Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Server & Application Monitor (SAM) > SAM alerts disappear after upgrading another Orion product

SAM alerts disappear after upgrading another Orion product

Created by Shawnda Recksiedler, last modified by Rodim Suarez on Mar 06, 2017

Views: 6 Votes: 0 Revisions: 4

Overview

SAM alerts have disappeared after upgrading another Orion product.

Environment

  • SAM 6.1.1 and earlier
  • Orion 2015.1.0 and later

Cause 

Upon upgrading an Orion product from older version, the alerts are also upgraded from older "Advanced Alerts" to Webconsole alerting. SAM alerts will not show up until it is also upgraded to SAM 6.2.x or newer. Alerts continue to work, but they cannot be modified or viewed.

Resolution

Upgrade SAM to 6.2.x or later and alerts will be migrated and will show up in the Web Console.

 

Last modified
23:16, 5 Mar 2017

Tags

Classifications

Public