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Home > Success Center > Server & Application Monitor (SAM) > SAM 6.6 Release Notes

SAM 6.6 Release Notes

 

Updated March 27, 2018

These release notes describe the new features, improvements, and fixed issues in SolarWinds SAM 6.6. They also provide information about upgrades and describe workarounds for known issues.

For detailed system requirements, see SAM 6.6 system requirements

New features and improvements

Read this section for descriptions of new features and improvements offered in this release. For previous release information, see SAM Documentation - Previous Versions.

SAM 6.6 is an Orion Platform product that consumes Orion Platform 2017.3.

Application Dependencies

The  SAM Application Dependencies feature provides a holistic view of application and server connections, expanding monitoring by detecting how applications and nodes interact with each other. You can use data gathered during Application Dependencies polling to:

  • Understand which applications, application processes, and nodes connect with each another.
  • Ensure that the most important data for specific applications is monitored.
  • Identify unmonitored applications and processes that require attention.
  • Leverage latency and packet loss metrics to determine if an issue is caused by an application or the network.

This contextual visibility of relationships between applications and physical/virtual servers also reduces troubleshooting time. For example, instead of searching through many applications, nodes, and component monitors to determine why an application is slow, you can navigate to the new Incoming Connections resource on the Application and Node Details pages to analyze application dependencies and pinpoint the source of the issue.

To learn about supported environments, Orion Platform settings, and recommended monitoring limits related to the new Application Dependencies feature, see Configure the Application Dependencies feature.

Other improvements

  • Monitor performance and availability of IBM® AIX® Power Systems with the Orion Agent. Click here to read more about this new feature in our online IT community, THWACK.
  • Updated templates for Microsoft® Windows Server® 2016.

New customer installation

To install SAM, use the SolarWinds Orion Installer, see the new multi-product installer guide, and refer to the SAM Getting Started Guide to learn about configuring and customizing SAM.

SolarWinds Orion Installer

Use the SolarWinds Orion Installer to install and upgrade one or more Orion Platform products simultaneously in your environment. When installing new products into an existing Orion environment, the Orion Installer verifies compatibility between the product versions and notifies you if additional steps are needed. The Orion Installer also supports upgrades from older versions of the software with a generated upgrade path, merging the capabilities of the Product Upgrade Advisor into the installer.

  • .NET 4.6 is required to use the new installer and will be downloaded when you run the installer. Do not stop the installation after installing .NET 4.6 due to compatibility issues with older versions of SolarWinds software. A reboot may be required after installing .NET.
  • To eliminate compatibility issues, all required Orion Platform products are upgraded when you complete the Orion Installer. 

The installer:

  • Installs or upgrades all products from a single screen. You do not need to download files for each product.
  • Provides an easy-to-follow install path when required. If you upgrade from an older product version, the installer provides upgrade paths custom-made for your current environment so you can complete complex upgrades and installations with ease.
  • Runs preflight checks to ensure your environment specifications match the system requirements for selected product installs. If changes are needed, the installer provides guidance for required versions.
  • Automatically starts the Configuration Wizard as needed after product installs to complete database and configuration tasks.

» Read more about the Orion Installer

Before you upgrade!

If upgrading from a previous version of SAM, be aware of the following considerations:

  • To ensure a smooth upgrade, do the following:
  • This release candidate will not work on a FIPS-enabled version of Microsoft Windows.
  • If NPM and SAM are on the same server, you will be prompted to upgrade to NPM 12.2 before upgrading to SAM 6.6.
  • If you added a site binding to a host name in an earlier SAM version, you must bind the Orion Web Console to a fully-qualified domain name (FQDN). See this article
  • Microsoft Azure sometimes uses different terms for the same value in its user interface and documentation. If you plan to monitor Azure VMs, see this article for tips about adding Azure accounts.
  • If you plan to exceed SolarWinds recommendations and monitor 2000 or more Microsoft Azure VMs, see this article if the Orion Platform receives a Status Code 503 - Service Unavailable message when adding an Azure account.
  • To monitor Exchange Server 2016, PowerShell 2.0 or later must be installed and Administrator rights must be granted. 

How to upgrade

If upgrading from a previous version, use the following resources to plan and implement your upgrade:

Fixed issues

SAM 6.6 fixes the following issues.

Case number Description

1258420

Asset Details for network interfaces and physical network adapters (vmnics) are consistent between the similar nodes

00025509, 00024449

Updated client libraries to support configuration of WebLogic monitoring.

1231923 

Orion Server can authenticate Radius User Experience Monitor. Workaround in this Success Center article no longer needed.

1335417, 1208228

Linux CPU Monitoring Perl template polls nodes with properties that include non-ASCII characters.

1221078

Correct property display names appear in AppInsight for Exchange.

1350045

Asset Inventory polls display warranty dates.

1209647, 1075129, 1142193, 1245162

Statistic thresholds subsist after editing monitoring templates.

 

Orion Platform 2017.3 fixes the following issues.

Case number Description

1170324, 1135026, 1164963, 

1144272, 

1141633,

1151850,

1146475,

1144596,

1159800, 

1147767, 1143080, 1138560,   1137648, 1138009, 1124158, 1163713 

The global navigation menu bar is missing.

1152162

Netpath cannot access the requested path.

1136599, 1143676, 1133928, 1110258 

Netpath times out and only shows a single point in time.

24135

A CPU utilization issue on multi-core nodes running Microsoft® Windows Server® 2008 R2 when using WMI or the agent polling method.

1169799

Orion agent Debian-based Linux packages are missing a space in the version information.

1152643

Agents appear connected on the Manage Agents page, but cannot send information back to the server after an upgrade.

1081143, 1113910

Linux-based Orion agents fill the /tmp folders with TaskProperties files.

1068885

The Orion agent cannot differentiate between two nodes with the same IP address when one node is behind a NAT.

1053867

Cannot add SNMPv3 credentials to poll a Windows node with the Orion agent.

1046185

When deploying an Orion agent, the Application Event log has the following error:

The job schedule database file is corrupt....

1199142, 1103578, 1092273, 1139529 

IPv6 nodes polled with ICMP do not return correct values or are unreachable.

955013, 1024495, 1138773, 1202980 

Incorrect time zone information for the southern hemisphere and the alerts are scheduled one hour earlier than intended.

1179158

Repeated alert actions stop working after one of the following occurs:

  • restarting Alerting Service v2
  • modifying an alert action
  • losing the connection to the database or Information Service v3
1164854, 1196999, 1190898

Domain users or groups added after an upgrade cannot log in with a error:

SolarWinds.Orion.Web.OrionMixedModeAuth - (null) Failed to retrieve WindowsIdentity for user <user>: System.Security.Authentication.AuthenticationException Cannot logon '<user>' via Interactive/Default.

1082111, 1009462, 1073184, 1102489, 1116840, 1113529, 
1164723, 1195031, 1147707, 1130235, 

Repeated alert actions do not trigger when an alert is edited or the alerting service is restarted.

1187535, 1126092, 1091068, 1126361, 1160693, 1034970, 1067830, 1075247, 1067457, 1086208, 1105612, 1124335, 1138711, 1146216, 1152348, 850464, 961469, 944283, 1005146, 1004940, 1023357, 1087128, 1090237, 1082382, 1108013, 1116804, 1112982, 1119012, 1113720, 1124724, 1134211, 1145831, 1109627, 1180971, 1187535, 1154647

The Node Reboot alerts and event-based alerts do not trigger.

 

1190180, 1167620, 1174631, 1175273, 1171806, 1180712, 1181381, 989718 

Scheduling for alerts and reports is one hour off.

1183756, 1032145, 1066438, 

Some alert actions cannot be simulated and return an error similar to the following:

2017-06-22 08:01:43,724 [140] INFO  AlertingLogger - NetObjectData for entity Alerting: swis://example.com/Orion/Orion.Nodes...olumeID=#####/
ForecastCapacity/EntityType="Orion.Volumes",MetricId=3 (AlertObjectId =  ) does not exist. Alert action ###: 'Post to http://192.168.1.1:8081/http/applications_solarwinds' will not be executed.

 

1148595, 1133531, 1135332, 1138622, 1142313, 1143110, 1138788, 1150043, 1152481, 1113579, 1113898, 1138326, 1153010, 1141811, 1153896, 1157577, 1171634, 1155356, 1147223, 1143539, 1153845, 1134872, 1148761, 1154253, 1128086, 1158176, 1124099, 1060558  

The Orion Web Console is slow after an upgrade due to SWIS v3 using a large amount of memory.

1180808, 1116741 

Account limitations applied to groups intermittently display unwanted nodes.

1094832, 1130773, 1159671, 1171385, 1171682, 1166910, 1116402, 

Some resources are not listed due to HEX-string values in the OIDs.

1139372, 1154482, 1156463, 1143611, 1118211, 1174841

Saved changes to Network Atlas maps do not display when your Orion server time zone is set to any negative time zone, such as UTC-5.

1126358, 1148560, 1144414, 1152358, 1159419, 1101641, 1118741, 1120297, 1107631, 1139310, 1130725, 1150164, 1175369, 1143012, 1155599

You are prompted to log in when viewing reports. PDF reports have a screenshot of the Orion Web Console login page or an Unexpected website error.

1148059, 1165475, 1166654, 1168955, 1171034, 1139724, 1156926, 1152091, 1148399, 1147728, 1146219, 1081084, 1148739 

Performance issues due to deadlock and locking in the OrionServers table.

1018994, 1084453, 1095223, 1113681, 1163514, 1083077, 1107391, 1123401, 1110556, 1130277, 1170228, 1033563, 1069910

Custom Object resources are very slow or time out when editing or creating them.

1163156

CPU is high for trap services.

1142839

Page loading times are high.

1103629, 1163273 

Cannot import custom properties for groups to a Worldmap.

1166215, 1166270 

When integrated with ServiceNow instances with a large number of customizations, alerts do not work as expected.

1165130, 1105005 

Devices do not poll when you are missing SNMP v3 credentials.

1155215, 1155352, 1058519, 1096595, 1106405, 1089958, 1140354, 1138870, 1112997, 1132300, 

Automatic monitoring settings are reset to the default after the Configuration Wizard runs.

1066550, 1100302, 1146412, 1124954 

Cannot open the Advanced Configuration page.

1132857

When copying the default Node Details view, the Quality of Experience and Asset Inventory sub pages do not copy the appropriate resources.

1136856, 1117267, 1116460, 1106393

SNMPv3 credentials are not correctly assigned to nodes.

 

1141314

The time does not update in the Orion Web Console.

1136721

The Managed Alerts page does not completely load, and you cannot filter alerts.

1132507, 1070372, 1056500, 1121349, 979463, 897210

Alerts created with a disabled user do not work as expected, and the Active Alerts page may be blank or have an error.

1118106, 1141738, 

ServiceNow integration stops working if you mass edit incidents.

1128614

Cannot advance to the next Manage SNMPv3 credentials page.

1092013, 1097173, 1112369, 1117267, 1125348

SNMPv3 credentials can be deleted or incorrectly updated when mass editing nodes that use different polling methods.

1100922, 1122034 

Cannot create ServiceNow incidents due to missing roles.

1106587

Limitations are not applied correctly to alerts.

1083182, 1142800, 1120175, 1118112, 1120175, 1109625 

Cannot add or search for domain accounts when using LDAP.

1110844, 1119752, 1100383, 1101723, 1112970, 

ServiceNow incidents re-active.

1109266, 1072704, 1056235, 1052510, 1118865 

Volume added using WMI stop polling.

1118901, 1076841, 1097612, 1089416, 1087776, 1024125, 968951,  

Network Atlas maps load slowly or not at all. You may receive an error similar to the following:

Operation in progress, waiting for a connection...

1106647

Device type 1.3.6.1.4.1.9.1.1852 is not completely recognized

1103781, 1097218, 1108197 

Some features, such as the Real-Time Process Explorer, stop functioning on you additional polling engines with the following error:

The Job Engine password files are out of sync.

1102878, 1102634 

The Settings page is blank when the default document is disabled in IIS.

1100794, 1058790, 993082 

The ServiceNow incident resource does not display data.

1097774, 1054466

HTML reports are embedded with What's New in the UI information.

705254, 993277, 1095107, 1081919, 1031691, 973096 

When you monitor multi-core devices with WMI, the polled results are inconsistent and may return errors.

1080560

The Orion Service Manager opens with the following message:

Error starting service manager

1086858

New Cisco switches (C 2990CX) display an incorrect Machine Type.

1080095

The Custom Query resources does not page correctly.

1074893, 1044414, 1013808, 977233, 1059448, 1046813, 1027885, 940870, 1017984

Cannot open Quality of Experience resources in the Orion Web Console or Network Atlas.

 

946894, 1018470 

L3 polling data is incorrect for some nodes.

869365, 1001732

The job engine for SNMP polling become unresponsive and polling does not complete.

913105

Large spikes in the Data Transmitted metric on non-US English installations

818878

Trigger conditions affect what is displayed in the Detected Objects window.

See also Orion Platform hotfixes.

Known issues

Issue: Apache process monitors templates do not display connections discovered by Application Dependency Mapping.

Workaround: N/A. Updated templates will be provided before GA.

Issue: The Warranty Status for HP servers displays as Unknown in Asset Inventory resource accessible from the Node details page. HP changed the HTML structure of data in its warranty status table. SAM's HPWarrantyPoller will be updated to gather data in the revised format.

Workaround: Refer to the HP Customer Support - Product Warranty Check  (© 2018 HP Development Company, L.P., obtained on February 4, 2018).

End of life

See End of Life Policy for information about end of life and end of engineering for SolarWinds products.

EOL ANNOUNCEMENTS EOE EFFECTIVE DATES EOL EFFECTIVE DATES
April 6, 2018
End-of-Life (EoL) announcement – Customers on SAM 6.3 should begin transitioning to the latest version of SAM.
June 6, 2018
End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 6.3 will no longer be actively supported by SolarWinds.

June 6, 2020

End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 6.3.

See Currently supported software versions for more information.

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Previous release notes

View Documentation for previous versions of Server & Application Monitor (SAM).

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