Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Server & Application Monitor (SAM) > SAM Documentation > SAM 6.7 Administrator Guide > Troubleshooting SAM > Connecting to THWACK issue in SAM

Connecting to THWACK issue in SAM

Table of contents
No headers
Created by Lori Krell_ret, last modified by carolyn.mazenko on Sep 28, 2018

Views: 219 Votes: 0 Revisions: 4

Your Orion server must be able to open internet connections to connect to THWACK. If the connection is blocked by a firewall or a proxy the list of shared pollers cannot be retrieved from THWACK, and any operation that relies on communication with THWACK, such as the upload or download of a poller will fail.

Check your firewall and proxy settings to make sure that your Orion server can connect to the internet.

 
Last modified

Tags

Classifications

Public