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Windows Updates Available Status Missing in SAM

Updated December 14, 2017

Overview

This article details an issue in which the Updates Available row under the Windows Update Information node on the Asset Inventory page in SAM is not displayed. Customers that try to install an agent on the machine may see an "Install Agent Failed" message.

 

sam_UpdatesAvailable_missing.png

Environment

  • SAM 6.4 and later

Cause 

This issue is caused if the C:\Users%user name%\AppData\Local\Temp folder was either deleted or renamed on the monitored server.

Resolution

If the folder C:\Users%user name%\AppData\Local\Temp no longer exists on the monitored server, it will need to be manually recreated.

  1. Go to the  C:\Users%user name%\AppData\Local\ folder.
  2. Add a new folder: Temp
  3. Restart SAM and go to the Asset Inventory page.
  4. Confirm that the Updates Available row is now visible under the Windows Update Information node.

 

sam_UpdatesAvailable_visible.png

 

 

 

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