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Home > Success Center > Server & Application Monitor (SAM) > Unable to activate SAM APE license, license already in use

Unable to activate SAM APE license, license already in use

Created by Leif Amland, last modified by MindTouch on Jun 23, 2016

Views: 10 Votes: 0 Revisions: 6

Overview

This article describes the issue when you get an error after installing SAM saying that the license of the additional poller is already in use.

Environment

All versions of SAM

Cause 

Unfortunately, the cause is currently unknown why the Additional poller grab two licenses. Our Dev team is currently investigating this issue.

Resolution

  1. Deactivate both licenses via the License Manager.
  2. Wait for the licenses to refresh in the customer portal to show not activated.
  3. Enter the license again once it is not active.
  4. Re-run the Configuration Wizard.

 

Last modified
03:41, 23 Jun 2016

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