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Some applications which are polled via Agent are in Unknown State

Created by Tiarnan Stacke, last modified by Verwin Ubana on Nov 25, 2016

Views: 83 Votes: 2 Revisions: 5

Overview

Some applications which are polled via Agent are in Unknown State.

Environment

SAM 6.2 and later

Cause 

The cause of this is that the required Visual C++ Redistributables on the target machine are no longer present.

Resolution

  1. RDP to the Agent Machine.
  2. Run > Appwiz.cpl.
  3. Check for the existence of all C++ Redistributable:
  4. All the C++ Redistributable must have a pair of (x64 and x86)
    1. Microsoft Visual C++ 2013 Redistributable (x64)
    2. Microsoft Visual C++ 2013 Redistributable (x86)
  5. If either of the above are missing, download from the Microsoft Website. Search for: Visual C++ Redistributable Packages for Visual Studio 2013.
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