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Home > Success Center > Server & Application Monitor (SAM) > Server & Application Monitor 6.2.4 Hotfix 1

Server & Application Monitor 6.2.4 Hotfix 1

Created by Lori Krell_ret, last modified by Lori Krell_ret on Jul 11, 2016

Views: 751 Votes: 0 Revisions: 8

Updated 7-11-2016

Fixed issues

This hotfix addresses the following issues:

  • Configuration Wizard Error
  • Unmanage Utility does not work for Applications

Configuration Wizard Error

This hotfix addresses an issue where the Configuration Wizard fails with the following message:

Database configuration failed:
Error while Executing script- Subquery returned more than 1 value. 
This is not permitted when the subquery follows =,!== orwhen the subquery 
is used as an expression.

You may receive this error in the following situations:

  • Installing another product using Orion Platform 2016.1 in an environment with SAM 6.2.3 or earlier.
  • Installing SAM 6.2.4

Install this hotfix after installing SAM 6.2.4.

Unmanage Utility does not work for Applications

Upgrading to SAM 6.2.4, you could not use the Unmanage Utility for unmanaging SAM Applications. With this fix, you can use the utility for applications.

Environment

Apply this hotfix to the following products:

  • SAM 6.2.4

Notes

  • This hotfix requires SolarWinds Orion Core 2016.1 and SAM 6.2.4.
  • This hotfix must be installed on the main poller, on any additional pollers, and web servers.
  • This hotfix addresses the described issues for SAM 6.2.4.

Installation instructions

Install this standalone hotfix on the main poller, on any additional pollers, and web servers.

  1. Log in to the server hosting your SolarWinds Orion installation as an administrator.

  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.

  3. Run standalone hotfix SAM-v6.2.4-Hotfix1.exe, and follow the instructions in the installation wizard.

After applying this fix, the issues outlined in the Fixed Issues description should no longer occur.

Uninstallation instructions

  1. Log in to the server hosting your SolarWinds Orion installation as an administrator.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for SolarWinds Server & Application Monitor v6.2.4 (SAM-4135)", click Uninstall, and complete the uninstallation wizard.

For more information, contact Technical Support at www.solarwinds.net/support.

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