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An agent is a software application that provides a communication channel between the Orion server and a monitored computer. Agents are used as an alternative to WMI or SNMP to provide information about your selected key devices and applications. These agents provide the following advantages:
All communications between the Orion server and the agent occur over a single fixed port. The communications are fully encrypted using 2048-bit Transport Layer Security (TLS) encryption. The agent protocol supports NAT traversal and passage through proxy servers that require authentication.
If an agent is used, all SAM application data is collected by the agent. You can choose to override this behavior. For example, if you assign an application template that uses a User Experience Monitor and you do not want to measure response time locally from the server where the application is installed, you can switch the application to poll without using an agent. This can be configured at both the application and template level.
Agent Communication can be deployed as either Agent Initiated or Orion Server initiated:
Reports installed for use with the agent:
Tip: Use Orion Server initiated communication in DMZ environments or cloud scenarios such as Azure. Use agent initiated communication with a proxy to poll multiple computers within a single Azure cloud service.