Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Server & Application Monitor (SAM) > Secure Monitors Go offline periodically

Secure Monitors Go offline periodically

Overview

The status of the secure monitors like HTTPS monitor and Powershell monitor in SAM, shows down occasionally.

Environment

All SAM versions

Cause

  1. The powershell monitor is shown to be down because the Exchange 2010 OWA Form Login Monitor component overrides the template’s script body.
  2. The HTTPS monitor fails because the System.Net.ServicePointManager object, which is global for the whole process, is overwritten to „$true“ by the powershell monitor. The .NET implementation does not understand this syntax. 

Resolution 

By switching the OWA template to use 64bit process, the OWA PowerShell monitors will be executed from SWJobEngineWorker2x64.exe and HTTPS monitors from SWJobEngineWorker2.exe process. This avoids conflict between the monitors.

 

  1. Click Start > All Programs > SolarWinds Orion > Orion Web Console > SAM Settings > Application Monitor > Application Component Details.

  2. Click Edit Application Monitor.
    5306 - 1.png
     

  3. Expand Advanced > Override Template.

    5306 - 2.png

  4. Change Platform to run polling job on to x64.

    5306 - 3.png

  5. Click Submit.

  6. If the issue still persists it may be because .Net 4.5 framework is not installed properly. 

  7. Install .Net 4.5 framework.

 

Last modified
20:49, 30 Nov 2016

Tags

Classifications

Public