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Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM installation > Uninstall SAM

Uninstall SAM

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Updated September 20, 2018

Due to moving servers, installing a fresh copy, or other reasons, you may need to uninstall SAM from your environment. To remove SAM from a server, remove the product through the Windows Control Panel. Repeat these instructions on all servers including Additional Polling Engines, Additional Web Server, and High Availability (HA) pairs.

Uninstalling products may require uninstalling files and editing registries. For assistance, contact Support.

Prior to uninstalling, SolarWinds recommends the following preparation:

Back up the existing database

To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.

If you have your database on a VM, create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Server Management Studio (SSMS) for your specific version of Microsoft SQL on your database server. (© 2018 Microsoft Corp, available at https://docs.microsoft.com, obtained on September 20, 2018)

You can also use SolarWinds Backup to save copies of your databases. Click here to learn more and start a free trial.

Back up product folders Create copies and backups of your product folders. You may have customizations in these folders specific to your installations. For example, save custom code or reports.

To remove SAM from a server, complete the following steps:

1. Remove product licenses
  1. In the Orion Web Console, select Settings > All Settings > and click License Manager.
  2. In the web-based License Manager, select the SAM license to remove.
  3. Click Deactivate to remove the license activation and server assignment.

    With the license deactivated, it is parked, or available but unused.

    Depending on the amount of products you need to uninstall, you may want to deactivate licenses for Additional Polling Engines (APEs), Additional Web Servers (AWS), scalability engines, or High Availability pairs.

2. Uninstall SolarWinds products
  1. Open Programs and Features in the Windows Control Panel.
  2. Select the product(s) to remove, one at a time, and click Uninstall.

    Uninstall SAM first. You may also need to uninstall the SolarWinds Job Engine and SolarWinds Orion Information Service.

If you have multiple Orion Platform products installed but are not uninstalling all of them, skip to step 5, Restart and reinstall. Deleting SolarWinds folders and registries affects the operating of all Orion Platform products.

3. Delete or rename SolarWinds folders

Delete files from the following locations to fully clear all files. If you installed the Orion server on a different domain, look on that location instead of C:\.

  • C:\Program Files (x86)\SolarWinds
  • C:\Program Files (x86)\Common Files\SolarWinds
  • C:\inetpub\SolarWinds
  • C:\ProgramData\Solarwinds
  • C:\ProgramData\SolarWindsAgentInstall
4. Remove specific Registry keys

SolarWinds strongly recommends that you back up your registry before editing your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits. For assistance, contact Support

  1. Open the command line interface on the server.
  2. Type regedit, and click OK.
  3. Expand HKEY_LOCAL_MACHINE > Software.
  4. Delete both the SolarWinds and the SolarWinds.net folders.
  5. To uninstall from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
5. Restart and reinstall Restart the server. Use the SolarWinds Orion Installer to reinstall new products.

For further information and assistance uninstalling your product, contact Support.

 
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