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Home > Success Center > Server & Application Monitor (SAM) > Server & Application Monitor Getting Started Guide > Alerts and reports in SolarWinds SAM > Work with preconfigured alerts

Work with preconfigured alerts

Created by Chris.Moyer, last modified by Anthony.Rinaldi on Aug 23, 2016

Views: 1 Votes: 0 Revisions: 6
Created by Anthony.Rinaldi, last modified by Lori Krell on Nov 10, 2016

Views: 30 Votes: 0 Revisions: 5

Manage active alerts

When an alert triggers, any associated alert actions also trigger, and the alert appears on the All Active Alerts page. In the all Active Alerts page you can view the details of alert, view the details of the monitored element that triggered the alert, and acknowledge the alert.

  1. To view the alert details, click the alert.


    The Active Alert Details page appears.


  2. To view the details of the network object that triggered the alert, click an object.


    The details page of the selected object appears.


  3. To acknowledge an alert:
    1. Click Acknowledge.


    2. Enter a note and click Acknowledge.

      When acknowledged, the alert will not trigger again.


List preconfigured, enabled alerts

SolarWinds SAM ships with 21 preconfigured, enabled alerts, and a number of disabled alerts that you can enable and make operational. To see the list of preconfigured, enabled alerts:

  1. Click Alerts & Activity > Alerts
  2. Click Manage Alerts.
  3. In the Group by field, select Enabled.


  4. In the Type field, sort by Out-of-the-box.


  5. Review the list of preconfigured, enabled alerts.


Enable and disable alerts

To enable or disable alerts, on the Manage Alerts page, click On or Off in the Enabled column.


Action types

You can configure an alert to trigger one or more actions, such as:

  • Send an email
  • Send a page
  • Manage a virtual machine (for example, power on/off)
  • Log the alert to send a file

A complete list of alert actions is available on the Add Action dialog box that you see when you configure an alert.


Configure the default email action

A common alert action is to send an email. To send an email, Orion requires a designated SMTP server that you configure.

  1. Click Settings > All Settings, and in the Alerts & Reports section, click Configure Default Send Email Action.
  2. In the Default Recipients section, enter recipient email addresses, separated by a semicolon.


  3. Under the Default Sender Details heading, provide the default Name of Sender and the default Reply Address.
  4. Under the Default SMTP Server section:
    1. Provide the Host name or IP Address of the SMTP Server and the designated SMTP Port Number.

      For example,, port 25.

    2. If you want to use SSL encryption for your alert emails, select Use SSL.

      Selecting SSL automatically changes the SMTP port number to 465.

    3. If your SMTP server requires authentication, select This SMTP Server requires Authentication, and then provide the credentials.
    4. Click Use as Default.


Last modified
15:37, 23 Aug 2016