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Home > Success Center > Server & Application Monitor (SAM) > Server & Application Monitor (SAM) 6.2.3 Hotfix 1

Server & Application Monitor (SAM) 6.2.3 Hotfix 1

Created by Chris Klinedinst, last modified by carolyn.mazenko on Nov 08, 2017

Views: 40 Votes: 2 Revisions: 6

Overview

This hotfix corrects an issue where AppInsight for Exchange does not correctly poll all database copies correctly from a system hosting Microsoft® Exchange Server® 2013 Cumulative Update 11 (CU11).

 

This hotfix applies to a SAM deployment connected to a server running Exchange Server 2013 CU11 with a database availability group (DAG) that includes at least two databases.

Environment

SAM version 6.2.3

Detail

This hotfix uses the following script to applies Hotfix 1 on your SolarWinds Orion database:

   AppInsightForExchangeDoesntPollAllDatabases.sql

 

Hotfixes for SolarWinds products are available in the Downloads section of the SolarWinds Customer Portal.

 

Before you install this hotfix, ensure that:

  • Each database includes an active copy on different servers.
  • AppInsight for Exchange is assigned to a mailbox (MBX) server with an active copy of the server.
  • The AppInsight for Exchange Details page assigned to the MBX server does not display all active database copies in the web console. These database copies would normally appear in the Mailbox Database Status resource.

 

Do not install this hotfix if any of the above conditions are not true.

Install Hotfix 1 

   1. Download the hotfix from in the Downloads section of the SolarWinds Customer Portal.

   2.  Back up your SolarWinds Orion database. 

   3.  Run the AppInsightForExchangeDoesntPollAllDatabases.sql script on your SolarWinds Orion database.

       You can use Microsoft SQL Server Management Studio to execute this script. 

   4.  Verify that the AppInsight for Exchange Details page assigned to the MBX 
       server displays all active database copies in the web console.

Uninstall Hotfix 1

 

This hotfix executes a script on your SolarWinds Orion database that cannot be uninstalled.

 

 

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