Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Server & Application Monitor (SAM) > VMware Performance Counters always return zero when polled by SAM

VMware Performance Counters always return zero when polled by SAM

Updated December 7, 2016

Overview

When polling VMware Performance Counters with SAM they always poll a value of zero, despite the Performance Counters returning values when polled locally.

Environment

  • All SAM versions
  • vCenter 5.5 + installed on Windows Server

Cause 

A registry entry on the Windows vCenter which disables Remote Access to view Performance Counters based on vmWare objects.

Resolution

To resolve this issue please implement the changes in the following vmWare KB:

Enable Remote Access to View Performance Counters on Connection Servers

 

 

Last modified
17:33, 6 Dec 2016

Tags

Classifications

Public