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Home > Success Center > Server & Application Monitor (SAM) > Server & Application Monitor (SAM) Getting Started Guide > Production installation > Install a licensed copy of SolarWinds SAM

Install a licensed copy of SolarWinds SAM

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Before you install SolarWinds SAM, ensure that you Plan for a production deployment and Prepare the Orion SQL Server database.

Do not install SolarWinds SAM on a domain controller or use the same database server as a Research in Motion (RIM) Blackberry server.

  1. Obtain a copy of the software and your activation key from the SolarWinds Customer Portal. See Access the Customer Portal for instructions.

    The activation key limits your use based on the highest number of monitored network elements.

  2. Log in as an administrator to the server on which you are installing SolarWinds SAM.
  3. Extract the contents of the downloaded installation .ZIP file.
  4. Run SolarWinds-SAM-<version>-Full.exe.
  5. Click Next on the Welcome window.

    The system scans the environment to ensure that the system requirements are met. If your system is not compatible, the installer provides a link to a knowledge base article with the resolution. When resolved, run the installation again.

  6. If prompted, install Internet Information Services (IIS).
  7. Accept the terms of the license agreement.
  8. Accept the default directory, or click Browse and select a directory.
  9. Enable Quality of Experience (QoE) traffic monitoring.

    Enabling QoE installs an agent on the Orion Main Polling Engine. This agent collects packet-level traffic statistics, like network response time and application response time, for any application traffic it sees going to or from Orion. SolarWinds recommends that you enable QoE.

  10. Click Next to begin copying the files.

    Downloading and installing Microsoft .NET Framework 4.5 can take more than 20 minutes. If your system reboots, run the installation again.

    If you are using Microsoft Internet Explorer®, SolarWinds recommends you add the URL of your Orion website (http://FullOrionServerName/), the URL of SolarWinds support (, and about:blank to the list of trusted sites.

  11. When the installation is complete, click Finish.

    The system prompts you to activate the product.

  12. On the activation dialog box, select an Internet option and enter the activation key.

After installing SAM, you may need to also install the following depending on your environment and license:

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