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Home > Success Center > Server & Application Monitor (SAM) > The job scheduler database file is corrupt

The job scheduler database file is corrupt

Created by Aileen de Lara_ret, last modified by Michael Almadova on Mar 22, 2017

Views: 2,577 Votes: 1 Revisions: 10

Overview

This article describes how to resolve the following error message: 

The job scheduler database file is corrupt. The SWJobSchedulerSvc service has been shutdown until the database is fixed.

This error indicates a corrupt JobEngine.sdf file in your SolarWinds Network Performance Monitor (NPM) installation. 

Environment

All NPM versions.

Resolution

Your Orion NPM installation includes a blank database file titled JobEngine35 - Blank.sdf. Create a copy of this file to replace your corrupted JobEngine.sdf file. 

  1. Log in to your Orion server using an account with administrative rights.
  2. Click Start and select All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.
  3. Click Shutdown Everything.

    This process may take several minutes to complete.

  4. Locate the JobEngine35.sdf and JobEngine35 - Blank.sdf files.

    For Microsoft® Windows Server® 2008 & 2012 systems, the default location is:

    c:\ProgramData\SolarWinds\JobEngine\Data\

    For Windows Server 2003 systems, the default location is:

    c:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\Data\

  5. Make a backup copy of your current JobEngine35.sdf file and rename it JobEngine35.old.
  6. Make a backup copy of your JobEngine35 - Blank.sdf file and rename it JobEngine.sdf, overwriting your corrupted file.
  7. Right-click your new JobEngine.sdf file and select Properties. 
  8. In the General tab, verify that the Read-only check box is cleared, and click OK.
  9. Close the file directory. 
  10. On your Orion server, click Start and select All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.
  11. Click Start Everything.

    This process may take several minutes to complete.

    When completed, your new database file is active. 

 

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