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Home > Success Center > Server & Application Monitor (SAM) > Troubleshoot missing services in Service Control Manager

Troubleshoot missing services in Service Control Manager

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Created by Chris Foley, last modified by MindTouch on Jun 23, 2016

Views: 1,290 Votes: 0 Revisions: 3

Overview

This article provides steps on how to verify the validity of this using Windows tools outside of SAM when some services are missing from SAM's Service Control Manager.  

Environment

  • All versions of Windows
  • All versions of SAM with the Windows Service Control Manager.

Steps

The following steps are to be performed on the system hosting the Poller that the Node is assigned to:

 

Method 1 - Using WMI
1. Run wbemtest.exe.
2. Enter the following information:

  • NameSpace: \\{IP}\root\cimv2    ***Where {IP} is the IP specified within the Node.
  • Username: {domain\username}  ***Where {domain\username} is username value in the Credential used by the Node.

3. Run following query:

select * from win32_service

The results list all services on the system. See if the missing service is listed here.

 

Method 2 - Using RPC
1. Run a CMD Window as {domain\username}  ***Where {domain\username} is username value in the Credential used by the Node.


2. Run the following command:

sc \\{IP} query   ***Where {IP} is the IP specified within the Node.

The results list all services on the system. See if the missing service is listed here.

  • If the service is missing, the issue is environmental and outside of SAM.
  • If the service is listed, verify the following file for any errors:

C:\ProgramData\Solarwinds\Logs\APM\RealTime\SolarWinds.APM.ProcessExplorer.log

 

Note: You may need to increase logging to Verbose within the SolarWoinds Log Adjuster for the Service Control Manager to get the required data within the log.

 

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