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SolarWinds SAM is a crucial component in comprehensive Exchange monitoring. SAM monitors your Exchange servers and IIS applications. During discovery, Orion identifies each server and automatically applies either an AppInsight for Exchange template or an AppInsight for IIS template. The AppInsight templates provide metrics about Exchange services including data about performance, mailboxes, sites, users and access, hardware health, and more.
SAM also displays application-related data (including applications, servers, hosts, and volumes) in the AppStack. The AppStack is a visual mapping that provides health and status information to help you troubleshoot performance and availability issues.
Complete the following tasks, if you have not already done so:
After discovery, the Exchange servers and IIS applications show a status of unknown in the Applications with Problems resource. This is normal. When you configure the server and reassign the credentials (as described below), the Orion server monitors your Exchange servers and IIS applications.
Before you configure the Exchange server and IIS applications, be aware of the following:
Exchange credentials are very specific. You need administrator permissions to the Exchange servers. For the Exchange Infrastructure, you need read-only organization and read-only mailbox permissions.
When you configure the server, the IIS services restart. During a restart, users connected to that mailbox server could be disconnected. Unless you are in a highly available environment, SolarWinds recommends configuring the server during non-business hours.
The IIS services restart even if you manually configure the server.
After Orion discovers the Exchange server and IIS applications, you configure them and ensure they are working. Complete the following steps for each Exchange server and each IIS application.
In this example, the Exchange server on EASTEXCH02V is red because there are unknown elements and the server needs to be rebooted.
Click the Configure Server button.
When you click configure server, the system:
If you configure the Exchange server first, you do not need to configure the IIS service. If you configure the IIS service first, then you still need to configure the Exchange server.
The system displays Exchange component monitors in green.
The Orion server polls only once a day for mailbox count, mailbox size, and attachment size metrics. As a result, it takes the system 24 hours to display data.
The system displays IIS component monitors in green.
To configure other modules for comprehensive Exchange monitoring, see any of the following topics:
After configuring one or more SolarWinds modules: