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Home > Success Center > Server & Application Monitor (SAM) > Server & Application Monitor (SAM) Getting Started Guide > Alerts and reports in SolarWinds SAM > Manage and use alerts

Manage and use alerts

SAM includes out-of-the-box alerts with preconfigured triggers, actions, and settings to automatically start monitoring and triggering against events. These alerts provide immediate notifications through the Orion Web Console as SAM monitors applications, servers, and other nodes.
These alerts allow you to configure additional options for actions including sending an email with event and alert information and resetting manually or automatically according to specific settings. You can also create copies of preconfigured alerts to customize and add triggers, conditions, actions, and more.

List preconfigured, enabled alerts

SolarWinds SAM ships with 21 preconfigured, enabled alerts, and a number of disabled alerts that you can enable and make operational. To see the list of preconfigured, enabled alerts:

  1. Click Alerts & Activity > Alerts
  2. Click Manage Alerts.
  3. In the Group by field, select Enabled.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_1.png

  4. In the Type field, sort by Out-of-the-box.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_2.png

  5. Review the list of preconfigured, enabled alerts.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_3.png

Enable and disable alerts

To enable or disable alerts, on the Manage Alerts page, click On or Off in the Enabled column.

File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_4.png

Action types

You can configure an alert to trigger one or more actions, such as:

  • Send an email
  • Send a page
  • Manage a virtual machine (for example, power on/off)
  • Log the alert to send a file

A complete list of alert actions is available on the Add Action dialog box that you see when you configure an alert.

File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_8.png

Configure the default email action

A common alert action is to send an email. To send an email, Orion requires a designated SMTP server that you configure.

  1. Click Settings > All Settings, and in the Alerts & Reports section, click Configure Default Send Email Action.
  2. In the Default Recipients section, enter recipient email addresses, separated by a semicolon.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_5.png

  3. Under the Default Sender Details heading, provide the default Name of Sender and the default Reply Address.
  4. Under the Default SMTP Server section:
    1. Provide the Host name or IP Address of the SMTP Server and the designated SMTP Port Number.

      For example, 192.168.10.124, port 25.

    2. If you want to use SSL encryption for your alert emails, select Use SSL.

      Selecting SSL automatically changes the SMTP port number to 465.

    3. If your SMTP server requires authentication, select This SMTP Server requires Authentication, and then provide the credentials.
    4. Click Use as Default.

      File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_6.png

Manage active alerts

When an alert triggers, any associated alert actions also trigger, and the alert appears on the All Active Alerts page and in the SAM Summary Page. Through the Orion Web Console, you can view the details of alert, the monitored element that triggered the alert, and take action.

  1. To view the alert details, click the alert.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_7.png

    The Active Alert Details page appears.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_7a.png

  2. To view the details of the network object that triggered the alert, click an object.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_9.png

    The details page of the selected object appears.

    File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_10.png

  3. To acknowledge an alert:
    1. Click Acknowledge.

      File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_11.png

    2. Enter a note and click Acknowledge.

      When acknowledged, the alert will not trigger again.

      File:Success_Center/New_Articles/SAM-CHM-Import/Onboarding-Guide-CHM-SAM/060/020/Alert_Navigation_12.png

 

 
Last modified
15:59, 8 May 2017

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