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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.7 Release Notes

SAM 6.7 Release Notes

 

Updated November 2, 2018 

These release notes describe new features and improvements in SolarWinds Server & Application Monitor (SAM) 6.7, an Orion Platform product that consumes Orion Platform 2018.2. These notes also provide information about upgrades and known issues.

New features and improvements

Read this section for descriptions of new features and improvements offered in this release. For previous release information, see SAM Documentation - Previous versions.

Application Performance Monitor integration

SolarWinds Application Performance Monitor (APM) is a Software-as-a-Service (SaaS)-delivered product that extends the application monitoring capabilities of SAM. It delivers advanced performance metrics for IIS-based, .NET applications that are integrated into the SAM experience.

You can use SolarWinds APM with SAM to cross-reference application, server, and infrastructure metrics side-by-side in the same dashboard, and trace requests through your entire application and infrastructure. APM also includes heat maps to isolate outliers and trends, which you can use to drill down to traces for root cause.

Adding this extra layer of information to SAM enables you to:

  • Gain a code-level look into your AppInsight for IIS applications.
  • Monitor the performance of custom IIS-based, .NET applications.
  • Check the status of application stacks and see how tiers of applications communicate with each other.
  • Determine the databases and users that applications send information to.
  • Identify if issues are network-, server-, or application-related so you can route details to the right team.

To learn more, see SolarWinds APM Documentation and also How to Activate APM within SAM (video).

Container monitoring

For SAM 6.7 and VMAN 8.3, the Orion Platform now supports monitoring for Docker, Docker Swarm, Kubernetes, and Apache Mesos container deployments. After monitoring is set up, you can display data on Container Details pages accessible in the various areas of the Orion Web Console, including:

Containers also appear on Orion Maps, and you can configure alerts for containers just like you can for other entities such as nodes. To learn more, see the Container monitoring feature overview, or read Basic Container Monitoring in the SolarWinds online IT community, THWACK.

Orion Maps

Visualize physical and logical relationships while using AppInsight for SQL, AppInsight for IIS, and AppInsight for Exchange to identify and troubleshoot performance issues with Orion Maps. You can also access maps on Application Details pages and Cloud Instance Static subviews.

Visit THWACK and read Orion Platform improvements — Intelligent Mapping Enhancements to learn more.

New customer installation

Use the SolarWinds Orion Installer, available in the Customer Portal, to install SAM. After installation, refer to the SAM Getting Started Guide to learn about configuring and customizing SAM.

Before you upgrade

If upgrading from a previous version of SAM, be aware of the following considerations:

  • To ensure a smooth upgrade, do the following:
  • Starting in SAM 6.6.1, the Application Dependencies feature is disabled when upgrading from an earlier version of SAM to prevent performance issues during upgrades for environments with large quantities of nodes. To start Application Dependency polling after an upgrade, enable the Application Dependencies feature.
  • If you added a site binding to a host name in an earlier SAM version, you must bind the Orion Web Console to a fully-qualified domain name (FQDN). See this article
  • If you plan to exceed recommended cloud monitoring limits and monitor 2000 or more Microsoft Azure VMs, you may receive a 503 Service Unavailable error when adding an Azure account. See this article for a workaround. 
  • To monitor Exchange Server 2016, install PowerShell 2.0 or later and provide local Administrator rights. 

How to upgrade

If upgrading from a previous version, use the following resources to plan and implement your upgrade:

Fixed issues

SAM 6.7 fixes the following issues.

Case number Description

00083671

Code was updated to reduce time to upgrade from earlier versions of SAM

 

00102376

The following templates were updated to improve script output syntax:

  • Microsoft Office 365 Portal
  • Microsoft Office 365 Exchange Online
  • Microsoft Office 365 Mobile Device Management
  • Microsoft Office 365 Subscription

Want to learn more about SAM's Office 365 templates? See Using Microsoft Office 365 templates.

00110808, 

00085865, 

00084902,

00110026

Templates assigned to a group deploy to all members of the group when polling node via SNMP.

00041952

The Microsoft Office 365 Exchange Mailboxes template provides Mailbox Size statistics.

838181, 00092553

The executable file for the JMX Bridge services handles path names with spaces.

602436

AppInsight for SQL monitors appear to all members of a group with view permissions. 

 

Orion Platform 2018.2 fixes the following issues.

Case number Description

00019605,
00047469

AppStack respects single group limitations.

1144272, 1176440,
1191598, 1197682

When the Orion Web Console is configured to use client certificate authentication, menu items are displayed correctly.

00066337,00061508, 00061508, 00055119

During the upgrade, website files are not overwritten.

1089390

The SQL performance is not affected by excessive reads.

1171110, 1186153

SHA1 certificate is not used anymore.

1179158

Orion Platform correctly executes repeated alert actions.

1336581, 00076562

Audit events are generated correctly.

1204393

Queries with Datetime are executed correctly

948689, 952451,
1066295, 1257968

Active alert resources respect view limitations based on Group Name Pattern or Group of Groups.

1092588, 1037529, 1260477, 1013431

Alerting actions trigger without delay.

00036699, 00025363

You can close ServiceNow tickets in ServiceNow. Closing a ServiceNow ticket stops sending Orion alerts for the issue.

1168389, 1173705, 1221600, 1120837,

1113472

You can add interfaces and volumes on agent-polled nodes or nodes that are found twice to the Discovery Ignore List.

1196323

Syslogs and Traps views are displayed correctly if you have devices with the same MachineTypes, each MachineType with different special characters.

1149359

External processes start successfully when the username has the format user@domain.

1355539, 1311390

The JobEngine service runs without issues, and performance data is updated on devices.

1089413, 1101096

Child elements of a storage array respect user limitations of the parent array.

1082086, 959170

The security issue with the OpenSSL library in Orion Platform products is resolved.

1163039, 1109011, 1148640, 1179830, 1161572

New custom properties are displayed without issues when inserting variables into alerts.

1341059

View limitations are applied correctly in the hardware Health Overview widget.

1094540, 1224160

When creating groups, the Search by Node IP address works correctly.

1056869

Using Advanced Database Queries in reports works without issues.

00022780, 00032805, 1130747, 1125894

Custom chart resources display correctly.

1104961, 1238351, 1150263, 1273370, 1338333

QoE/DPI does not excessively affect the performance of the Orion Web Console.

00018883, 1334323, 1355867, 1365779, 1359469

Custom properties show on maps without issues.

1244351

The readme for offline help files is correct.

996396

Node validation issues with SNMPv3 columns are resolved.

1108733, 1357345, 1197953, 1174828

ServiceNow field is now displayed as a text box.

876639, 889594, 920136, 1102219, 1358660

Custom charts show only the number of top records configured in the Show only limited number of top records.

1273447

Latitudes and longitudes with a trailing 0 are displayed correctly on the WorldMap.

00036038, 00023095

The alerting service is working without issues.

00045994

SilverPeak devices are displayed correctly.

00053297, 1357894, 1361734

After the upgrade, user graphics are displayed correctly in the Network Atlas.

1166495

Credentials cache is disabled by default.

1348736

ServiceNow integration: The Contact type field provides correct values, and new tickets are created instead of reactivations.

1166495, 1188140, 1193919

The Credentials manager can support over 1,000 credentials.

1355306

Database maintenance retains dependencies between discovery profiles and found nodes.

1258332

Mount point disks are polled correctly when the node is an agent.

1294415

Alert macros using variables work correctly.

00021978, 808735, 1185765, 1232236

SWQL queries with long alert conditions are displayed correctly.

00022839, 1279384, 1325433, 1273022

SQL queries in send email actions are parsed correctly.

1336787, 00049928

You can integrate DPA into Orion using Windows SQL authentication.

1243055, 1258332, 1259100, 1273347, 1283616

Mount points on WMI nodes are monitored correctly.

1243773

A custom report resource retrieving a large amount of data displays without issues.

1192721

A new alert for groups based on MemberAvailability is available out-of-the-box.

1200878

The Configuration wizard completes successfully when the IP address is used in binding.

1236429

When configuring mail recipient actions, you can use more than one macros.

1233991, 1209460

After restarting the alerting service v2, old macros work without issues.

1355458

XSS vulnerability in the Message Center and in Details views has been resolved.

1309520

Limitations on views and resources work correctly.

1177501

Issues with receiving bad traps have been resolved.

1211610

ServiceNow integration now reflects inactive choices..

1243201, 1265030, 1241747, 1265030

After upgrading the Orion Platform, Configuration wizard completes successfully.

1234343, 1162526, 1347668, 1154095, 1234837, 1243148, 1263062

Mandatory custom properties are required.

876767

Reports with duplicated charts initialize correctly.

00022551

When uninstalling Orion Platform products, Configuration wizard completes without issues.

1166270, 1174828, 1180967, 1207039

ServiceNow integration: issues with state and incident state have been resolved.

1348736

ServiceNow integration: the Contact type field references the correct field, and the Orion Platform correctly opens new tickets.

1351562

When editing custom properties, you can add notes and links without issues.

1243971, 1319151, 1243971, 1184410, 1178884, 1194514

Orion Web Console displays in one language.

00052045, 1321106

${N=SwisEntity;M=DetailsUrl} variable returns the correct value from the OrioWebServerAddress settings.

1155599, 1185495

PDF formatting issues when using third party engines have been resolved.

1149359, 1181261

Alert actions requiring executing external programs or VB scripts work without issues for non-built-in domain Administrator users.

1357871

Searching in the Action Manager returns correct results.

00034880, 1224826, 1356370, 1357396

Settings for an AD account are stored in the Orion Web Console even after the user logs out.

1191301, 1187591, 1329563, 1337451

Orion certificates are upgraded from sha1 to sha256.

00010367, 00068806, 00060064, 1365612, 1363354, 00060064

When displaying the Message Center page in the Orion Web Console, the memory utilization in SWIS is appropriate.

1211610

ServiceNow integration: Incidents closed based on events do not reopen incorrectly.

00050141, 00057324, 00032910, 00053703

The vulnerability towards the ROBOT attack has been addressed.

00051801

Inappropriate error messages in the Orion Web Console do not appear.

1197522, 1356174, 1202106

When a dependency is corrupted, valid dependencies display in the Dependency widgets and views.

1194193, 1240374

The OrionServers table is updated from the main polling engine server.

1356961, 00019305, 00056252, 00068463, 1197497, 1232325, 00042222, 1126690

The SWIS subscription link from an additional polling engine to the main polling engine is working correctly.

00063235

Performance Analysis queries NPM tables only if you have NPM installed.

To learn about the latest changes to the Orion Platform, see Orion Platform hotfixes.

Known issues

Issue: If you install SAM 6.7 with or without other Orion Platform products, uninstall SAM 6.7 via the Windows Control Panel, and then reinstall SAM 6.7, a "Database configuration failed" message may appear in the Configuration Wizard. This issue is caused by a SAM.AppOptics package in the C:\ProgramData\Solarwinds\InformationService\v3.0 folder that the Windows MSI application does not remove. The package, related to SolarWinds APM, blocks the loading of required entities during reinstallation.

Workaround: Remove the <requires id="Orion.SAM.AppOptics" version="[1.0.0.867,]" /> line (version number may vary) in the Orion.Installer.Packaging.root file stored in the C:\Program Files (x86)\SolarWinds\Orion\Packaging\Roots folder. See Resolve "Database configuration failed" message that appears in Configuration Wizard after uninstalling SAM 6.7 and then reinstalling SAM with or without other Orion Platform products for details.

End of life

See the End of Life Policy for details about life cycles for SolarWinds products.

EOL ANNOUNCEMENTS EOE EFFECTIVE DATES EOL EFFECTIVE DATES
April 6, 2018
End-of-Life (EoL) announcement – Customers on SAM 6.3 should begin transitioning to the latest version of SAM.
June 6, 2018
End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 6.3 will no longer be actively supported by SolarWinds.

June 6, 2020

End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 6.3.

See Currently supported software versions for more information.

© 2018 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.

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The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.

 

 

Previous release notes

View Documentation for previous versions of Server & Application Monitor (SAM).

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