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Home > Success Center > Server & Application Monitor (SAM) > The client or server is only configured for E-mail addresses with ASCII local-parts

The client or server is only configured for E-mail addresses with ASCII local-parts

Created by Albert Lopez, last modified by Rodim Suarez_ret on Mar 07, 2017

Views: 802 Votes: 0 Revisions: 4

Overview

The following error occurs on custom properties for alerts. The alerts may trigger when the configuration is done.

The client or server is only configured for E-mail addresses with ASCII local-parts

Environment

  • All SAM versions
  • MS Exchange pending configuration of standard/non standard ASCII characters within email addresses

Cause 

Being as that the software does not have a client that is being used in conjunction with a mail server.

How an email is used can cause this error, based on the mail server configuration.

In the case prompting this article, an email address was found to be used twice within the custom properties

where on iteration of the email address produced a hyper-link, while the other was standard text....

All the alerts tied to one worked the others must have had some kind flag on it or something and everything tied to the hyper-link iteration email did not work.

Resolution

Check the log on the mail server and remove the hyper-link email address within the custom properties.

 

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