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Home > Success Center > Server & Application Monitor (SAM) > SAM Installation Guide > Uninstall SAM

Uninstall SAM

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Updated: 5-16-2017

Due to moving servers, installing a fresh copy, or other reasons, you may need to uninstall SAM from your environment. To remove SAM from a server, remove the product through the Windows Control Panel. Repeat these instructions on all servers including Additional Polling Engines, Additional Web Server, and HA pairs.

Uninstalling products may require uninstalling files and editing registries. For technical assistance, contact Support.

Prior to uninstalling, SolarWinds recommends the following preparation:

Backup the existing database

To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.

If you have your database on a VM, create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.

Use one of the following links to download the installation:

Backup product folders Create copies and backups of your product folders. You may have customizations in these folders specific to your installations. For example, you may have custom code or Report Writer reports to save.

To remove SAM from a server, complete the following steps:

1. Remove product licenses
  1. In the Orion Web Console, select Settings > All Settings > and click License Manager.
  2. In the web-based License Manager, select the SAM license to remove.
  3. Click Deactivate. This removes the SAM license activation and server assignment.

    With the license deactivated, it is parked, or available but unused.

    Depending on the amount of products you need to uninstall, you may want to deactivate licenses for additional SolarWinds products: Additional Polling Engines, Additional Web Server, Scalability Engines, or High Availability.

2. Uninstall SolarWinds products
  1. Open Programs and Features in the Windows Control Panel.
  2. Select the product(s) to remove one at a time and click Uninstall.

    First, uninstall SAM.

    You may also need to uninstall the SolarWinds Job Engine and SolarWinds Orion Information Service.

3. Delete or rename SolarWinds folders

Delete files from the following locations to fully clear all files. If you installed to a different domain, look on that location instead of C:\.

  • C:\Program Files (x86)\SolarWinds
  • C:\Program Files (x86)\Common Files\SolarWinds
  • C:\inetpub\SolarWinds
  • C:\ProgramData\Solarwinds
  • C:\ProgramData\SolarWindsAgentInstall
4. Remove specific Registry keys

Important: These steps affect your Registry settings. For assistance, contact Support.

  1. Open the command line interface on the server.
  2. Type regedit, and click OK.
  3. Expand HKEY_LOCAL_MACHINE > Software.
  4. Delete both the SolarWinds and the SolarWinds.net folders.
  5. If you are uninstalling from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
5. Restart and reinstall Restart the server. You can reinstall new products following this guide.

For further information and assistance uninstalling your product, contact Support.

After you uninstall, you can reinstall SAM anytime using this guide and updated installs from the Customer Portal.

 
Last modified
15:57, 24 Jul 2017

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