Hide this message
Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.
Updated January 6, 2017
Real-time controls such as Process Explorer, Service Control Manager or Event Viewer fail on additional polling engines in another domain after upgrading to or installing SAM 6.3.
The APM business layer log located in
C:\ProgramData\SolarWinds\Logs\APM\APM.BusinessLayer.log may show the following:
ERROR SolarWinds.APM.BusinessLayer.JobResultProcessing.JobManagerBase`1 - Exception
occurred when processing Job (6885be55-663e-4588-b77b-58fb356ef182) progress
System.NullReferenceException: Object reference not set to an instance of an object.
If you change the APM Business Layer to DEBUG via logadjuster located in
\Volume:\program files x86\Solarwinds\Orion\LogAdjuster.exe\
It may show the following entries:
DEBUG SolarWinds.APM.Common.BusinessLayerFactory - Creating proxy to APM Business Layer
listening on net.tcp://SOLARWINDS.DOMAIN.local:17777/orion/apm/businesslayer [try: 16]
[STP JobProgress Thread #0] DEBUG SolarWinds.APM.Common.BusinessLayerFactory -
There was no response from the SAM Business Layer located at
SAM 6.3.0 made changes to the APM Business layer and communication to the primary polling engine that require FQDN name resolution.