platform server.
Is this right for me?
This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds Platform deployment.
available videos
Troubleshooting Permissions With the Orion Permissions Checker
On Demand
Troubleshooting the Website With Hubble and HAR
13 MIN
On Demand
This video introduces the Hubble tool and the use of HAR files to troubleshoot website performance issues. It also includes a demonstration of using both tools against a live installation and web console.
Is this right for me?
This training is intended for any customer who wishes to know more about standard methods and tools for troubleshooting potential issues with their SolarWinds® Platform deployment.
available videos
Troubleshooting the Website With Hubble and HAR
On Demand
The SolarWinds Platform
8 MIN
On Demand
This video discusses the SolarWinds Platform, its different components, and how they work together to monitor our customers’ diverse environments.
Is this right for me?
This video is suitable for anyone who wishes to understand what the SolarWinds Platform and its components are and what the difference is between the Orion Platform, the SolarWinds Self-Hosted Platform, Hybrid Cloud Observability, and SolarWinds Observability.
available videos
The SolarWinds Platform
On Demand
Understanding the Remote Collector
8 MIN
On Demand
This Quick Byte video provides a basic understanding of what an Orion® remote collector (ORC) is. It includes a comparison with the additional polling engine (APE), a walk-through of the requirements for deploying a remote collector, and a demo of its deployment and removal.
Is this right for me?
This video is suitable for anyone looking to understand SolarWinds® scalability options.
available videos
Understanding the Orion Remote Collector
On Demand
Optimizing the Self-Hosted Platform by Adjusting Polling Frequency
5 MIN
On Demand
This video introduces you to polling in the Orion® Platform.
• Understanding the polling types, frequencies
• Recognizing their impact on the polling engine and performance.
Is this right for me?
This video is right for any customers considering changing polling intervals for monitored nodes or scaling out their Orion Platform deployment to monitor more entities.
available videos
Optimizing the Orion Platform by Adjusting Polling Frequency
On Demand
How to Create Custom SQL Reports in the Self-Hosted Platform
5 MIN
On Demand
Creating custom SQL reports using the web console’s report builder.
Is this right for me?
Flexible report creation using Structured Query Language (SQL) via the report builder on the web console. If the out-of-the-box reports don’t meet your reporting needs, you can use this tool to create
available videos
How to Create Custom SQL Reports in the Orion Platform
On Demand
SCP Preparation: SolarWinds Diagnostics and Troubleshooting
4 HR 11 MIN
On Demand
This video series looks at optimization best practices along with diagnostics and troubleshooting methods and skills for the Orion Platform. The series is intended for SolarWinds Certified Professional (SCP) preparation and also provides more advanced knowledge for Orion Platform users. It’s strongly recommended you view the videos in the recommended order for the best experience. Both sections and individual videos are numbered and in order for your convenience.
Learning materials:
Is this right for me?
• I am studying for the Diagnostics and Troubleshooting SCP exam
• I am an experienced Orion Platform user and looking to expand my knowledge and competency managing my system
Recommended learning for the SolarWinds Certified Professional exam
available videos
Orion Optimization Chapter 1
On Demand
Orion Optimization Chapter 2
On Demand
Orion Optimization Chapter 3
On Demand
Orion Troubleshooting Basics Chapter 1
On Demand
Orion Troubleshooting Basics Chapter 2
On Demand
Orion Troubleshooting Basics Chapter 3
On Demand
Troubleshooting Primary Components Chapter 1
On Demand
Troubleshooting Primary Components Chapter 2
On Demand
Troubleshooting Primary Components Chapter 3
On Demand
Troubleshooting Primary Components Chapter 4
On Demand
Troubleshooting Primary Components Chapter 5
On Demand
Troubleshooting Primary Components Chapter 6
On Demand
Troubleshooting Orion Features Chapter 1
On Demand
Troubleshooting Orion Features Chapter 2
On Demand
Troubleshooting Orion Features Chapter 3
On Demand
Troubleshooting Orion Features Chapter 4
On Demand
SolarWinds Self-Hosted Platform Modern Dashboards
45 MIN
On Demand
Learn about the SolarWinds® Platform Modern Dashboard feature for building dashboards and views to visualize data and consolidate information in various ways. For example, suppose you’re only concerned about alerts in the service desk, have specific items for the applications team, or would like to report on the status of a SQL Server, all through a dashboard. This class teaches how you can create custom dashboards that will allow your IT teams to do their jobs more effectively.
Is this right for me?
This training is intended for those with existing either Orion® Platform or SolarWinds Platform deployments who want to learn how to build custom dashboards for more distributed communications with their teams.
available videos
Modern Dashboards Chapter 1: Introduction
On Demand
Modern Dashboards Chapter 2: Creating Widgets
On Demand
Modern Dashboards Chapter 3: Editing Widgets
On Demand
Modern Dashboards Chapter 4: Assigning and Displaying Dashboards
On Demand
Configuring the Platform Connect feature in SolarWinds Hybrid Cloud Observability
6 MIN
On Demand
In this video, learn about the Platform Connect feature in Hybrid Cloud Observability. The training will cover the feature, what it does, requirements to use it and a demo walk through for setting up platform connect.
Is this right for me?
This course is suitable for all new and existing SolarWinds Hybrid Cloud Observability customers, looking to learn more about Platform Connect, what it does and how to configure it.
available videos
Enabling Platform Connect in Hybrid Cloud Observability
On Demand
SolarWinds® Self-Hosted Platform SCP Practice Exam
1 HR 32 MIN
On Demand
This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.
Learning materials:
Is this right for me?
This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Self-Hosted Platform SCP Practice Exam Set 1
On Demand
Self-Hosted Platform SCP Practice Exam Set 2
On Demand
Deploying SolarWinds Observability Self-Hosted (On Demand)
48 MIN
On Demand
On-Demand Class 1 of 3
The SolarWinds Platform (self-hosted) hosts SolarWinds Observability Self-Hosted along with module-based installs such as Network Performance Monitor (NPM) and Server and Application Monitor (SAM). The purpose of this course is to introduce new users to the SolarWinds Platform (self-hosted) features utilized by SolarWinds Observability Self-Hosted and other installed products. Users will learn about the SolarWinds Platform architecture, installation options, and how to use the breadth of default components to immediately monitor their environment.
Is this right for me?
This course is suitable for all users new to SolarWinds Observability Self-Hosted or product modules.
available videos
Architecture Deployment and Network Discovery
On Demand
Configuring Self-Hosted Platform Users and Entity Monitoring (On Demand)
2 HR 11 MIN
On Demand
On Demand Class 2 of 3
The SolarWinds Platform (self-hosted) hosts SolarWinds Observability Self-Hosted along with module-based installs such as Network Performance Monitor (NPM) and Server and Application Monitor (SAM). In this course, users will learn how to configure user accounts, views and dashboards. Users will learn how to customize permissions and access along with streamlining the user experience to optimize access and focus users on the entities and information they need to best perform their jobs. In addition, users will be introduced to visual monitoring and troubleshooting tools such as intelligent maps and PerfStack.
Is this right for me?
This course is suitable for all users new to SolarWinds Observability Self-Hosted or product modules and for users wishing to increase their knowledge or skills in managing their deployment.
available videos
Node Management and Dependencies
On Demand
SolarWinds Agents
On Demand
User Access - Dashboards and Menus
On Demand
Custom Properties, Groups and Account Limitations
On Demand
Troubleshooting With AppStack and PerfStack
On Demand
AppStack Demo
On Demand
PerfStack Introduction
On Demand
PerfStack Demo
On Demand
AppsStack Vs. PerfStack
On Demand
Intelligent Maps
On Demand
Configuring Self-Hosted Platform Alerts & Reports (On Demand)
1 HR 23 MIN
On Demand
On Demand Class 3 of 3
The SolarWinds Platform (self-hosted) hosts SolarWinds Observability Self-Hosted along with module-based installs such as Network Performance Monitor (NPM) and Server and Application Monitor (SAM). This course dives into alerting and reporting, utilizing skills and knowledge learned in the Configuring Self-Hosted Platform Users and Entity Monitoring. Users will learn how to optimize, refine, and build advanced alerts. Users also will learn effective ways to minimize alerting noise, using AIOps and machine-learning technology to configure Anomaly-Based Alerts along with the Alert Stack alert management feature. For reporting, users will learn how to use the wide variety of default reports, how to edit reports and create new ones that can be scheduled, emailed or saved to network shares.
Is this right for me?
This course is suitable for users who have completed Configuring Self-Hosted Platform Users and Entity Monitoring and want to further their knowledge on how best to build efficient alerts and effective reports.
available videos
Creating and Managing Alerts
On Demand
Creating and Managing Reports
On Demand
SolarWinds Observability Self-Hosted License Activation
4 MIN
On Demand
This video shows how to deactivate an old Self-Hosted license and activate a SolarWinds Observability Self-Hosted license.
Is this right for me?
This video is designed for system admins, network engineers, and IT professionals who manage SolarWinds and want to enhance their monitoring by combining on-prem and cloud environments.
available videos
SolarWinds Observability Self-Hosted License Activation
On Demand
SolarWinds Observability Self-Hosted Offline Install and Activation
10 MIN
On Demand
This training is designed to guide IT professionals through installing and activating SolarWinds Observability in a self-hosted, offline environment. You will learn how to prepare your system, complete the offline installation, and apply activation keys.
Is this right for me?
This training is ideal for IT professionals and system administrators responsible for setting up and managing SolarWinds Observability in environments without internet access.
available videos
SolarWinds Observability Self-Hosted Offline Install and Activation
On Demand
Generic UMID
2 MIN
On Demand
This training is designed to help IT professionals and system administrators understand and work with SolarWinds Generic UMID (Unique Machine Identifier). Participants will learn how to generate, manage, and utilize UMIDs for SolarWinds products, ensuring accurate tracking, licensing, and configuration of devices across their network.
Is this right for me?
This training is perfect for IT professionals, system administrators, and network managers who need to manage SolarWinds deployments, track devices, and ensure proper licensing using the Generic UMID (Unique Machine Identifier). If you are responsible for configuring and troubleshooting SolarWinds products in your organization, this course will provide you with the essential knowledge and skills to effectively use and manage UMIDs for a streamlined deployment and system management process.
available videos
Generic UMID
On Demand
Release Training
New Content
SolarWinds© Observability Self-Hosted 2025.2 Release Training
New
29 MIN
On Demand
This video covers the features released in SolarWinds Observability Self-Hosted and the SolarWinds Platform (self-hosted) version 2025.2. The video contains an introduction to this release's features, live demo walkthroughs for improvements in High Availability (HA) and the My Deployment space, new features for Intelligent Maps, and how to schedule recurring maintenance cycles. There is also a brief introduction to other features in this release
Is this right for me?
This video is intended for customers looking to learn more about the features released in version 2025.2
available videos
SolarWinds© Observability Self-Hosted 2025.2 Release Training
On Demand
SolarWinds® Observability Release Training
41 MIN
On Demand
In this training, learn about the new SolarWinds Observability release. The training will cover what SolarWinds Observability is, its features, and licensing, and walk through a live demo of the essential functions and features.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Observability, features, and functions.
available videos
SolarWinds Observability | Introduction (Chapter 1)
On Demand
SolarWinds Observability | Release Training
On Demand
Using the Alert Stack Feature in Hybrid Cloud Observability and SolarWinds Module Installations
11 MIN
On Demand
In this training, learn about the Alert Stack feature released in version 2023.1 and available to Hybrid Cloud Observability and SolarWinds module-based customers. The training will cover what the feature is, how it works, and a demo walkthrough.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about the Alert Stack feature and how it works.
available videos
Using the Alert Stack Feature in Hybrid Cloud Observability and SolarWinds Module Installations
On Demand
SolarWinds® Hybrid Cloud Observability 2023.4 Release Training
22 MIN
On Demand
This video covers the features released in Hybrid Cloud Observability version 2023.4. The video will walk you through an introduction to each feature and a live demo of the feature and its function.
Is this right for me?
This video is intended for customers looking to learn more about the features released in version 2023.4.
available videos
SolarWinds® Hybrid Cloud Observability 2023.4 Release Training
On Demand
SolarWinds© Hybrid Cloud Observability 2024.2 Release Training
17 MIN
On Demand
This video covers the features released in Hybrid Cloud Observability version 2024.2. The video contains an introduction to this release's features, live demo walkthroughs for importing Network Atlas maps into intelligent maps, and how to build wireless heat maps in intelligent maps.
Is this right for me?
This video is intended for customers looking to learn more about the features released in version 2024.2
available videos
SolarWinds Hybrid Cloud Observability | 2024.2 Release Training
On Demand
Service Desk
New Content
Setting up Satisfaction Survey in SolarWinds Service Desk
New
7 MIN
On Demand
This training module offers an overview of the Satisfaction Survey functionality within SolarWinds® Service Desk. It demonstrates the creation, proper configuration, and deployment of various satisfaction survey types to facilitate the collection of meaningful user feedback and support the enhancement of overall service quality.
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators
available videos
Setting up Satisfaction Survey in SolarWinds Service Desk
On Demand
Setting up Roles and Permissions in SolarWinds Service Desk
New
13 MIN
On Demand
This training video provides a detailed and structured overview of role-based access within SolarWinds® Service Desk. It is designed to equip administrators and service desk managers with the knowledge and skills necessary to create, manage, and assign roles and permissions in alignment with organizational policies and operational requirements.
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators
available videos
Setting up Roles and Permissions in SolarWinds Service Desk
On Demand
Integration Using Orion Alert with SolarWinds Service Desk
New
6 MIN
On Demand
This training video provides a detailed guide on integrating Orion® module alerts with SolarWinds® Service Desk. It focuses on the setup process and the automation of incident creation based on network events
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators.
• Network and system administrators
• Infrastructure engineers
available videos
Integration Using Orion Alert with SolarWinds Service Desk
On Demand
Integrating Dameware Remote Everywhere with SolarWinds Service Desk
New
5 MIN
On Demand
This training module provides an in-depth guide on integrating Dameware Remote Everywhere (DRE™) with SolarWinds® Service Desk. This empowers IT support teams to resolve incidents more efficiently with seamless remote access. The video covers the process of configuring DRE integration, enabling service desk teams to initiate remote support sessions directly from within SolarWinds Service Desk tickets.
Is this right for me?
• Service desk analysts
• IT support technicians
• IT service managers
• Service desk administrators
available videos
Integrating Dameware Remote Everywhere with SolarWinds Service Desk
On Demand
SolarWinds Service Desk Customer Product Update – Q2 2025
New
57 MIN
On Demand
Watch our product team present our Q2 2025 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2025.
During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2025 key investments
• Q&A
Is this right for me?
• Any customer interested in learning about current and future feature releases in SolarWinds® Service Desk
available videos
SolarWinds Service Desk Customer Product Update – Q2 2025
On Demand
An ITSM Success Story: 8 Weeks, One Pandemic, and a Service Desk Implementation
31 MIN
On Demand
Changing IT platforms can be stressful, especially an ITSM solution that the entire organization uses. For the Town of Gilbert, Arizona, the stakes were raised by a sudden need to support an entire remote workforce during a pandemic.
Join this webcast to hear from Jason Thompson, IT Desktop Manager, on his team’s priorities for go-live and how they launched a successful service portal to support employees through unusual circumstances. He’ll cover:
● An implementation checklist
● Adoption of the solution throughout the organization
● How to score quick wins with Service Desk configuration
Who Should Watch:
● IT leaders
● Help Desk Managers
● SolarWinds product users
Speakers:
Jason Thompson, IT Desktop Manager, Town of Gilbert
Learning materials:
Is this right for me?
Who Should Watch:
● IT leaders
● Help Desk Managers
● SolarWinds product users
available videos
Video to be Added After Class
On Demand
Service Desk Implementation
On Demand
ITSM Integration
8 MIN
On Demand
Learn how SolarWinds® Service Desk allows you to integrate with different platforms. This short explainer video will discuss the integration of SWSD with the Orion® Platform.
Is this right for me?
This training is intended for those who have existing SolarWinds Orion Platform deployment and would like to learn Service Desk integration.
available videos
ITSM Integration
On Demand
Getting Started with SolarWinds Service Desk
3 HR
Live Class
Class 1 of 2.The purpose of this course is to introduce new users to the SolarWinds Service Desk application. Provide guidance on what first-time users in what they will need to do once they already have access to the application. Discussion on how to sign up and set up the application. This includes building the Service portal for users to have a single place to submit tickets and requests. It will also include a discussion on how to use Service Catalog, Change Catalog, Problem, Solutions, and IT Asset Management.
Click register on the scheduled time that best suits you. Please note that classes that do not reach 20 registrations 1 week before the scheduled session might be cancelled.
Is this right for me?
● New Users
● Any customers interested in learning about SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
upcoming trainings
(UTC+00:00) Azores Change Time Zone
05 Aug 2025
3:00 PM - 6:00 PM
Live Class
Understand what ITSM is and the relevance of SolarWinds® Service Desk
11 MIN
On Demand
Learn SolarWinds® Service Desk and its features. This video will discuss the ITSM components included in SWSD—a high-level introduction to the product.
Is this right for me?
This training is intended for those with an existing SolarWinds® Service Desk and those interested in testing it out.
available videos
Understand what ITSM is and the relevance of SolarWinds® Service Desk
On Demand
The SolarWinds Service Desk – MS Teams Integration
8 MIN
On Demand
In this training, learn about SolarWinds Service Desk. The training will cover how SolarWinds Service Desk can be integrated into Microsoft Teams application.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk integration to MS Teams.
available videos
The SolarWinds Service Desk – MS Teams Integration
On Demand
The SolarWinds Service Desk – Process Automation Features
6 MIN
On Demand
In this training, learn about SolarWinds Service Desk. The training will cover what SolarWinds Service Desk’s Process Automation Features are and how users and organizations can benefit from them.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Process Automation Features
available videos
The SolarWinds Service Desk – Process Automation Features
On Demand
The SolarWinds Service Desk – Employee Engagement Features
13 MIN
On Demand
In this training, learn about SolarWinds Service Desk. The training will cover SolarWinds Service Desk’s Employee Engagement Features and how users and organizations can benefit from them.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk’s Employee Engagement Features.
available videos
The SolarWinds Service Desk – Employee Engagement Features
On Demand
Getting Started with SolarWinds Service Desk (On Demand)
48 MIN
On Demand
The purpose of this course is to introduce new users to the SolarWinds Service Desk application. Provide guidance on what first-time users in what they will need to do once they already have access to the application. Discussion on how to sign up and set up the application. This includes building the Service portal for users to have a single place to submit tickets and requests. It will also include a discussion on how to use Service Catalog, Change Catalog, Problem, Solutions, and IT Asset Management.
Is this right for me?
● New Users
● Any customers interested in learning about SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
available videos
ITSM Overview
On Demand
Account Creation
On Demand
Service Portal
On Demand
Dashboard
On Demand
Service Desk High-Level Module
On Demand
Setup
On Demand
Features
On Demand
Asset Management
On Demand
Reports
On Demand
How to use User Impersonation in SolarWinds Service Desk?
7 MIN
On Demand
This Quick Byte is about how to use User Impersonation in SolarWinds Service Desk. This video covers the requirements, things to consider, and how to start a user impersonation at the Service Desk.
Is this right for me?
This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.
available videos
How to Use User Impersonation in SWSD
On Demand
Using CSV Import (Incident, User, and Asset) in SolarWinds Service Desk
3 MIN
On Demand
This Quick Byte is about importing Incident, User, and Asset in the SolarWinds Service Desk. The course will cover where to get the correct CSV template, import custom fields, and map the fields correctly from CSV to Service Desks.
Is this right for me?
This course suits Quick Byte, all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.
available videos
Using CSV Import (Incident, User, and Asset) in SolarWinds Service Desk
On Demand
SolarWinds Service Desk Task Management
4 MIN
On Demand
This Quick Byte is about SolarWinds Service Desk task management. The course will cover creating, assigning, tracking, and managing tasks.
Is this right for me?
This course suits all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.
available videos
SolarWinds Service Desk Task Management
On Demand
Solarwinds Service Desk Mobile Application
8 MIN
On Demand
This Quick Byte video concentrates on using the SolarWinds Service Desk Mobile application, the benefits, and using a computer-based service desk right to your mobile device.
Is this right for me?
This course is suitable for new and existing customers looking to learn more about the features and functions of the Solarwinds Service Desk application.
available videos
Solarwinds Service Desk Mobile application
On Demand
Streamlining IT Support: SolarWinds Service Desk as Administrator Approach
58 MIN
On Demand
This course aims to help administrators start with Service desk setup. This focuses more on how to set up and customize the SolarWinds Service Desk.
Is this right for me?
● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
available videos
Streamlining IT Support | Introduction (Chapter 1)
On Demand
Streamlining IT Support | Account Summary (Chapter 2)
On Demand
Streamlining IT Support | Organization and Sites and Business Hours (Chapter 3)
On Demand
Streamlining IT Support | Single Sign-on with Google and Azure (Chapter 4)
On Demand
Streamlining IT Support | Roles and Permissions (Chapter 5)
On Demand
Streamlining IT Support | Domain Management (Chapter 6)
On Demand
Streamlining IT Support | Email Settings (Chapter 7)
On Demand
Streamlining IT Support | Audit (Chapter 8)
On Demand
Streamlining IT Support | Users and Groups (Chapter 9)
On Demand
Streamlining IT Support | User Provisioning with Azure (Chapter 10)
On Demand
Streamlining IT Support | Global Settings (Chapter 11)
On Demand
SolarWinds Service Desk Quarterly Product Update Q423
55 MIN
On Demand
SolarWinds®️ Service Desk is a critical strategic solution within the SolarWinds portfolio. Its continued phenomenal growth in 2023 is a testament to our customers, the primary drivers for improving and adding new capabilities to support today’s service management requirements. Our partnership has helped us keep our commitment to continually enhancing Service Desk and ensuring it continues to be the modern, intelligent, and easy-to-use cloud-based IT service management (ITSM) solution you expect.
Watch our product team present our Q4 2023 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2023 and 2024.
During this session, we discussed the following:
• Features released since our last update
• Features about to be released
• 2023 & 2024 key investments
• Q&A
available videos
SolarWinds Service Desk Quarterly Product Update Q423
On Demand
Streamlining IT Support: SWSD as Administrator Approach
3 HR
Live Class
Class 2 of 2. This course aims to help administrators start with Service desk setup. This focuses more on how to set up and customize SolarWinds Service Desk.
Click register on the scheduled time that best suits you. Please note that classes that do not reach 20 registrations 1 week before the scheduled session might be cancelled.
Is this right for me?
● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
upcoming trainings
(UTC+00:00) Azores Change Time Zone
02 Sep 2025
3:00 PM - 6:00 PM
Live Class
SolarWinds® Service Desk Virtual Agent
7 MIN
On Demand
This Quick Byte is about how to use Virtual Agent in SolarWinds® Service Desk. This video covers the requirements, things to consider, and how to enable the Virtual Agent at the Service Desk.
Is this right for me?
This course is suitable for new and existing customers looking to learn more about the features and functions of the SolarWinds® Service Desk application.
available videos
SolarWinds® Service Desk Virtual Agent
On Demand
SolarWinds® Service Desk Designer Portal Essentials for Single Tenant
4 MIN
On Demand
This course aims to help administrators start with SolarWinds® Service desk setup. Focuses more on how to set up and customize the SolarWinds® Service Desk User Portal.
Is this right for me?
This content is recommended for the following:
● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
available videos
SolarWinds® Service Desk Designer Portal Essentials for Single Tenant
On Demand
How to Get Started With Service Level Management in SolarWinds® Service Desk
7 MIN
On Demand
This course aims to help administrators start with SolarWinds® Service Desk setup and to learn how to customize Service Level Management.
Is this right for me?
This content is recommended for the following:
● Service Desk Administrators
● Any customers interested in learning how to set up SolarWinds® Service Desk
● IT leaders
● Help Desk Managers
available videos
How to Get Started With Service Level Management in SolarWinds® Service Desk
On Demand
SolarWinds Service Desk Customer Product Update - Q1 2024
57 MIN
On Demand
Watch our product team present our Q1 2024 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2024.
During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2024 key investments
• Q&A
Is this right for me?
Any customer interested in learning about future feature releases in SolarWinds® Service Desk
available videos
SolarWinds Service Desk Customer Product Update - Q1 2024
On Demand
SolarWinds® Service Desk SCP Practice Exam
1 HR 21 MIN
On Demand
This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.
Learning materials:
Is this right for me?
This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Service Desk SCP Practice Exam Set 1
On Demand
Service Desk SCP Practice Exam Set 2
On Demand
Introducing Groups and Queue Management in SolarWinds Service Desk
13 MIN
On Demand
This quick byte is about SolarWinds Groups and Queue Management. The course will cover creating, assigning, and managing Groups and queues. This also covers assigning a ticket to A Group/Queues.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.
available videos
Introducing Groups and Queue Management in SolarWinds Service Desk
On Demand
SolarWinds Service Desk Customer Product Update – Q2 2024
57 MIN
On Demand
Watch our product team present out Q2 2024 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2024.
During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2024 key investments
• Q&A
Is this right for me?
Any customer interested in learning about future feature releases in SolarWinds® Service Desk
available videos
SolarWinds Service Desk Customer Product Update – Q2 2024
On Demand
SolarWinds Service Desk Customization by Administrators
42 MIN
On Demand
By configuring and utilizing SolarWinds® Service Desk's features effectively, administrators can leverage SWSD to gain comprehensive insights into their organization's products and services. This enables efficient management, proactive problem-solving, continuous service delivery, and improvement of IT operations.
In this course, you will learn about customizing the Service desk features like Automation, Custom forms and fields, and Category/ Subcategory.
Is this right for me?
This course is for all new and existing SolarWinds customers who want to learn more about the features and functions of SolarWinds Service Desk.
available videos
Introduction
On Demand
Categories
On Demand
Custom Forms, Custom Fields and Dynamic Forms
On Demand
Automation Rules
On Demand
Notifications
On Demand
Service Level Management
On Demand
Custom Forms, Fields and Dynamic Form Rules
13 MIN
On Demand
This Quick byte is about how to create Custom Forms and Fields and how can we show them in different module in SolarWinds Service Desk by using the Dynamic Form Rules. The course will help
SWSD empower administrators to tailor the appearance and functionality of forms, notifications, and other elements used by agents, technicians, and end users, ensuring a personalized user experience across the board.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about SolarWinds Service Desk, features, and functions.
available videos
Custom Forms, Fields and Dynamic Form Rules
On Demand
How to Use Runbooks Within the SolarWinds Service Desk Application
7 MIN
On Demand
This short course explains how to use runbooks within SolarWinds® Service Desk. This video covers the requirements, the best-case scenarios, and what to consider when using runbooks.
Is this right for me?
This course is suitable for new and existing customers who want to learn more about the features and functions of the SolarWinds Service Desk application.
available videos
How to Use Runbooks Within the SolarWinds Service Desk Application
On Demand
SolarWinds Service Desk Customer Product Update – Q3 2024
55 MIN
On Demand
Watch our product team present our Q3 2024 product update as we guide you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2024.
During this session, we’ll discuss the following:
Features released since our last update
Features about to be released
2024 key investments
Q&A
Is this right for me?
Any customer interested in learning about future feature releases in SolarWinds® Service Desk
available videos
SolarWinds Service Desk Customer Product Update – Q3 2024
On Demand
Jelyn Perez Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about SolarWinds Service Desk.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
19 Aug 2025
8:00 AM - 9:00 AM
Live Class
26 Aug 2025
8:00 AM - 9:00 AM
Live Class
Rusty Durano Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about SolarWinds Service Desk.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
07 Aug 2025
4:00 PM - 5:00 PM
Live Class
28 Aug 2025
4:00 PM - 5:00 PM
Live Class
04 Sep 2025
4:00 PM - 5:00 PM
Live Class
11 Sep 2025
4:00 PM - 5:00 PM
Live Class
Office Hour for Enterprise Service Management (ESM)
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Enterprise Service Management (ESM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about Enterprise Service Management (ESM).
upcoming trainings
(UTC+00:00) Azores Change Time Zone
21 Jul 2025
3:30 PM - 4:30 PM
Live Class
04 Aug 2025
3:30 PM - 4:30 PM
Live Class
18 Aug 2025
3:30 PM - 4:30 PM
Live Class
SolarWinds® Service Desk Customer Product Update – Q4 2024
1 HR 2 MIN
On Demand
Watch our product team present our Q4 2024 product update. We'll discuss our enhancements to the product since our last update and give insights into our continued investment plans for 2025.
During this session, we'll discuss the following:
Features released since our last update
Features about to be released
2025 key investments
Q&A
Is this right for me?
Any customer interested in learning about future feature releases in SolarWinds® Service Desk
available videos
SolarWinds® Service Desk Customer Product Update – Q4 2024
On Demand
Introduction to Enterprise Service Management (ESM) (On Demand)
30 MIN
On Demand
This introductory course provides participants with a foundational understanding of Enterprise Service Management (ESM), a strategic approach to applying service management principles beyond IT to improve the efficiency, consistency, and quality of services across an entire organization. ESM takes the core ideas of IT Service Management (ITSM) and extends them to other business functions, such as HR, facilities, finance, and customer support, creating a unified and streamlined approach to service delivery.
Is this right for me?
This course is ideal for both new and current SolarWinds customers who are interested in transitioning to Enterprise Service Management (ESM).
available videos
Introduction to Enterprise Service Management (ESM)
On Demand
SolarWinds Service Desk Customer Product Update – Q1 2025
59 MIN
On Demand
Watch our product team present our Q1 2025 product update as we take you through the enhancements we’ve made to the product since our last update and give insights into our continued investment plans for 2025.
During this session, we’ll discuss the following:
• Features released since our last update
• Features about to be released
• 2025 key investments
• Q&A
Is this right for me?
Any customer interested in learning about future feature releases in SolarWinds® Service Desk
available videos
SolarWinds Service Desk Customer Product Update – Q1 2025
On Demand
Web Help Desk Migration to SolarWinds Service Desk
11 MIN
On Demand
This Quick Byte helps users transition from the Web Help Desk to the SolarWinds® Service Desk. It walks you through the straightforward process of using the Migration Utility tool to move from the Web Help Desk to the SolarWinds Service Desk.
Is this right for me?
This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing service desk migration projects
• Web Help Desk users looking to transition to SolarWinds Service Desk
available videos
Web Help Desk Migration to SolarWinds Service Desk
On Demand
Incident Management (Incident Creation)
14 MIN
On Demand
This Quick Byte provides a simple, easy-to-understand overview of Incident Management. It walks you through the steps to create, monitor, and handle incidents using SolarWinds® Service Desk, helping you respond faster and keep operations on track.
Is this right for me?
• This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing Service Desk
• IT Service Managers
available videos
Incident Management (Incident Creation)
On Demand
Knowledge Management (Solution Creation)
7 MIN
On Demand
The following Quick Byte covers the basics of creating and managing knowledge articles in Service Desk. You'll learn how to document solutions for common issues, organize content for easy searching, and share helpful information with your team. By the end, you’ll be able to build a knowledge base that improves problem-solving and reduces repeat tickets.
Is this right for me?
• This course is ideal for new and current SolarWinds customers who want to explore Service Desk features and functionality
• IT administrators overseeing Service Desk
• IT Service Managers
available videos
Knowledge Management (Solution creation)
On Demand
How to Build the Service Desk Dashboard
4 MIN
On Demand
Learn how to design and build a Service Desk Dashboard that delivers real-time insights for ticket trends, team performance, and workload. This Quick Byte video covers key metrics, data integration, and dashboard customization to support efficient service management.
Is this right for me?
• This course is ideal for new and current SolarWinds customers who want to explore SolarWinds Service Desk features and functionality
• IT administrators overseeing Service Desk
• IT Service Managers
available videos
How to Build the Service Desk Dashboard
On Demand
Setting Up Single Sign-On in Enterprise Service Management
3 MIN
On Demand
This Quick Byte video is about how to set up single sign-on (SSO) once migrated to Enterprise Service Management (ESM) from the Service Desk. The course covers the step-by-step process of configuring SSO both
Is this right for me?
This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers
available videos
Setting Up Single Sign-On in Enterprise Service Management
On Demand
Setting Up User Provisioning in Enterprise Service Management
6 MIN
On Demand
This Quick Byte video is about how to set up user provisioning in Enterprise Service Management (ESM). The course covers the step-by-step process of provisioning users on both Azure and ESM applications.
Is this right for me?
This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up ESM
• IT leaders
• Help desk managers
available videos
Setting Up User Provisioning in Enterprise Service Management
On Demand
Understanding the Difference Between an Incident and a Service Request
5 MIN
On Demand
This brief video clarifies the distinction and correct application of incidents and service requests at the Service Desk. It also includes best-case scenarios and examples.
Is this right for me?
This course is suitable for:
• Service desk administrators
• Any customers interested in learning how to set up Enterprise Service Management
• IT leaders
• Help desk managers
available videos
Understanding the Difference Between an Incident and a Service Request
On Demand
SolarWinds Observability SaaS
SolarWinds Observability SaaS Fundamentals (On Demand)
2 HR 13 MIN
On Demand
The SolarWinds Observability SaaS (formerly known as SolarWinds Observability) Fundamentals technical training class is designed to educate SolarWinds customers on how to effectively set up, customize, and use SolarWinds Observability SaaS to monitor and troubleshoot their cloud-native environment. Participants will learn how to add entities for monitoring and how to analyze and explore the metrics using features in their Observability SaaS tenant. Participants will learn how to add and monitor websites, services, and databases and how to monitor both self-hosted and cloud entities from within the SolarWinds Observability SaaS web interface.
Is this right for me?
This course is designed for customers wishing to learn how to use SolarWinds Observability SaaS to monitor their cloud-native environment.
Recommended learning for the SolarWinds Certified Professional exam
available videos
System Requirements Overview and Entity Health
On Demand
Monitoring Websites
On Demand
Monitoring Applications
On Demand
Monitoring Infrastructure
On Demand
Monitoring Databases
On Demand
Extended Monitoring in AWS and Azure
On Demand
Monitoring Kubernetes
On Demand
Monitoring On Prem and Infrastructure
On Demand
Using Common Settings
On Demand
Entity Groups
On Demand
Creating Dashboards
On Demand
Managing and Creating Alerts
On Demand
The Explore Feature
On Demand
The Analyze Feature
On Demand
The Logs Feature
On Demand
Running Network Discoveries in SolarWinds Observability SaaS
8 MIN
On Demand
This video introduces and trains users on how to run network discoveries to add monitoring of network infrastructure entities through SolarWinds Observability SaaS. The video includes a live demo walkthrough of the discovery process.
Is this right for me?
This video is suitable for anyone who wishes to learn how to discover infrastructure entities and monitor them through SolarWinds Observability SaaS.
available videos
Running Network Discoveries in SolarWinds Observability SaaS
On Demand
Deploying SolarWinds Observability SaaS Network Collectors
22 MIN
On Demand
This video introduces and trains users on deploying network collectors and adding infrastructure entities for monitoring. The video includes a live demo walkthrough of the installation and the discovery process.
Is this right for me?
This video is suitable for anyone who wishes to learn how to deploy SolarWinds Observability SaaS network collectors, configure them to poll entity metrics, and send them to Observability SaaS for monitoring.
available videos
Deploying SolarWinds Observability SaaS Network Collectors
On Demand
Virtual Classrooms General Office Hours
Cheryl Nomanson Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Hybrid Cloud Observability®, SolarWinds Platform, Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), and Network Configuration Manager (NCM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about SolarWinds Hybrid Cloud Observability, SolarWinds Platform, NPM, NTA, and NCM.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
01 Aug 2025
3:00 PM - 4:00 PM
Live Class
08 Aug 2025
3:00 PM - 4:00 PM
Live Class
15 Aug 2025
3:00 PM - 4:00 PM
Live Class
22 Aug 2025
3:00 PM - 4:00 PM
Live Class
29 Aug 2025
3:00 PM - 4:00 PM
Live Class
05 Sep 2025
3:00 PM - 4:00 PM
Live Class
12 Sep 2025
3:00 PM - 4:00 PM
Live Class
Dale Hill Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Database Performance Analyzer (DPA), Database Performance Monitor (DPM) and SQL Sentry (SQLS). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about DPA, DPM & SQL Sentry.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
31 Jul 2025
5:00 PM - 6:00 PM
Live Class
07 Aug 2025
5:00 PM - 6:00 PM
Live Class
14 Aug 2025
5:00 PM - 6:00 PM
Live Class
21 Aug 2025
5:00 PM - 6:00 PM
Live Class
28 Aug 2025
5:00 PM - 6:00 PM
Live Class
04 Sep 2025
5:00 PM - 6:00 PM
Live Class
Eric Villa Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Infrastructure Management, Self-Hosted Platform, Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), and User Device Tracker (UDT). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about HCO NetMon, InfraMan, Self-Hosted Platform, NPM, NTA, NCM, and UDT.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
23 Jul 2025
2:00 PM - 3:00 PM
Live Class
30 Jul 2025
2:00 PM - 3:00 PM
Live Class
06 Aug 2025
2:00 PM - 3:00 PM
Live Class
13 Aug 2025
2:00 PM - 3:00 PM
Live Class
20 Aug 2025
2:00 PM - 3:00 PM
Live Class
27 Aug 2025
2:00 PM - 3:00 PM
Live Class
03 Sep 2025
2:00 PM - 3:00 PM
Live Class
Jason Dee Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Log Analyzer (LA), Security Event Manager (SEM), Access Rights Manager™ (ARM), and Virtualization Manager (VMAN). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about LA, SEM, ARM, and VMAN.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
31 Jul 2025
2:00 PM - 3:00 PM
Live Class
21 Aug 2025
2:00 PM - 3:00 PM
Live Class
28 Aug 2025
2:00 PM - 3:00 PM
Live Class
04 Sep 2025
2:00 PM - 3:00 PM
Live Class
11 Sep 2025
2:00 PM - 3:00 PM
Live Class
Jelyn Perez Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about SolarWinds Service Desk.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
19 Aug 2025
8:00 AM - 9:00 AM
Live Class
26 Aug 2025
8:00 AM - 9:00 AM
Live Class
Jonathan Siang Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Self-Hosted Platform, Network Performance Monitor (NPM), Netflow Traffic Analyzer (NTA), Server & Application Monitor (SAM), Database Performance Analyzer (DPA) and Patch Manager. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about HCO NetMon, NPM, NTA, SAM, DPA, and Patch Manager.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
23 Jul 2025
2:00 AM - 3:00 AM
Live Class
06 Aug 2025
2:00 AM - 3:00 AM
Live Class
13 Aug 2025
2:00 AM - 3:00 AM
Live Class
20 Aug 2025
2:00 AM - 3:00 AM
Live Class
Merwin Abadilla Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Self-Hosted Platform, Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), and IP Address Manager (IPAM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about HCO NetMon, Self-Hosted Platform, NPM, NTA, NCM, and IPAM.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
28 Jul 2025
1:00 PM - 2:00 PM
Live Class
04 Aug 2025
1:00 PM - 2:00 PM
Live Class
11 Aug 2025
1:00 PM - 2:00 PM
Live Class
01 Sep 2025
1:00 PM - 2:00 PM
Live Class
08 Sep 2025
1:00 PM - 2:00 PM
Live Class
Nikhil Uplenchwar Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Self-Hosted Platform, Network Performance Monitor (NPM) and Netflow Traffic Analyzer (NTA). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about HCO NetMon, Self-Hosted Platform, NPM and NTA.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
23 Jul 2025
4:30 AM - 5:30 AM
Live Class
30 Jul 2025
4:30 AM - 5:30 AM
Live Class
13 Aug 2025
4:30 AM - 5:30 AM
Live Class
03 Sep 2025
4:30 AM - 5:30 AM
Live Class
10 Sep 2025
4:30 AM - 5:30 AM
Live Class
Nino Pucio Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Hybrid Cloud Observability® Network Monitoring, Infrastructure Monitoring, Infrastructure Management, Self-Hosted Platform, Network Performance Monitor (NPM), Netflow Traffic Analyzer (NTA), Log Analyzer, Enterprise Operations Console (EOC), Server & Application Monitor (SAM), Storage Resource Monitor (SRM), Server Configuration Monitor (SCM), Virtualization Manager (VMan) Database Performance Analyzer (DPA), Database Performance Monitor (DPM), and SQL Sentry®. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about HCO NetMon, InfraMon, InfraMan, NPM, NTA, LA, EOC, SAM, SRM, SCM, VMAN, DPA, DPM, and SQL Sentry.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
28 Jul 2025
2:00 PM - 3:00 PM
Live Class
18 Aug 2025
2:00 PM - 3:00 PM
Live Class
Patricia Esquejo Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Web Help Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about Web Help Desk.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
24 Jul 2025
1:00 PM - 2:00 PM
Live Class
31 Jul 2025
8:00 AM - 9:00 AM
Live Class
07 Aug 2025
1:00 PM - 2:00 PM
Live Class
14 Aug 2025
8:00 AM - 9:00 AM
Live Class
28 Aug 2025
1:00 PM - 2:00 PM
Live Class
04 Sep 2025
8:00 AM - 9:00 AM
Live Class
Ralph Versoza Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Network Health, NetFlow, Patch Management, VoIP, Security Event Manager(SEM), and Architecture. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about Network Health, NetFlow, Patch Management, VoIP, SEM, and Architecture.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
23 Jul 2025
8:00 AM - 9:00 AM
Live Class
30 Jul 2025
8:00 AM - 9:00 AM
Live Class
06 Aug 2025
8:00 AM - 9:00 AM
Live Class
13 Aug 2025
8:00 AM - 9:00 AM
Live Class
20 Aug 2025
8:00 AM - 9:00 AM
Live Class
03 Sep 2025
8:00 AM - 9:00 AM
Live Class
Rey Francis Basa Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the Hybrid Cloud Observability® Network Monitoring, Network Management, Self-Hosted Platform, Network Performance Monitor (NPM), and High Availability (HA). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about HCO NetMon, NetMan, Self-Hosted Platform, NPM, and HA.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
05 Aug 2025
2:00 PM - 3:00 PM
Live Class
12 Aug 2025
2:00 PM - 3:00 PM
Live Class
26 Aug 2025
2:00 PM - 3:00 PM
Live Class
Rusty Durano Office Hours
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about the SolarWinds Service Desk. Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about SolarWinds Service Desk.
upcoming trainings
(UTC+00:00) Azores Change Time Zone
07 Aug 2025
4:00 PM - 5:00 PM
Live Class
28 Aug 2025
4:00 PM - 5:00 PM
Live Class
04 Sep 2025
4:00 PM - 5:00 PM
Live Class
11 Sep 2025
4:00 PM - 5:00 PM
Live Class
Office Hour for Enterprise Service Management (ESM)
1 HR
Live Class
Do you have additional questions about our products? Did you attend our on-demand classes, and now you have a question? Please join us for an open session where the format of the class is a bit different. This is an interactive class where our trainers are available to take your questions and queries about Enterprise Service Management (ESM). Please bring your questions with you. We look forward to seeing you there. Note: No THWACK® points will be provided for this session.
Is this right for me?
Suitable for all users who have additional questions about Enterprise Service Management (ESM).
upcoming trainings
(UTC+00:00) Azores Change Time Zone
21 Jul 2025
3:30 PM - 4:30 PM
Live Class
04 Aug 2025
3:30 PM - 4:30 PM
Live Class
18 Aug 2025
3:30 PM - 4:30 PM
Live Class
Network Monitoring
SolarWinds® Hybrid Cloud Observability Network Monitoring SCP Practice Exam
1 HR 28 MIN
On Demand
This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.
Learning materials:
Is this right for me?
This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Network Monitoring SCP Practice Exam Set 1
On Demand
Network Monitoring SCP Practice Exam Set 2
On Demand
Network Monitoring: Flows
1 HR 11 MIN
On Demand
Participants will learn how to manage and monitor network device flows effectively and use SolarWinds® Hybrid Cloud Observability to filter, alert and gain insight into their network bandwidth utilization.
Is this right for me?
This video is suitable for anyone who wishes to learn how to effectively configure and use the flow monitoring features of SolarWinds® Hybrid Cloud Observability
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction and Agenda
On Demand
IP Flow Monitoring Basics
On Demand
Features
On Demand
Summary View
On Demand
Flow Sources and CBQoS Views
On Demand
Flow Alerts
On Demand
Netflow Management Settings
On Demand
IP Address Groups
On Demand
Application and Service Ports
On Demand
Autonomous Systems
On Demand
Monitored Protocols
On Demand
Type of Service
On Demand
NetFlow Collector Service
On Demand
Optimization
On Demand
Top Talker Optimization
On Demand
CBQoS Polling
On Demand
DNS and NetBIOS Resolution
On Demand
Flow Storage Database Settings
On Demand
Charting and Graphing Settings
On Demand
Troubleshooting
On Demand
Network Monitoring: Health & Performance
1 HR 25 MIN
On Demand
This video introduces and trains users on effectively using the network health and performance monitoring features of SolarWinds® Hybrid Cloud Observability. Participants will learn how to build effective custom SNMP pollers, use NetPath to troubleshoot network connections, and learn about other features such as Network Insight, capacity planning, and forecasting critical resources.
Is this right for me?
This video is suitable for anyone who wishes to learn how to effectively configure and use the network device health and performance monitoring features of SolarWinds® Hybrid Cloud Observability
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction & Agenda
On Demand
SolarWinds MIB DB
On Demand
Custom Pollers
On Demand
Capacity Planning
On Demand
Network Device Hardware Health
On Demand
NetPath
On Demand
Network Insight
On Demand
Troubleshooting Network Monitoring
On Demand
Network Monitoring: Log & Event Analysis
13 MIN
On Demand
Participants will learn how to manage and configure tools for monitoring syslog, traps, Windows event logs, and flat text files from Windows and Linux machines.
Is this right for me?
This video is suitable for anyone who wishes to learn how to effectively configure and use the flow and log management features of SolarWinds® Hybrid Cloud Observability.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction and Agenda
On Demand
Filter Event Logs
On Demand
Monitoring Events
On Demand
Log Processing Rules
On Demand
Define Your Universal Device Poller
9 MIN
On Demand
In this training, you will learn about the basic functionality of UnDP's “Define Your Universal Device Poller” window to better understand UnDP's usability.
Is this right for me?
This course is tailored for all new and existing SolarWinds customers eager to learn more about the Universal Device Poller’s basic features and functions to create custom pollers effectively.
available videos
Define Your Universal Device Poller
On Demand
Universal Device Poller MIB Value Types
7 MIN
On Demand
In this training, learn about the UnDP Advanced Options - MIB Value Types.
Is this right for me?
This course is tailored for all new and existing SolarWinds customers eager to learn more about customizing the MIB values and tables, addressing your specific needs as you create a new Universal Device Poller.
available videos
Universal Device Poller MIB Value Types
On Demand
Universal Device Poller SNMP GET Types
6 MIN
On Demand
In this training, learn about the SolarWinds® Platform UnDP - SNMP GET Types and the difference between GET, GET NEXT, and GET TABLE.
Is this right for me?
This course is tailored for all new and existing SolarWinds customers eager to learn more about the different UnDP GET Types and know the proper SNMP GET Type to select as we create a New Universal Device Poller.
available videos
Universal Device Poller SNMP GET Types
On Demand
Monitoring DMZ servers using Network Performance Monitor (NPM)
3 MIN
On Demand
Essentials to monitor DMZ servers using NPM
•Determine polling methods that can be used for monitoring servers in DMZ
•Recognize essential requirements to monitor DMZ servers
Is this right for me?
For customers interested in learning about monitoring DMZ servers using Network Performance Monitor.
available videos
Monitoring DMZ servers using Network Performance Monitor (NPM)
On Demand
Understanding What “Flows Never Received” Means in NetFlow Traffic Analyzer (NTA)
5 MIN
On Demand
This video discusses what the NTA error message “Flows Never Received” means.
• Reviews the basics of device configuration for NTA
• Discusses common causes of the error message
• Demonstrates how to use WireShark to troubleshoot and verify flow field configurations
Is this right for me?
For customers looking for information on NTA device configurations or troubleshooting tips for NTA “Flows Never Received” errors they may see in their environment.
available videos
Understanding What “Flows Never Received” Means in NetFlow Traffic Analyzer (NTA)
On Demand
Identifying Bandwidth Consumers with Top Talkers
6 MIN
On Demand
Learn how to leverage SolarWinds® NetFlow Traffic Analyzer top talker alerts. Once deployed, utilize NetFlow Traffic Analyzer resources such as Top X Endpoint and Top X Conversation to identify if there is a need to tweak capacity planning, block, or limit certain users on your network.
Is this right for me?
This training is for customers who want to leverage NetFlow monitoring and troubleshooting by using Top Talkers resources.
available videos
Identifying Bandwidth Consumers with Top Talkers
On Demand
Optimizing Flows with Flow Management Features
14 MIN
On Demand
This video walks through the key Flow management features in Hybrid Cloud Observability and NetFlow Traffic Analyzer, designed to increase the visibility and organization of your Flows in views, alerts, and reports.
Is this right for me?
This video is suitable for customers monitoring and processing flows in Hybrid Cloud Observability and NetFlow Traffic Analyzer
available videos
Optimizing Flows with Flow Management Features
On Demand
Network Management
User Device Tracking and Switch Port Management
19 MIN
On Demand
In this training, learn about switch port management and user device tracking in Hybrid Cloud Observability. These features allow you to monitor your users, managed devices, and ports from a single dashboard of self-hosted platform.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing switch ports and tracking user connections on the network.
available videos
User Device Tracking and Switch Port Management
On Demand
VoIP call and Network Quality Assurance Management
47 MIN
On Demand
In this training, learn how to manage VoIP calls and Network Quality Assurance operations to effectively troubleshoot performance problems you may experience with IP-based applications. This includes audio conferencing, video conferencing, and web conferencing all managed from a single dashboard of SolarWinds Hybrid Cloud Observability.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing, troubleshooting and monitoring VoIP calls and how to use Network Quality Assurance operations to proactively monitor the quality of WAN connections.
Recommended learning for the SolarWinds Certified Professional exam
available videos
VoIP call and Network Quality Assurance Management
On Demand
IP Address Management
1 HR 11 MIN
On Demand
In this training, learn about IP Address Management features to provide integrated DNS, DHCP and IP Address Management. These features help you to monitor your entire IP address space from a single dashboard of Hybrid Cloud Observability.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing IP address status and availability along with managing DNS and DHCP in their environment.
Recommended learning for the SolarWinds Certified Professional exam
available videos
IP Address Management
On Demand
SolarWinds Observability Self-Hosted Network Device Configuration and Management (OD)
2 HR 39 MIN
On Demand
SolarWinds Observability Self-Hosted Network Network Device Configuration and Management training class is designed to educate SolarWinds customers on effectively utilizing the SolarWinds Observability Self-Hosted Network solution to monitor and manage network devices using this feature to automate network configuration management tasks. This increases availability, saves time, improves security, and ensures policy adherence.
SolarWinds Observability Self-Hosted Network Network Device Configuration and Management features automation capabilities that reduce the amount of time network engineers spend on mundane network tasks, allowing them to focus on business-critical network projects.
Is this right for me?
This course is designed for anyone who wishes to learn how to effectively tools found in SolarWinds Observability Self-Hosted Network and Network Configuration Manager (NCM)
Recommended learning for the SolarWinds Certified Professional exam
available videos
The Network Device Configuration and Management Feature
On Demand
The Config File Management
On Demand
The Config Change Templates
On Demand
Change Monitoring
On Demand
The Policy Report Writer
On Demand
Troubleshooting NCM Jobs
4 MIN
On Demand
Learn basic checks and troubleshooting when running SolarWinds® Network Configuration Manager (NCM) jobs.
• Recognize common issues and errors in NCM jobs.
• Perform initial diagnosis and basic troubleshooting with
Is this right for me?
For any customers interested in learning about basic troubleshooting in NCM
available videos
Troubleshooting Jobs in NCM
On Demand
Utilizing the Request IP Address Form in SolarWinds® IP Address Manager
5 MIN
On Demand
Learn about a SolarWinds® IP Address Manager feature in this training. The training will cover how to utilize the Request IP Address Form.
Is this right for me?
This course suits all new and existing SolarWinds® customers looking to learn more about the Request IP Address Form of SolarWinds® IP Address Manager feature.
available videos
Utilizing the Request IP Address Form in SolarWinds® IP Address Manager
On Demand
SolarWinds Certified Professional
Getting Started with Access Rights Manager (On Demand Video)
2 HR 41 MIN
On Demand
Getting Started with ARM recorded class.
This course serves as an introduction to SolarWinds® Access Rights Manager (ARM). We will discuss the hardware and software requirements, permissions needed, and features of each module. We will then walk through the product’s installation, configuration, and interface.
This training is intended to quickly bring you up to speed on all the new product improvements.
Presenter: Jason Dee, SolarWinds Technical Trainer
Learning materials:
Is this right for me?
Anyone new to Access Rights Manager
Recommended learning for the SolarWinds Certified Professional exam
available videos
Installing ARM and Configuring Scans
On Demand
Configuring ARM Settings and File Server Logga
On Demand
Using the ARM Client
On Demand
Using ARM Groups
On Demand
Using the Web Client and Department Profiles
On Demand
Data Ownership, Requests, and Recertification
On Demand
SCP Preparation: SolarWinds Diagnostics and Troubleshooting
4 HR 11 MIN
On Demand
This video series looks at optimization best practices along with diagnostics and troubleshooting methods and skills for the Orion Platform. The series is intended for SolarWinds Certified Professional (SCP) preparation and also provides more advanced knowledge for Orion Platform users. It’s strongly recommended you view the videos in the recommended order for the best experience. Both sections and individual videos are numbered and in order for your convenience.
Learning materials:
Is this right for me?
• I am studying for the Diagnostics and Troubleshooting SCP exam
• I am an experienced Orion Platform user and looking to expand my knowledge and competency managing my system
Recommended learning for the SolarWinds Certified Professional exam
available videos
Orion Optimization Chapter 1
On Demand
Orion Optimization Chapter 2
On Demand
Orion Optimization Chapter 3
On Demand
Orion Troubleshooting Basics Chapter 1
On Demand
Orion Troubleshooting Basics Chapter 2
On Demand
Orion Troubleshooting Basics Chapter 3
On Demand
Troubleshooting Primary Components Chapter 1
On Demand
Troubleshooting Primary Components Chapter 2
On Demand
Troubleshooting Primary Components Chapter 3
On Demand
Troubleshooting Primary Components Chapter 4
On Demand
Troubleshooting Primary Components Chapter 5
On Demand
Troubleshooting Primary Components Chapter 6
On Demand
Troubleshooting Orion Features Chapter 1
On Demand
Troubleshooting Orion Features Chapter 2
On Demand
Troubleshooting Orion Features Chapter 3
On Demand
Troubleshooting Orion Features Chapter 4
On Demand
SolarWinds® Hybrid Cloud Observability Network Monitoring SCP Practice Exam
1 HR 28 MIN
On Demand
This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.
Learning materials:
Is this right for me?
This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Network Monitoring SCP Practice Exam Set 1
On Demand
Network Monitoring SCP Practice Exam Set 2
On Demand
SolarWinds® Self-Hosted Platform SCP Practice Exam
1 HR 32 MIN
On Demand
This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.
Learning materials:
Is this right for me?
This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Self-Hosted Platform SCP Practice Exam Set 1
On Demand
Self-Hosted Platform SCP Practice Exam Set 2
On Demand
SolarWinds® Service Desk SCP Practice Exam
1 HR 21 MIN
On Demand
This practice exam assesses the participant's knowledge and readiness for the upcoming test. This practice test allows you to become familiar with the actual SolarWinds Certification Professional exam's structure and timing, which can elevate your efficiency and improve performance.
Learning materials:
Is this right for me?
This practice exam is designed for system administrators, network engineers, and IT personnel who would like to review for the SCP exam on HCO Network Monitoring.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Service Desk SCP Practice Exam Set 1
On Demand
Service Desk SCP Practice Exam Set 2
On Demand
Introducing SolarWinds Database Monitoring Tools
6 HR 40 MIN
On Demand
In this course, learn about the products and features available for monitoring and troubleshooting database performance issues. The topics covered in this course include Installation Licensing and Architecture, Navigation of the Tool’s Interfaces, Generating Reports and Configuring Alerts, User and Group Overviews, and Troubleshooting Methodology.
Is this right for me?
Are you new to SolarWinds database monitoring? This course is targeted at entry-level learners who need to understand the features and processes of SolarWinds database monitoring tools to improve the stability and reliability of their solutions’ database tier.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction to SolarWinds DB Tools
On Demand
Architecture, Installation, and Licensing
On Demand
Navigating the Monitoring Tools
On Demand
Alerts and Reports
On Demand
Users and Groups Overview
On Demand
Using SolarWinds Database Monitoring Tools and Troubleshooting Methodologies
On Demand
IP Address Management
1 HR 11 MIN
On Demand
In this training, learn about IP Address Management features to provide integrated DNS, DHCP and IP Address Management. These features help you to monitor your entire IP address space from a single dashboard of Hybrid Cloud Observability.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing IP address status and availability along with managing DNS and DHCP in their environment.
Recommended learning for the SolarWinds Certified Professional exam
available videos
IP Address Management
On Demand
Network Monitoring: Flows
1 HR 11 MIN
On Demand
Participants will learn how to manage and monitor network device flows effectively and use SolarWinds® Hybrid Cloud Observability to filter, alert and gain insight into their network bandwidth utilization.
Is this right for me?
This video is suitable for anyone who wishes to learn how to effectively configure and use the flow monitoring features of SolarWinds® Hybrid Cloud Observability
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction and Agenda
On Demand
IP Flow Monitoring Basics
On Demand
Features
On Demand
Summary View
On Demand
Flow Sources and CBQoS Views
On Demand
Flow Alerts
On Demand
Netflow Management Settings
On Demand
IP Address Groups
On Demand
Application and Service Ports
On Demand
Autonomous Systems
On Demand
Monitored Protocols
On Demand
Type of Service
On Demand
NetFlow Collector Service
On Demand
Optimization
On Demand
Top Talker Optimization
On Demand
CBQoS Polling
On Demand
DNS and NetBIOS Resolution
On Demand
Flow Storage Database Settings
On Demand
Charting and Graphing Settings
On Demand
Troubleshooting
On Demand
Network Monitoring: Log & Event Analysis
13 MIN
On Demand
Participants will learn how to manage and configure tools for monitoring syslog, traps, Windows event logs, and flat text files from Windows and Linux machines.
Is this right for me?
This video is suitable for anyone who wishes to learn how to effectively configure and use the flow and log management features of SolarWinds® Hybrid Cloud Observability.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction and Agenda
On Demand
Filter Event Logs
On Demand
Monitoring Events
On Demand
Log Processing Rules
On Demand
Network Monitoring: Health & Performance
1 HR 25 MIN
On Demand
This video introduces and trains users on effectively using the network health and performance monitoring features of SolarWinds® Hybrid Cloud Observability. Participants will learn how to build effective custom SNMP pollers, use NetPath to troubleshoot network connections, and learn about other features such as Network Insight, capacity planning, and forecasting critical resources.
Is this right for me?
This video is suitable for anyone who wishes to learn how to effectively configure and use the network device health and performance monitoring features of SolarWinds® Hybrid Cloud Observability
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction & Agenda
On Demand
SolarWinds MIB DB
On Demand
Custom Pollers
On Demand
Capacity Planning
On Demand
Network Device Hardware Health
On Demand
NetPath
On Demand
Network Insight
On Demand
Troubleshooting Network Monitoring
On Demand
SolarWinds Observability SaaS Fundamentals (On Demand)
2 HR 13 MIN
On Demand
The SolarWinds Observability SaaS (formerly known as SolarWinds Observability) Fundamentals technical training class is designed to educate SolarWinds customers on how to effectively set up, customize, and use SolarWinds Observability SaaS to monitor and troubleshoot their cloud-native environment. Participants will learn how to add entities for monitoring and how to analyze and explore the metrics using features in their Observability SaaS tenant. Participants will learn how to add and monitor websites, services, and databases and how to monitor both self-hosted and cloud entities from within the SolarWinds Observability SaaS web interface.
Is this right for me?
This course is designed for customers wishing to learn how to use SolarWinds Observability SaaS to monitor their cloud-native environment.
Recommended learning for the SolarWinds Certified Professional exam
available videos
System Requirements Overview and Entity Health
On Demand
Monitoring Websites
On Demand
Monitoring Applications
On Demand
Monitoring Infrastructure
On Demand
Monitoring Databases
On Demand
Extended Monitoring in AWS and Azure
On Demand
Monitoring Kubernetes
On Demand
Monitoring On Prem and Infrastructure
On Demand
Using Common Settings
On Demand
Entity Groups
On Demand
Creating Dashboards
On Demand
Managing and Creating Alerts
On Demand
The Explore Feature
On Demand
The Analyze Feature
On Demand
The Logs Feature
On Demand
SolarWinds Observability Self-Hosted Network Device Configuration and Management (OD)
2 HR 39 MIN
On Demand
SolarWinds Observability Self-Hosted Network Network Device Configuration and Management training class is designed to educate SolarWinds customers on effectively utilizing the SolarWinds Observability Self-Hosted Network solution to monitor and manage network devices using this feature to automate network configuration management tasks. This increases availability, saves time, improves security, and ensures policy adherence.
SolarWinds Observability Self-Hosted Network Network Device Configuration and Management features automation capabilities that reduce the amount of time network engineers spend on mundane network tasks, allowing them to focus on business-critical network projects.
Is this right for me?
This course is designed for anyone who wishes to learn how to effectively tools found in SolarWinds Observability Self-Hosted Network and Network Configuration Manager (NCM)
Recommended learning for the SolarWinds Certified Professional exam
available videos
The Network Device Configuration and Management Feature
On Demand
The Config File Management
On Demand
The Config Change Templates
On Demand
Change Monitoring
On Demand
The Policy Report Writer
On Demand
VoIP call and Network Quality Assurance Management
47 MIN
On Demand
In this training, learn how to manage VoIP calls and Network Quality Assurance operations to effectively troubleshoot performance problems you may experience with IP-based applications. This includes audio conferencing, video conferencing, and web conferencing all managed from a single dashboard of SolarWinds Hybrid Cloud Observability.
Is this right for me?
This course is suitable for all new and existing SolarWinds customers looking to learn more about how Hybrid Cloud Observability can assist admins in managing, troubleshooting and monitoring VoIP calls and how to use Network Quality Assurance operations to proactively monitor the quality of WAN connections.
Recommended learning for the SolarWinds Certified Professional exam
available videos
VoIP call and Network Quality Assurance Management
On Demand
Enterprise Operations Console
Getting Started with Enterprise Operations Console (On Demand)
1 HR 51 MIN
On Demand
Learn SolarWinds® Enterprise Operations Console (EOC), a single, consolidated command center to monitor network performance across your entire enterprise, proactively maintain network stability, and respond to any network issues, even if those issues occur at remote locations.
Learning materials:
Is this right for me?
This training is intended for those who have existing SolarWinds Orion® Platform deployment and would like to learn how to scale their monitoring
available videos
Introduction to EOC
On Demand
EOC Installation
On Demand
Setting Up Initial Admin Password
On Demand
Add SolarWinds Sites
On Demand
Managing SolarWinds Site Credentials
On Demand
Allow Automatic Logins
On Demand
Disable SolarWinds Site
On Demand
Customize Menu Bars
On Demand
View Consolidated SolarWinds Site Data
On Demand
Customize the Environment Summary Widget
On Demand
View Top Critical Statuses From SolarWinds Sites in EOC
On Demand
View and Acknowledge Alerts
On Demand
View and Clear Events
On Demand
View Events, Alerts, and Audit Events
On Demand
Display Maps From SolarWinds Sites in EOC
On Demand
Manage Reports in EOC Introduction
On Demand
Import Reports From SolarWinds Sites to EOC
On Demand
Introduction to Managing Custom Properties in EOC
On Demand
Create Custom Properties For a Remote Site in EOC
On Demand
Remove Custom Properties For a Remote Orion Site in EOC
On Demand
Filter and Sort Custom Properties in EOC
On Demand
Consolidate Custom Properties in EOC
On Demand
Define What SolarWinds Site Data a User Can Access in EOC
On Demand
Infrastructure Monitoring
SolarWinds Observability Self-Hosted Application Monitoring (On Demand Video)
2 HR 2 MIN
On Demand
The SolarWinds Hybrid Cloud Observability Application Monitoring customer training class is a specialized program designed to educate SolarWinds customers on effectively utilizing the Hybrid Cloud Observability solution for application monitoring. Participants will learn about the software's features, gain insights into best practices for monitoring applications in hybrid cloud environments, and receive hands-on training to set up, manage, troubleshoot, and optimize application monitoring. This training empowers customers to maximize the benefits of SolarWinds' application monitoring capabilities within their hybrid cloud infrastructure.
Is this right for me?
Determining if the SolarWinds Hybrid Cloud Observability Application Monitoring customer training class is suitable for you depends on various factors:
1. Role and Responsibilities: Consider your role within your organization.
2. Availability of Resources. Evaluate whether you have the necessary time and budget to commit to this training program.
3. Company Needs: Consider whether your organization would benefit from the knowledge and skills you acquire from this training.
available videos
Introduction to Application Monitoring
On Demand
Buidling Custom Templates
On Demand
Script Monitors
On Demand
Troubleshooting Tools
On Demand
Application Dependency Mapping
On Demand
App Insights for Applications
On Demand
API Pollers
On Demand
Web Performance Monitoring
On Demand
Next Steps
On Demand
SolarWinds Observability Self-Hosted Server Monitoring (On Demand Video)
1 HR 29 MIN
On Demand
The SolarWinds Hybrid Cloud Observability Server Monitoring customer training class is a specialized educational program designed to empower SolarWinds customers with the knowledge and skills necessary to effectively utilize the Hybrid Cloud Observability solution for server monitoring. In this class, participants can expect to learn about key features and functionalities of the software, gain insights into best practices for server monitoring in on-premises, cloud, and hybrid environments, and receive training to navigate the platform, set up monitoring, troubleshoot issues, and optimize server performance. This training equips customers with the expertise needed to maximize the benefits of SolarWinds' server monitoring capabilities in their infrastructure.
Is this right for me?
s this right for me?
Deciding if the SolarWinds Hybrid Cloud Observability Server Monitoring customer training class is right for you depends on several factors:
1. Consider your role within your organization.
2. Familiarity with SolarWinds.
3. Determine your specific training objectives.
4. Time and Resources.
5. Company's Needs.
available videos
Introduction
On Demand
Monitoring Your Servers
On Demand
Server Management Tools
On Demand
Server Asset Inventory
On Demand
Server Hardware Health
On Demand
Virtual Infrastructure Monitoring
On Demand
Cloud Infrastructure Monitoring
On Demand
Container Monitoring
On Demand
Working with Templates
On Demand
SAM Settings
On Demand
Server Performance Monitoring
On Demand
Next Steps
On Demand
SolarWinds Observability Self-Hosted Virtualization Management and Monitoring (On Demand)
46 MIN
On Demand
Gain insights into monitoring virtual machines, hosts, clusters, and data stores. Explore best practices for optimizing performance and troubleshooting issues in virtual environments. The class provides comprehensive training on SolarWinds Virtualization Management and Monitoring, a powerful tool for monitoring and managing virtual environments. This course is designed for IT professionals, system administrators, and virtualization managers who want to enhance their skills in managing virtual infrastructures effectively.
Is this right for me?
This virtualization management class is ideal for IT professionals at all levels who work with virtualized environments. If you want to improve efficiency and reduce costs, this class is for you.
available videos
Getting Started with Virtualization Management and Monitoring
On Demand
Virtualization Management Tools
On Demand
Recommendations
On Demand
Sprawl Dashboard
On Demand
Capacity Planning with Virtualization Management and Monitoring
On Demand
Storage Resource Monitor
49 MIN
On Demand
provides comprehensive training on SolarWinds Virtualization Management and Monitoring, a powerful tool for monitoring and managing virtual environments. This course is designed for IT professionals, system administrators, and virtualization managers who want to enhance their skills in managing virtual infrastructures effectively.
RIGHT FOR ME: This virtualization management class is ideal for IT professionals at all levels who work with virtualized environments. If you want to improve efficiency and reduce costs, this class is for you.
TITLE:
SolarWinds Storage Resource Monitor (SRM) class comprehensively monitors and manages storage devices, arrays, and networks. It allows you to monitor your storage infrastructure's performance, capacity, and health to ensure optimal performance and availability.
Is this right for me?
The Storage Resource Monitor (SRM) class in SolarWinds is designed for IT professionals responsible for managing and monitoring storage infrastructure within an organization. This includes storage administrators, system administrators, and IT managers who oversee storage operations.
available videos
Storage Resource Monitor
On Demand
Server & Application Monitor
Creating an Asset Inventory Report in SAM
7 MIN
On Demand
This video will walk you through how to create an asset inventory report in SolarWinds® Server & Application Monitor (SAM). This information can also benefit those interested in tracking asset depreciation, gathering information for insurance purposes, or managing and maintaining their infrastructure.
Is this right for me?
This video is suitable for new and existing SAM users, especially those who keep an eye of their server inventory.
available videos
Creating an Asset Inventory Report in SAM
On Demand
Virtualization Manager
SolarWinds Observability Self-Hosted Virtualization Management and Monitoring (On Demand)
46 MIN
On Demand
Gain insights into monitoring virtual machines, hosts, clusters, and data stores. Explore best practices for optimizing performance and troubleshooting issues in virtual environments. The class provides comprehensive training on SolarWinds Virtualization Management and Monitoring, a powerful tool for monitoring and managing virtual environments. This course is designed for IT professionals, system administrators, and virtualization managers who want to enhance their skills in managing virtual infrastructures effectively.
Is this right for me?
This virtualization management class is ideal for IT professionals at all levels who work with virtualized environments. If you want to improve efficiency and reduce costs, this class is for you.
available videos
Getting Started with Virtualization Management and Monitoring
On Demand
Virtualization Management Tools
On Demand
Recommendations
On Demand
Sprawl Dashboard
On Demand
Capacity Planning with Virtualization Management and Monitoring
On Demand
Web Performance Monitor
Getting Started With Web Performance Monitor (WPM)
25 MIN
On Demand
This is the best place to help you get started with and set up SolarWinds® Web Performance Monitor (WPM).
• Understand the components to achieve a comprehensive web performance monitoring
• Recognize requirements and best practices to set up and use WPM
Is this right for me?
For any customers interested in learning about Web Performance Monitor.
available videos
Getting Started With Web Performance Monitor (WPM)
On Demand
Security Event Manager
Security Event Manager (SEM) 2020.4 Release Training
20 MIN
On Demand
This video discusses what's new in the SEM version 2020.4, released on Nov. 18th 2020.
What's New:
This release continued the focus on moving functionality from to old flash GUI to HTML5 Navigation.
Saved and Scheduled Searches.
LDAP and Email recipients.
Directory Service groups.
Is this right for me?
This video is relevant for all SEM customers.
available videos
SEM 2020.4 Release Training
On Demand
Security Event Manager (SEM) - Managing Nodes and Connectors
17 MIN
On Demand
In this video, we discuss the differences between agent nodes and non-agent nodes, adding new nodes, and managing connectors for different data sources.
Is this right for me?
Suitable for all new users of Security Event Manager, including users migrating from other log management and security applications.
available videos
Security Event Manager (SEM) - Managing Nodes and Connectors
On Demand
Deploying Agents, Windows File Integrity Monitoring, USB-Defender
12 MIN
On Demand
In this video, we discuss different SEM Agent deployment options and walk through an installation. We then configure a FIM connector and review some best practices. Finally, we talk about how to use USB-Defender and its related rules.
Is this right for me?
Suitable for all users of SEM.
available videos
SEM Deploying Agents/ FIM / USB Defender
On Demand
Getting Started With Security Event Manager (SEM) (On Demand Video)
1 HR 11 MIN
On Demand
Learn about SolarWinds® Security Event Manager (formerly Log & Event Manager). SEM is a security information and event management (SIEM) virtual appliance designed to add value to existing security products and increase efficiencies in administering, managing, and monitoring security policies and safeguards on your network. SEM provides access to log data for forensic and troubleshooting purposes and tools to help you manage log data. SEM leverages collected logs, analyzes them in real time, and notifies you of problems before they can cause further damage.
Is this right for me?
This training is intended for those who would like to learn how to install and set up SEM. This also includes details on how to work with the basic SEM features.
available videos
Introduction
On Demand
Explaining Data Breach
On Demand
Understanding Compliance Key Features
On Demand
Setup and Reservations
On Demand
Understanding Performance Variables
On Demand
Introduction To Rules
On Demand
System Requirements
On Demand
Installing Your Security Event Manager
On Demand
Introduction To Your SEM Dashboard
On Demand
Creating Widgets
On Demand
How To Use Live Events and Filters
On Demand
Managing Agent Nodes Connectors
On Demand
Managing SEM Nodes
On Demand
Setting Up Your Connector Profiles
On Demand
Configuring Your Manager Connector
On Demand
Configuring A Basic Rule
On Demand
Setting Up Your Email Template
On Demand
Managing User and User-Defined Groups
On Demand
Settings Overview
On Demand
Alerting & Reporting with Security Event Manager (On Demand Video)
1 HR 13 MIN
On Demand
This course offers an intermediate view of the Security Event Manager (formerly Log & Event Manager) tool. It provides practical use cases for the commonly used features of the product. This course is an intermediate level and will focus on more features (Rules, nDepth, FIM, backups, and more) and at a deeper level than the introductory class.
Learning materials:
available videos
CLI Commands Part 1
On Demand
CLI Commands Part 2
On Demand
Historical Events Part 1
On Demand
Historical Events Part 2
On Demand
Rules
On Demand
Configuring Your Manager Connectors
On Demand
Troubleshoot Connectors
On Demand
Run or Schedule a SEM Report
On Demand
FIM
On Demand
USB Defender
On Demand
Visualizing Network and Log Data for Security Event Manager
14 MIN
On Demand
Learn about the different types of dashboard widgets and how to alter them to your preference.
Is this right for me?
This training is intended for those new to Security Event Manager or who need to expand their knowledge of the product's features.
available videos
Visualizing Network and Log Data for Security Event Manager
On Demand
Run or Schedule a SEM Report
8 MIN
On Demand
This video will showcase how to run an on-demand report or create a scheduled report for the Security Event Manager. On-demand reports are reports you generate when you need them. Scheduled reports are reports that automatically run on their own based on a specific schedule you set up for each report.
Is this right for me?
This video is for administrators working on Security Event Manager. This will let you maximize the potential of your SEM by using the new HTML reporting tool.
available videos
How to Run or Schedule a SEM Report
On Demand
Access Rights Manager
Access Rights Manager™ (ARM) Installation and Configuration
17 MIN
On Demand
This video will walk you through the download, installation, and license activation of the ARM Server software.
available videos
Access Rights Manager™ Installation and Configuration
On Demand
Access Rights Manager™ Introduction to Architecture
11 MIN
On Demand
This video discusses the architecture of Access Rights Manager.
available videos
ARM: Introduction to Architecture
On Demand
ARM Scan and Logga Configuration
12 MIN
On Demand
This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples
Is this right for me?
This video will discuss Scan and Logga configuration options with important notes and walk you through a few examples
available videos
ARM Scan and Logga Configuration
On Demand
Getting Started with Access Rights Manager (On Demand Video)
2 HR 41 MIN
On Demand
Getting Started with ARM recorded class.
This course serves as an introduction to SolarWinds® Access Rights Manager (ARM). We will discuss the hardware and software requirements, permissions needed, and features of each module. We will then walk through the product’s installation, configuration, and interface.
This training is intended to quickly bring you up to speed on all the new product improvements.
Presenter: Jason Dee, SolarWinds Technical Trainer
Learning materials:
Is this right for me?
Anyone new to Access Rights Manager
Recommended learning for the SolarWinds Certified Professional exam
available videos
Installing ARM and Configuring Scans
On Demand
Configuring ARM Settings and File Server Logga
On Demand
Using the ARM Client
On Demand
Using ARM Groups
On Demand
Using the Web Client and Department Profiles
On Demand
Data Ownership, Requests, and Recertification
On Demand
Configuring Active Directory Scan in Access Rights Manager
17 MIN
On Demand
Learn the ins and outs of adequately configuring an Active Directory scan in Access Rights Manager. This video will discuss the primary and multiple advanced configurations to customize it to your environment.
Is this right for me?
Refer to this video to tailor your Active Directory scan to your environment.
available videos
Configuring Active Directory Scan in Access Rights Manager
On Demand
Migrating Your Access Rights Manager SQL Database to a New Database Instance
10 MIN
On Demand
Walkthrough all the steps in migrating an ARM database from one server or instance to another.
Is this right for me?
Access Rights Manager administrators who want to know more about ARM database management and configuration
available videos
Migrating Your Access Rights Manager SQL Database to a New Database Instance
On Demand
Authenticating ARM Clients and Collectors with Init-Codes or Client Certificates
7 MIN
On Demand
Learn how to secure your collectors and rich clients using the new gRPC certificate-based authentication.
Is this right for me?
Applies to Access Rights Manager 2024.3 and later.
available videos
Authenticating ARM Clients and Collectors with Init-Codes or Client Certificates
On Demand
Database Performance Analyzer
Getting Started with Database Performance Analyzer (On Demand Video)
1 HR 42 MIN
On Demand
We introduce Database Performance Analyzer (DPA) and discuss best practices for using DPA to troubleshoot performance issues with the database environments.
We cover the installation and architecture of DPA, and demonstrate how to configure the alerts and reports available in DPA for your needs. We also explore how to best use some of the features of DPA to find the root causes of performance issues in your environment and get suggestions on how they could be resolved.
Learning materials:
Is this right for me?
Suitable for all new users of Database Performance Analyzer.
available videos
Introduction (Chapter 1)
On Demand
System Requirements (Chapter 2)
On Demand
Licensing (Chapter 3)
On Demand
Server Installation, Repository and Registration (Chapter 4)
On Demand
Using the Current Tab to Investigate Ongoing Sessions (Chapter 5)
On Demand
Identifying Issues That Happened in the Past (Chapter 6)
On Demand
Identifying VM Performance and Its Impact on Database Performance (Ch.7)
On Demand
Alerts (Chapter 8)
On Demand
Reports (Chapter 9)
On Demand
REST API (Chapter 10)
On Demand
Configuring Active Directory and Other LDAP Implementations for DPA
8 MIN
On Demand
This Quick Byte video will show you how to use Active Directory or LDAP user authentication in SolarWinds® Database Performance Analyzer (DPA).
Is this right for me?
This course is right for you if you want to integrate your Active Directory in DPA for easy user management.
available videos
Configuring Active Directory and Other LDAP Implementations for DPA
On Demand
Steps in Registering On-Premise Oracle Instance on DPA
4 MIN
On Demand
Complete the following tasks to register an individual Oracle database instance for monitoring with DPA.
Is this right for me?
This video is suitable to Database Administrators and users of DPA who wish to register on-premises Oracle database instances in DPA.
available videos
Steps in Registering On-Premise Oracle Instance on DPA
On Demand
Tips and Tricks in Troubleshooting Connection Issues for SQL Server
4 MIN
On Demand
This video helps you troubleshoot problems encountered while setting up DPA, creating SQL Server repositories, or registering SQL Server databases for monitoring in DPA.
Is this right for me?
This video is suitable to DPA administrators who wish to have the knowledge to resolve problems encountered in setting up SQL Server instances in DPA
available videos
Tips and Tricks in Trouble Shooting Connection Issues for SQL Server
On Demand
Using the SolarWinds® Database Performance Analyzer (DPA) REST API
40 MIN
On Demand
Use the DPA REST API to securely connect to the DPA server and issue commands. DPA API calls can retrieve information and automate management tasks, such as registering database instances, stopping and starting monitors, adding annotations, and allocating licenses.
Is this right for me?
This class is intended for advanced users who wish to automate their SolarWinds® Database Performance Analyzer tasks through REST API
available videos
Using the DPA REST API | Introduction (Chapter 1)
On Demand
Using the DPA REST API | Revisiting the DPA REST API Documentation (Chapter 2)
On Demand
Using the DPA REST API | Examples of Using PowerShell (Chapter 3)
On Demand
Using the DPA REST API | Prerequisites (Chapter 4)
On Demand
Using the DPA REST API | Database Monitoring Examples (Chapter 5)
On Demand
Using the DPA REST API | License Allocation Examples (Chapter 6)
On Demand
Using the DPA REST API | Annotation Examples (Chapter 7)
On Demand
Using the DPA REST API | Database Registration Examples (Chapter 8)
On Demand
Using the DPA REST API | Database Custom Properties Examples (Chapter 9)
On Demand
Using the DPA REST API | Thank You ((Chapter 10)
On Demand
Tips and Tricks in Deploying Database Performance Analyzer to the cloud
6 MIN
On Demand
Learn how to deploy SolarWinds® DPA in cloud environments effectively.
Is this right for me?
This training is intended for those with an existing SolarWinds® DPA and those interested in testing it out.
available videos
Tips and Tricks in Deploying Database Performance Analyzer to the cloud
On Demand
Introducing SolarWinds Database Monitoring Tools
6 HR 40 MIN
On Demand
In this course, learn about the products and features available for monitoring and troubleshooting database performance issues. The topics covered in this course include Installation Licensing and Architecture, Navigation of the Tool’s Interfaces, Generating Reports and Configuring Alerts, User and Group Overviews, and Troubleshooting Methodology.
Is this right for me?
Are you new to SolarWinds database monitoring? This course is targeted at entry-level learners who need to understand the features and processes of SolarWinds database monitoring tools to improve the stability and reliability of their solutions’ database tier.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction to SolarWinds DB Tools
On Demand
Architecture, Installation, and Licensing
On Demand
Navigating the Monitoring Tools
On Demand
Alerts and Reports
On Demand
Users and Groups Overview
On Demand
Using SolarWinds Database Monitoring Tools and Troubleshooting Methodologies
On Demand
Database Performance Monitor
Getting Started with Database Performance Monitor (DPM)
1 HR 13 MIN
On Demand
Database Performance Monitor is a SaaS solution designed to provide observability into your NoSQL and open-source databases.
This video covers the following topics:
Selecting Hosts
Summary Page
Explorer
Profiler
Best Practices Page
Events Page
Change Markers
Queries Page
Samples Explorer
Charts Dashboards
Metrics Page
Notebooks
Alerts
available videos
Introduction
On Demand
Architecture
On Demand
Installation
On Demand
Navigation
On Demand
Optimization
On Demand
Troubleshooting
On Demand
Alerts
On Demand
SQL Sentry
Getting Started With SQL Sentry (On Demand)
4 HR 55 MIN
On Demand
In this video, you will be introduced to SolarWinds® SQL Sentry. You will learn how to navigate the product's features to investigate, troubleshoot and optimize your Microsoft SQL Server environment. Additional topics will also include installation, architecture, and license management.
Is this right for me?
This training is intended for those new to SQL Sentry or needing to expand their knowledge of the product's features.
available videos
What is SQL Sentry?
On Demand
SQL Sentry Architecture
On Demand
SQL Sentry Installation and Licensing
On Demand
Navigation the Client Application
On Demand
Monitoring SQL Server with SQL Sentry
On Demand
How To Use SQL Sentry
On Demand
Administrating SQL Sentry
2 HR 1 MIN
On Demand
This course intends to build upon the knowledge gained in the Getting Started with SQL Sentry course. Learn how to create and organize users and groups, manage, and maintain SQL Sentry components, and Hybrid and Cloud Administration.
Is this right for me?
This course is intended for those who have completed the Getting Started with SQL Sentry course or have experience using the Client Application for SQL Sentry.
available videos
Introduction
On Demand
Managing Connections to SQL Sentry
On Demand
User and Group Administration in SQL Sentry
On Demand
Managing a SQL Sentry Instance
On Demand
Maintaining a SQL Sentry Instance
On Demand
Hybrid and Cloud Administration for SQL Sentry
On Demand
Conclusion
On Demand
SolarWinds SQL Sentry Overview
6 MIN
On Demand
This video is intended to give partners and customers an overview of the features and functionality of SolarWinds® SQL Sentry. It reviews the powerful feature set and management options for SQL Sentry.
Is this right for me?
This course is suited for learners interested in viewing the features and functionality of SQL Sentry.
available videos
SolarWinds SQL Sentry Overview
On Demand
Introducing SolarWinds Database Monitoring Tools
6 HR 40 MIN
On Demand
In this course, learn about the products and features available for monitoring and troubleshooting database performance issues. The topics covered in this course include Installation Licensing and Architecture, Navigation of the Tool’s Interfaces, Generating Reports and Configuring Alerts, User and Group Overviews, and Troubleshooting Methodology.
Is this right for me?
Are you new to SolarWinds database monitoring? This course is targeted at entry-level learners who need to understand the features and processes of SolarWinds database monitoring tools to improve the stability and reliability of their solutions’ database tier.
Recommended learning for the SolarWinds Certified Professional exam
available videos
Introduction to SolarWinds DB Tools
On Demand
Architecture, Installation, and Licensing
On Demand
Navigating the Monitoring Tools
On Demand
Alerts and Reports
On Demand
Users and Groups Overview
On Demand
Using SolarWinds Database Monitoring Tools and Troubleshooting Methodologies
On Demand
Dameware Remote Everywhere
Dameware Remote Everywhere Training Playlist
9 MIN
On Demand
Dameware Remote Everywhere Training Playlist contains short videos that help you get up to speed using Dameware Remote Everywhere.
Is this right for me?
This playlist can be watched collectively or select a video topic as needed
available videos
Adding a Technician
On Demand
Adding a Department
On Demand
Customize Branding
On Demand
Applet Customization
On Demand
Mobile Device Session
On Demand
Create a Post-Session Survey
On Demand
Starting an Attended Session
On Demand
Starting an Unattended Session
On Demand
Two-Factor Authentication
On Demand
Integration with SolarWinds Service Desk
On Demand
Web Help Desk
Web Help Desk Fundamentals: Installation, Configuration and Ticketing
1 HR 15 MIN
On Demand
In this training, Caroline Musindi, Web Help Desk (WHD) Application Engineer, will show you how to install and configure WHD as well as set up ticketing through email and the WHD web application.
Learning materials:
Is this right for me?
If you are new to WHD, this course is right for you.
available videos
Web Help Desk Fundamentals
On Demand
ipMonitor
Welcome to SolarWinds ipMonitor
8 MIN
On Demand
Introduction to ipMonitor:
#1 Product overview
#2 System and port requirements
#3 Installation best practices
Is this right for me?
For any customers interested in learning about SolarWinds® ipMonitor.
available videos
Welcome to ipMonitor | Product Overview (Chapter 1)
On Demand
Welcome to ipMonitor | System and Port requirements (Chapter 2)
On Demand
Welcome to ipMonitor | Installation Best Practices and Demo (Chapter 3)
On Demand
Getting Started With SolarWinds ipMonitor
12 MIN
On Demand
Watch this section to understand the basics of ipMonitor:
#4 Network discovery and optimizing your dashboard
#5 Managing accounts and credentials
#6 Adding, configuring, and optimizing monitors
Is this right for me?
For any customers interested in learning about SolarWinds® ipMonitor®.
available videos
Adding, Configuring, and Optimizing Monitors
On Demand
Managing Accounts and Credentials - ipMonitor
On Demand
Network Discovery and Optimizing your Dashboard - ipMonitror
On Demand
Optimizing Your SolarWinds ipMonitor
14 MIN
On Demand
Watch this section to learn how you can optimize your ipMonitor installation to take full advantage of its features:
#7 Groups and dependencies
#8 Customizing tags, properties, and smart groups
#9 Creating and managing alerts
#10 Managing and scheduling reports
#11 Creating and using ipMonitor maps
Is this right for me?
For any customers interested in learning about SolarWinds® ipMonitor®.
available videos
Managing and Scheduling reports
On Demand
Creating and Managing Alerts
On Demand
Customizing Tags, Properties, and Smart Groups
On Demand
Groups and Dependencies
On Demand
Creating and using ipMonitor Maps
On Demand
SolarWinds ipMonitor Extended Tools and Settings
8 MIN
On Demand
Watch this section to learn more about ipMonitor settings and its extended tools:
#12 Managing your ipMonitor settings
#13 Capturing a specific substring using Regex Wizard
#14 Using the SNMP tree and SNMP Wizard function
#15 Best practices for account management
Is this right for me?
For customers interested in learning more about advanced options of SolarWinds® ipMonitor®.
available videos
Using the SNMP Tree and SNMP Wizard function (Chapter 1)
On Demand
Best Practices for Account Management (Chapter 2)
On Demand
Capturing a specific substring using Regex Wizard (Chapter 3)
On Demand
Managing your ipMonitor Settings (Chapter 4)
On Demand
AppOptics
Docker Plug-in Installation
4 MIN
On Demand
Docker Integration
Learning materials:
Is this right for me?
Docker Integration
available videos
Docker Integration Installation
On Demand
AppOptics On-boarding Training Playlist
34 MIN
On Demand
Simple How-to videos to get you up and running with AppOptics.
Topics covered:
Pinpoint the root cause of performance issues
EosY Performance Monitoring
150+ Plugins and Integrations
Monitor Latency in Correlation with Deployment Events
Saas based monitoring of your services and custom applications
Code-Level Diagnostics
Cloud Infrastructure Monitoring for Root Cause Analysis
Distributed Tracing to debug Microservice Performance
Monitor Latency in Correlation with Deployment Events
Monitor Performance in Correlation with Shared Code
Pinpoint performance to resolve “Stop the World” or STW Garba
Is this right for me?
For users who are new to AppOptics
available videos
APM and Infrastructure Tools for Cloud-Native IT Environments
On Demand
Cloud Infrastructure Monitoring for Root Cause Analysis
On Demand
Code-Level Diagnostics
On Demand
Distributed Tracing to Debug Microservice Performance
On Demand
Monitor Cold Start Time
On Demand
Monitor Latency in Correlation with Deployment Events
On Demand
AppOptics Use Cases: Monitor Latency in Correlation With Deployment Events Part 2
On Demand
Monitor Performance in Correlation With Shared Code
On Demand
Performance Monitoring
On Demand
Pinpoint Performance to Resolve “Stop the World” or STW Garbage Issues
On Demand
Pinpoint the Root Cause of a Node.js Application Performance Issue
On Demand
Proactive Monitoring for Java Memory Leaks
On Demand
Proactive Monitoring for CPU Stealing
On Demand
SaaS-Based Monitoring of Your Services and Custom Applications
On Demand
150+ Plugins and Integrations
On Demand
Linux Java Agent Installation
7 MIN
On Demand
Linux Java Agent Installation
Is this right for me?
Linux Java Agent Installation
available videos
Linux Java Agent Installation
On Demand
AppOptics Creating Alerts
8 MIN
On Demand
This video demonstrates how to create alerts.
available videos
Creating Alerts
On Demand
Investigating Service Error Rates and Response Time Issues
3 MIN
On Demand
Investigating Service Error Rates and Response Time Issues
available videos
Investigating Service Error Rates and Response Times
On Demand