Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Server & Application Monitor (SAM) > SAM component error: A security package specific error occurred

SAM component error: A security package specific error occurred

Created by Zoltán Jalsovszky, last modified by MindTouch on Jun 23, 2016

Views: 1,732 Votes: 0 Revisions: 4

Overview

The following error occurs for WMI or RPC components:

Unexpected error occurred. A security package specific error occurred. Exception from HRESULT: 0x80070721

Environment

All SAM versions

 

Cause 

This is a Kerberos authentication error. The account used for monitoring could not authenticate it correctly in a secured environment. The system time on the monitored server is incorrect.

Resolution

Fix the system date and time on the monitored server - it should use the same time as the domain controller.

 

 

 

 

Last modified

Tags

Classifications

Public